North Penn VW

Why I purchased 4 Jettas @ North Penn over the past 19 years What a great dealership. North Penn VW excels not only selling the VW product but the way it is maintained and the excellent service that goes along w What a great dealership. North Penn VW excels not only selling the VW product but the way it is maintained and the excellent service that goes along with it. I wouldn't go anywhere else to buy or service a VW. North Penn VW's combination of service staff, sales and management can't be beat. Its always a good experience at this VW dealership. My Service Tech for the past 9 years has been Erin Trotter. She is the most knowledgeable about VW at the North Penn Dealership. Erin is the primary reason I love NorthPenn. More

Wouldn't go anywhere else I just bought my 7th VW from North Penn and it was my 5th from Tim N. He is a wealth of knowledge when it comes to VWs and is always available for qu I just bought my 7th VW from North Penn and it was my 5th from Tim N. He is a wealth of knowledge when it comes to VWs and is always available for questions or help. Jason H in financing couldn't have made things any easier or quicker. The service department is also on top of their game; I've dealt with Erin T and Ken B for years and they both know their stuff. They really make an effort to get to know you so that service becomes more of a personal experience. All around a top notch dealership. Would highly recommend Tim N in sales and the dealership as a whole!! More

My dealer Greg was knowledgeable and explained everything clearly Finance Manager Jason H was friendly All told a very good experience I would recommend North Penn VW to anyone clearly Finance Manager Jason H was friendly All told a very good experience I would recommend North Penn VW to anyone More

Family owned and operated with a professional staff and with a personal feel. Antonio in sales was extremely helpful in the sales process and Erin in service has been great in completing the two services with a personal feel. Antonio in sales was extremely helpful in the sales process and Erin in service has been great in completing the two services I have had so far. I feel I made a good choice in selecting North Penn VW to be my dealer. More

Fast professional service We stopped in after a terrible experience at another car dealer, and Matt Treichel was super helpful, professional and we were able to drive away with We stopped in after a terrible experience at another car dealer, and Matt Treichel was super helpful, professional and we were able to drive away with the car we wanted for a great price in less than 2 hours!! It was an excellent experience! Jason who did the financing was great too! Quick and professional! I will recommend buying from them for all your vehicle purchases! More

Professional, courteous and fair deal Michael Sinclair is the gentleman who we worked with, and treated our visit professionally, and with courtesy. he worked with our budget to find the b Michael Sinclair is the gentleman who we worked with, and treated our visit professionally, and with courtesy. he worked with our budget to find the best deal that fit for us. It helped us walking into the dealer knowing what we were looking for, to not waste the Sales Rep's time or ours. Michael offered all of the options available, and is clearly capable of doing what's best for the customer's needs. Thank you to the whole team, we are very happy with our purchase! More

excellent! A little expensive, but worth it! The service was fantastic, friendly and kept in constant communication. The video explanation and tour was really h A little expensive, but worth it! The service was fantastic, friendly and kept in constant communication. The video explanation and tour was really helpful in seeing and understanding what needed to be done. More

Just had an oil change performed on my car today. Dropped my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 oil change and 19 for a tire plug), I agreed and signed the document. The real trouble is when I went to pick my car up and was told that they cannot honor the coupon now and need to charged me $130+. They did not tell me up front and did not call me after they discovered this... also she claims that the issue was that vehicles needed to be a VW? Except the coupon does not say that but my car is technically the same as other VW 2.0T motors as Audi’s are pretty much Volkswagens. Once I pointed that detail out the service rep then said oh what I meant was that your car takes 6+ quarts! Never have I heard that before as I have owned many VWs and Audi’s... then shouldn’t this have been the case for my 2016 2.0T GTI that has also been serviced at NP VW before and never had this problem?!... Overall experience is a 2/10 and I will never come back to north penn VW even though I have been going there for years to have a number of my cars serviced there! Avoid at all costs and go to many of the other dealerships to have your car serviced for better customer experience! More

Always a great experience @ North Penn VW! Joe D. and Jason did a great job. We will be back to buy another car soon...well done! Jason did a great job. We will be back to buy another car soon...well done! More