North Penn Mazda - Service Center

I purchased my Mazda mx5 (Miata) from this dealership in 2008. I was in a fender-bender and had my auto body repairs done at this dealership too, this was on August 3rd 2010. When I picked my vehicle up, I 2008. I was in a fender-bender and had my auto body repairs done at this dealership too, this was on August 3rd 2010. When I picked my vehicle up, I handed the employee my credit card for payment. Seven months later...I get a phone call from the dealership. A woman asked me how much did I pay. I opened my "Mazda folder" and read to her "THE FINAL BILL" the sheet that they gave me when I picked my car up. I explained to her that it was stamped "PAID", with the word VISA. She asked what was the amount charged to my card. I explained, I don't remember nor do I have that card anymore. She said if I paid with a credit card, a copy of the charge would be stapled to it. Me, "Nope, nothing stapled." She asked me if I remembered what time did I pick the car up. This is when I truly believed she had to be on crack. She said that I owed $446 for a supplement charge. I said the bill said nothing about a supplement charge and if I owed additional money, why would they stamp the final bill as "paid"? She continued to bager me so I told her I was ending the conversation and I'll call my insurance company. 2 days later I received a threatening letter from the dealership. I know people make mistakes but not once did she say they made a mistake and she was extremely rude!!!! I am taking my business else where. More

HAD A GOOD EXPIERIENCE HERE. I WENT FOR NOTHING SPECIAL BUT AN OIL CHANGE. BUT I KNOW THERE IS A VERY GOOD MECHANIC THERE WHO HAS ALOT OF TRAINING FROM MAZDA ON THE RENESIS ROTARY ENGINE, AS WELL AS MAZDA BUT AN OIL CHANGE. BUT I KNOW THERE IS A VERY GOOD MECHANIC THERE WHO HAS ALOT OF TRAINING FROM MAZDA ON THE RENESIS ROTARY ENGINE, AS WELL AS MAZDA SPEED TRAINING. I WOULD TRUST THEM WITH MY RX-8. AND YES I DO AGREE THAT THE WAITING AREA LOOKS LIKE IT COULD USE SOME MODERNIZATIONS. AT LEAST A GOOD CLEANING. AND THE SHOWROOM AND LOT AREA HAS GOT TO BE MORE CUSTOMER FRIENDLY. BUT I DID NOT BUY THR CAR FROM THERE SO I DON'T KNOW HOW THAT EXPERIENCE IS. I USUALLY GO TO PHILLY FOR MY CARS BECAUSE I SEEM TO GET BETTER DEALS THERE. I DON'T KNOW IF ITS A COST OF LIVING THING OR NOT. More