North Penn Mazda - Service Center

Great place and great people Friendly and trustworthy people. Fast service great clean work. The whole staff are friendly and are honest. Great all around won’t take my Mazda any Friendly and trustworthy people. Fast service great clean work. The whole staff are friendly and are honest. Great all around won’t take my Mazda anywhere else. More

Shoddy Maintenance I always thought highly of this dealership after buying my Mazda 6 a couple years ago. But a recent issue with the service department has completely c I always thought highly of this dealership after buying my Mazda 6 a couple years ago. But a recent issue with the service department has completely changed my opinion. I spent over $600 for maintenance that included tire rotation and brake work. A couple days later I heard a rattling sound coming from one wheel that got progressively worse. I pulled over and found that two lug nuts were so loose I could turn them with my fingers. Further inspection found that all ten front wheel lug nuts were not tightened. I quickly tightened all of them and the problem was solved. I called North Penn Mazda and their theory was that the technician had a faulty torque wrench. I don’t accept this because the back wheels were completely tight, so that suggests the technician simply forgot to tighten the front wheels. This basic error could have been disastrous as I drove at highway speed for a couple days. Since North Penn Mazda didn’t take this seriously, I reported it to Mazda USA and got no response from them as well. I will not let North Penn Mazda touch my car again, and will never buy another Mazda. Mazda could have kept me as a customer with a simple call or words of concern, but that didn’t happen. More

Great dealership This is a great dealership with an excellent staff! Everyone from sales to service has always been helpful and friendly! Highly recommended to everyon This is a great dealership with an excellent staff! Everyone from sales to service has always been helpful and friendly! Highly recommended to everyone I come in contact with. More

Plenty of opportunity for improvement I've been servicing my vehicles at North Penn Mazda for many years, but their recent service history has me thinking about switching. Between the mis I've been servicing my vehicles at North Penn Mazda for many years, but their recent service history has me thinking about switching. Between the misdiagnosis of my problem, the lack of part availability, the poor follow through when the part was actually available, and the miscommunication of the status of my repair, I spent many hours traveling back and forth to the dealership and feeling frustrated with the lack of customer service. More

Great start for establishing trust I just bought my Mazda M6 and this was my first service visit. In addition to normal maintenance things, I had a trim moulding that seemed to be loos I just bought my Mazda M6 and this was my first service visit. In addition to normal maintenance things, I had a trim moulding that seemed to be loose. The mechanic identified that it was due to a broken clip and replaced it with one he had onsite. No charge. I half expected to be charged several dollars for the piece plus labor but was pleasantly surprised. A great first visit. More

October appointment fast, courteous and keeping you informed.greeted at door and taken care of right away. was posted on work all along process. Called when done for Pick fast, courteous and keeping you informed.greeted at door and taken care of right away. was posted on work all along process. Called when done for Pickup if needed More

Service-fuel pump Courteous service, video diagnostics, loaner car, easy to work with, work completed in a timely fashion. Car washed--nice benefit. Always positive e Courteous service, video diagnostics, loaner car, easy to work with, work completed in a timely fashion. Car washed--nice benefit. Always positive experience, highly recommend. More

5,000 mile check for my Miata Professional, friendly, efficient service. Very nice waiting room with coffee and snacks provided. Provided excellent response to the one question I h Professional, friendly, efficient service. Very nice waiting room with coffee and snacks provided. Provided excellent response to the one question I had. Car looked great after the service. More

they fit me in for an oilchange at the last minute After quickly finishing the oil change, the service department checked other things like tires, and were honest able giving it a great report. So I wa After quickly finishing the oil change, the service department checked other things like tires, and were honest able giving it a great report. So I was outa there quickly. More

Great experience - highly recommend Excellent work with video. Work done ahead of time Great loaner vehicle And they applied a money saving coupon I would recommend to friends and f Excellent work with video. Work done ahead of time Great loaner vehicle And they applied a money saving coupon I would recommend to friends and family. More