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North Penn Mazda - Service Center

Colmar, PA

4.8
1,918 Reviews

1,918 Reviews of North Penn Mazda - Service Center

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November 21, 2018

Excellent and timely service Will Jones was very accommodating to my service need request. Kept me well informed and there were no surprises when informed of the cost of the servi More

by SANKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Jones
Nov 28, 2018 -

North Penn Mazda responded

Thank you Steve! I will pass this along to Wil. Next time you come in maybe we will have a Protege for you to drive while your car is in for service...just like old times! -Amanda Young

November 20, 2018

First service appointment for my new Mazda I arrived on time for my appointment and received a nice welcome from the service department. After a misunderstanding that I would be waiting instead More

by MWALSH8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

North Penn Mazda responded

I apologize for the misunderstanding but am thrilled to hear we handled it in less time then promised! Thank you for taking the time to share this experience.-Amanda Young

November 17, 2018

Great experience,as always Catie Landis is amazing-she always gives me great advice and I know I can trust her to tell me what needs work and what can wait.Very knowledgeable wi More

by STURMMIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

North Penn Mazda responded

Thank you for the excellent review! I will certainly pass this on to Catie and we look forward to seeing you at your next service. -Amanda Young

November 16, 2018

Fantastic Service! It was fantastic service from beginning to end! I appreciate the phone calls and texts on the status of my vehicle. The staff was very friendly and he More

by GEMONCIVAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

North Penn Mazda responded

Dear (Username), On behalf of the North Penn Mazda team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to servicing your vehicle in the future.-Amanda Young

November 14, 2018

Great! They fixed a minor issue from a previous service call...no problems! I would recommend North Penn highly to friends, family or anyone looking for a More

by RRSCHUMACK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

North Penn Mazda responded

Thank you! We appreciate the kind words and recommendation. We hope you have a wonderful holiday season and will see you next year!-Amanda Young

November 14, 2018

Standard service - excellently done North Penn Mazda is my favorite car dealership. I have purchased 3 Mazdas from them, had all my service work done here and even used their body shop More

by CONNARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will
Nov 28, 2018 -

North Penn Mazda responded

Thank you Mr. Connard! We appreciate your business and look forward to continue servicing your vehicle/s in the future.-Amanda Young

November 12, 2018

5,000 service and updating vehicle with Apple Car Play Great service! Very helpful with provinding assistance with Apple Car Play on my Mazda 6. Service was completed faster than estimated time. Video fro More

by JFIORAVANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

North Penn Mazda responded

Thank you for the review Mr. Fioravanti. We hope you are enjoying your Apple Car Play on the Mazda6!-Amanda Young

November 10, 2018

Srvice warranty work The team is so easy to work with. Accommodating my schedule by finding solutions that work for me. The work was done in less time than expected. It wa More

by WINGITON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilkins Jones, Katlynn Harris
Nov 28, 2018 -

North Penn Mazda responded

Thank you for sharing your experience with us. We are glad to hear that we were able to accommodate your needs in a timely fashion. We look forward to seeing you soon! Have a great holiday season.-Amanda Young

November 09, 2018

Brakes and oil change The Service Manager explained the estimated costs thoroughly, and the actual came in very close. The car was completed when promised, and the repair More

by JOHNANDPAMKUNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! I do apologize that you feel our oil changes are expensive. Your vehicle uses full synthetic oil so it is more expensive then a conventional oil change. Our pricing is actually very competitive within the market for a full synthetic oil change. You will also be receiving a $10 check from Castrol to use toward your next visit with us here. We hope to see you at that next visit and also hope you have a nice holiday season!-Amanda Young

November 08, 2018

Great Service I scheduled an early-morning appointment and waited for my car. I was taken on time and the work was completed ahead of schedule. The staff was friend More

by JOHNTWRIGHT1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

North Penn Mazda responded

Thank you Mr. Wright for sharing your experience with us. Our goal is for you to have a 5 star visit every time you come in. We look forward to seeing you again!-Amanda Young

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