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1,918 Reviews of North Penn Mazda - Service Center
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December 19, 2018
Fast and convenient Fast service, convenient option with car loaner service , awesome video with detailed issues explanation and service, Service advisor is very friendl Fast service, convenient option with car loaner service , awesome video with detailed issues explanation and service, Service advisor is very friendly. Thank yuh very much!! More
by TANYALVA
Verified CustomerEmployees Worked With
December 17, 2018
Great service at North Penn Mazda! I've been a customer at North Penn Imports since 2003; the team serviced my 2003 VW Jetta which I had purchased elsewhere and then in 2008 I bought a I've been a customer at North Penn Imports since 2003; the team serviced my 2003 VW Jetta which I had purchased elsewhere and then in 2008 I bought a Mazda 3 from North Penn and then in 2017 I purchased a Mazda CX3 also from North Penn. The dealership has always treated me with great customer service and honest repair work. Ken and Dan in the body repair department have taken care of several "bumps and bruises" my cars have sustained over the years to my great satisfaction and the "upfront" service team of Amanda, Caitlyn and Will are always ready to answer any questions or concerns I have when I come to the dealership for routine Mazda maintenance . Because my experience with the purchase and service of my 2003 Mazda 3 had been so positive, I knew that when I had to replace the 3 due to a multi-vehicle accident I was going to purchase another Mazda product from North Penn..............,,and so I did!! My CX3 is perfect for me and thanks to everyone at North Penn, I know it'll be well taken care of! More
by C_SCHAEFFER
December 14, 2018
No customer satisfaction My 2 complaints was not taken care and no one informed me when i picked up the car. When i noticed and informed the service centre they said it was fi My 2 complaints was not taken care and no one informed me when i picked up the car. When i noticed and informed the service centre they said it was fixed and she went in to call some mechanic who came after some time and told me he will go in to check the part and never turned up. When i went in and enquired they said part need to be ordered. Moreover even though i have bumper to bumber warranty she told me I don’t have it and then made me run to sales team. So much time wasted. I didn’t expect this service from Mazda. No customer satisfaction. More
by ROHITSINGHAL79
Employees Worked With
Other Employees :
Not sure abt employee name but she was on the first desk
December 13, 2018
Air bag recall. I dropped my car off at 7:30 am to have the passenger air bag replaced. I was given a loaner car and was told they should be finished by 4:30 to 5:30 I dropped my car off at 7:30 am to have the passenger air bag replaced. I was given a loaner car and was told they should be finished by 4:30 to 5:30 pm. I received a call at 11:00 am and was told my car would finished by 11:30 am. To my surprise when I went to pick up my car it had been washed. The people there are awesome to say the least. Very friendly and always a pleasure to talk to. Thank you for a great job!! Will at the service counter is a very great man to work with!! More
by RON.RODDY9189
Employees Worked With
Will service counter
December 13, 2018
I love the service center at North Penn Mazda Wil Jones is possibly one of the most professional folks I have ever met. He is kind, patient, and incredibly knowledgeable. Thank you for having su Wil Jones is possibly one of the most professional folks I have ever met. He is kind, patient, and incredibly knowledgeable. Thank you for having such a fantastic individual for me to work with when my car needs service! More
by LJSCHWARTZ06
Employees Worked With
Wil Jones
December 13, 2018
Air bag recall In the past I have purchased two SUV . My sales person Tony very helpful ,patient and pleasant .look forward to purchasing and new SUV in the future. In the past I have purchased two SUV . My sales person Tony very helpful ,patient and pleasant .look forward to purchasing and new SUV in the future. More
by 22MANCEV
December 12, 2018
Service The service manager and team were very nice and helpful when the parts did not come in on time for my car. Quick great service The service manager and team were very nice and helpful when the parts did not come in on time for my car. Quick great service More
by WALTERS.PA
December 11, 2018
Always a positive experience The service is competently performed as requested with a minimum amount of wait time. Also, they honor special requests such as being able to get the The service is competently performed as requested with a minimum amount of wait time. Also, they honor special requests such as being able to get the car prior to a certain time. More
by BFR321
Employees Worked With
Wilkins Jones
December 07, 2018
Fast and easy Everybody knows what to do when you walk in the door no waiting no hassle smooth sailing. Done right the first time. Will be returning when time to pu Everybody knows what to do when you walk in the door no waiting no hassle smooth sailing. Done right the first time. Will be returning when time to purchase a new vehicle. More
by marcysells
December 04, 2018
Great Customer Service North Penn Mazda provided great service and made sure that even though the shuttle wasn't there for me to return to work in a timely manner that they North Penn Mazda provided great service and made sure that even though the shuttle wasn't there for me to return to work in a timely manner that they gave me a loaner vehicle. They were quick, friendly, and very accommodating. More
by LAURENS4683
Employees Worked With
