North Penn Mazda - Service Center

Walked into North Penn Mazda to get my Mazda 3 hatchback serviced. The part was under warrenty and was told it would be about an hour so I said no problem and figured I would look at the cars in the showro serviced. The part was under warrenty and was told it would be about an hour so I said no problem and figured I would look at the cars in the showroom. That's when I saw Dan Oestreich and figured I would go over and say hi since Dan was the guy who sold me the 3. We got to talking about how I loved the 3 but with 3 girls the car had just gotten small. We spoke about some things like room, price, and gas mileage. The numbers he talked about on larger cars were in the ballpark concidering I was only 24 months into a 42 month lease. So We took the Mazda 5 and the 6 for a ride. I liked the 5 but felt like it was more of an All Wheel step up from my 3. Not a bad thing but nothing that made me excited to try and get out of my lease. Then we took the 6 GT for a ride. Man was that fun. Really didn't expect to go in the dealership and get excited about a car!!! Dan even let me drive it over to my wife's work to see what she thought. Bottom line, Dan helped me get out of my lease and into that beautiful 2014 Mazda 6. Had to roll a little money over but kept the payments on a new lease in my range. Not to mention, because of the safety features my insurance actually went down. So that along with the mileage actually means I will be saving monthly eventhough my payment on the car went up a little bit. Glad I went over to talk to Dan. I think because he was just "real" with me and not agressive, it helped the deal get done. Though honestly I just went in to get something fixed! So if you have a question about your lease or are looking for something fun to drive but are not sure... go over and talk to Dan and North Penn Mazda. You never know! Thanks again Dan! More

I purchased my Mazda mx5 (Miata) from this dealership in 2008. I was in a fender-bender and had my auto body repairs done at this dealership too, this was on August 3rd 2010. When I picked my vehicle up, I 2008. I was in a fender-bender and had my auto body repairs done at this dealership too, this was on August 3rd 2010. When I picked my vehicle up, I handed the employee my credit card for payment. Seven months later...I get a phone call from the dealership. A woman asked me how much did I pay. I opened my "Mazda folder" and read to her "THE FINAL BILL" the sheet that they gave me when I picked my car up. I explained to her that it was stamped "PAID", with the word VISA. She asked what was the amount charged to my card. I explained, I don't remember nor do I have that card anymore. She said if I paid with a credit card, a copy of the charge would be stapled to it. Me, "Nope, nothing stapled." She asked me if I remembered what time did I pick the car up. This is when I truly believed she had to be on crack. She said that I owed $446 for a supplement charge. I said the bill said nothing about a supplement charge and if I owed additional money, why would they stamp the final bill as "paid"? She continued to bager me so I told her I was ending the conversation and I'll call my insurance company. 2 days later I received a threatening letter from the dealership. I know people make mistakes but not once did she say they made a mistake and she was extremely rude!!!! I am taking my business else where. More

HAD A GOOD EXPIERIENCE HERE. I WENT FOR NOTHING SPECIAL BUT AN OIL CHANGE. BUT I KNOW THERE IS A VERY GOOD MECHANIC THERE WHO HAS ALOT OF TRAINING FROM MAZDA ON THE RENESIS ROTARY ENGINE, AS WELL AS MAZDA BUT AN OIL CHANGE. BUT I KNOW THERE IS A VERY GOOD MECHANIC THERE WHO HAS ALOT OF TRAINING FROM MAZDA ON THE RENESIS ROTARY ENGINE, AS WELL AS MAZDA SPEED TRAINING. I WOULD TRUST THEM WITH MY RX-8. AND YES I DO AGREE THAT THE WAITING AREA LOOKS LIKE IT COULD USE SOME MODERNIZATIONS. AT LEAST A GOOD CLEANING. AND THE SHOWROOM AND LOT AREA HAS GOT TO BE MORE CUSTOMER FRIENDLY. BUT I DID NOT BUY THR CAR FROM THERE SO I DON'T KNOW HOW THAT EXPERIENCE IS. I USUALLY GO TO PHILLY FOR MY CARS BECAUSE I SEEM TO GET BETTER DEALS THERE. I DON'T KNOW IF ITS A COST OF LIVING THING OR NOT. More