North Penn Mazda - Service Center

Plenty of opportunity for improvement I've been servicing my vehicles at North Penn Mazda for many years, but their recent service history has me thinking about switching. Between the mis I've been servicing my vehicles at North Penn Mazda for many years, but their recent service history has me thinking about switching. Between the misdiagnosis of my problem, the lack of part availability, the poor follow through when the part was actually available, and the miscommunication of the status of my repair, I spent many hours traveling back and forth to the dealership and feeling frustrated with the lack of customer service. More

Great start for establishing trust I just bought my Mazda M6 and this was my first service visit. In addition to normal maintenance things, I had a trim moulding that seemed to be loos I just bought my Mazda M6 and this was my first service visit. In addition to normal maintenance things, I had a trim moulding that seemed to be loose. The mechanic identified that it was due to a broken clip and replaced it with one he had onsite. No charge. I half expected to be charged several dollars for the piece plus labor but was pleasantly surprised. A great first visit. More

October appointment fast, courteous and keeping you informed.greeted at door and taken care of right away. was posted on work all along process. Called when done for Pick fast, courteous and keeping you informed.greeted at door and taken care of right away. was posted on work all along process. Called when done for Pickup if needed More

Service-fuel pump Courteous service, video diagnostics, loaner car, easy to work with, work completed in a timely fashion. Car washed--nice benefit. Always positive e Courteous service, video diagnostics, loaner car, easy to work with, work completed in a timely fashion. Car washed--nice benefit. Always positive experience, highly recommend. More

5,000 mile check for my Miata Professional, friendly, efficient service. Very nice waiting room with coffee and snacks provided. Provided excellent response to the one question I h Professional, friendly, efficient service. Very nice waiting room with coffee and snacks provided. Provided excellent response to the one question I had. Car looked great after the service. More

they fit me in for an oilchange at the last minute After quickly finishing the oil change, the service department checked other things like tires, and were honest able giving it a great report. So I wa After quickly finishing the oil change, the service department checked other things like tires, and were honest able giving it a great report. So I was outa there quickly. More

Great experience - highly recommend Excellent work with video. Work done ahead of time Great loaner vehicle And they applied a money saving coupon I would recommend to friends and f Excellent work with video. Work done ahead of time Great loaner vehicle And they applied a money saving coupon I would recommend to friends and family. More

Professional and efficient My experience with North Penn Mazda has been absolutely great...from the purchase of my Mazda 3 to every routine service appointment since. I would r My experience with North Penn Mazda has been absolutely great...from the purchase of my Mazda 3 to every routine service appointment since. I would recommend them highly for anyone looking for a quality vehicle from a quality team! More

Professional Efficient Great experience, Service efficient and quick. Appointment online a plus and communication and reminders timely. Would have liked to get the coupons t Great experience, Service efficient and quick. Appointment online a plus and communication and reminders timely. Would have liked to get the coupons that they emailed after the service prior to my appointmen More

Excel at Customer Service Caitlin and team are always helpful and I never leave disappointed. Accommodating and friendly, I have confidence in bringing my car to NP Mazda. Grea Caitlin and team are always helpful and I never leave disappointed. Accommodating and friendly, I have confidence in bringing my car to NP Mazda. Great team! More