North Penn Mazda - Service Center

Routine service I dropped off my car for a routine oil change. Service desk was quick and easy. Courtesy car Check-out was quick and easy. Service was done at expecte I dropped off my car for a routine oil change. Service desk was quick and easy. Courtesy car Check-out was quick and easy. Service was done at expected time. Cashier checkout was not pleasant however. Paying with credit card and both choices said debit - which I didn’t want. I asked and the young woman said ‘choose top one.’ When I said said it says debit - she said with and attitude ‘I said choose the top one.’ The next screen also included ‘debit’ and I asked again to be sure. She responded with more attitude ‘choose the top one.’ She never stood up to help or show me. When I was finished I said ‘I really felt talked down to’ she never apologized and got very defensive. This has not been my usual experience at North Penn. However, I left pondering future service. More

Excellent Service! I was having a problem with my tire, and didn't have an appointment. Caitlin was able to have my issue taken care of even though I needed service rig I was having a problem with my tire, and didn't have an appointment. Caitlin was able to have my issue taken care of even though I needed service right away. The courtesy shuttle was a plus too! More

Excellent service in rental dept. I arrived on 1/31/19 during a busy evening, everyone was rushing to beat the snow. There were at least 10 people in line waiting to return or pick up I arrived on 1/31/19 during a busy evening, everyone was rushing to beat the snow. There were at least 10 people in line waiting to return or pick up a rental. The representative (Cameron? I think his name was) handled all the customers efficiently and with respect. I appreciated him getting me through the line as quickly as possible so that I could be on with my evening. The next day, Will from service brought my car up and cleaned off the ice and snow. I appreciate the extra effort. Thank you! More

Pro-active team Much to my surprise, the car did not start during a cold snap at 12 deg. Thank full for the work and effort to jump start the car to get it into the g Much to my surprise, the car did not start during a cold snap at 12 deg. Thank full for the work and effort to jump start the car to get it into the garage for the scheduled service. The car was put on a charger to help evaluate the battery. The battery tested both good and bad. The nice part was being kept in the loop on the problem. If I had not known I would be struggling during this latest cold snap at 0 deg. Thank you for the honesty and consideration! More

Just Excellent Will was great. Got me right in. Had my inspection and oil change done within an hour. I will go therefor all my service needs Will was great. Got me right in. Had my inspection and oil change done within an hour. I will go therefor all my service needs More

Always great! Been coming here for years. Both sales and service are phenomenal. Really great people and breaks the typical stereotype of a car dealership. Wouldn Been coming here for years. Both sales and service are phenomenal. Really great people and breaks the typical stereotype of a car dealership. Wouldn’t go anyplace else. More

PA State Inspection & Emission Inspection Started the inspection at the scheduled time and finished in a reasonable time They made some suggestions for maintenance items to be performed but di Started the inspection at the scheduled time and finished in a reasonable time They made some suggestions for maintenance items to be performed but did not pressure me to have them completed at that time but I did anyway. They are always friendly and professional. More

always a pleasure service is always a pleasure at north Penn Mazda. they treat you with respect, courtesy and as if you a part of their team. the job is always done rig service is always a pleasure at north Penn Mazda. they treat you with respect, courtesy and as if you a part of their team. the job is always done right the first time and on time. Best part, they always know your name, paperwork is ready and your set. More

Service Always feels like family when i come into the Dealership! Caitlin knew I was not feeling well and she got me out earlier than I expected! Thank you Ca Always feels like family when i come into the Dealership! Caitlin knew I was not feeling well and she got me out earlier than I expected! Thank you Caitlin! ( P.s.) maybe we can go back to the old car wash?) More