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North Penn Mazda - Service Center

Colmar, PA

4.8
1,918 Reviews

1,918 Reviews of North Penn Mazda - Service Center

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March 25, 2019

Efficient! The people that work there are very nice and helpful. I was very pleased with the service!? I will definitely be coming back in the future. More

by BOBBYPIN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Oestreich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sheehan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fontaine
March 21, 2019

North Penn Mazda Rocks! From sales to service I have been very pleased with North Penn for over 10 years. I’m on my 3rd Mazda and this company consistently has been reliable More

by Happy girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

North Penn Mazda responded

Thank you for sharing the experience you had with our service department. We appreciate the feedback and look forward to seeing you at your next service visit.

March 19, 2019

Review Will Jones was excellent to work with . He updated me throughout my service . However, the two girls while I was checking out were too busy complainin More

by TCMC4
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2019 -

North Penn Mazda responded

On behalf of the service team here at North Penn Mazda, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered at check out is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at your convenience. -Amanda Young (Service Manager) 267-956-1160

March 18, 2019

Efficient Service & Excellent Service and Mechanic Staff Will (service desk) is an excellent communicator, sharing updates but also walking me through the necessary repairs. He clearly explains what certain More

by EILEEN02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will (service desk)
Mar 25, 2019 -

North Penn Mazda responded

Thank you so much Eilleen for sharing your experience with Wil and Amanda. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to seeing you at your next visit!

March 14, 2019

Why isn't air conditioner working Diagnosis discovered refrigerant had leak; needed new evaporator. Everything replaced and working fine - no charge as it was covered under warranty. More

by RPICKERSGILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will at Service Desk and Kimmy in Car Rental Dept
Mar 25, 2019 -

North Penn Mazda responded

I am glad that we were able to get the AC repaired and get you back on the road before the warm weather comes! Thank you for taking the time to share your experience with us.

March 13, 2019

Regular service Normal appt. for oil and tire rotation. Issue with heating system also resolved at the time. The video walk around was an added feature that showed i More

by P914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
Mar 25, 2019 -

North Penn Mazda responded

We appreciate you taking the time to share your experience with us. We look forward to seeing you at your next visit with us!

March 12, 2019

Another Great Service Appointment! Prompt, friendly service. Video review of work to be done. Reasonable cost. Waiting area conducive towards relaxing. Free car wash coupon given as p More

by MCMDOUGHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager? , Mike Fontaine
Mar 12, 2019 -

North Penn Mazda responded

Thank you for the postivie feedback! We appreciate you taking the time to share your experience with us and look forward to seeing you at your next service visit!

March 12, 2019

New motor Needed new motor under warranty and was done very quickly and service was very professional. Have used them many times and always pleased . Also wit More

by ALUBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Mar 25, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us Andy. As this was an unexpected service visit with us, I am glad to hear we made it as painless as possible.

March 11, 2019

Excellent service, staff, and faci Came in for an oil change, tire rotation, and overall inspection of vehicle. The service staff person was friendly, efficient, and knowledgeable. She More

by TomS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2019 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Amanda. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We appreciate you taking the time to share your feedback and look forward to seeing you at your next service visit!

March 07, 2019

Excellent Another excellent experience with the North Penn Mazda Service Team. I appreciate how easy it was to schedule my appointment at a date/time convenient More

by RMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Jones, Daniel Bretz
Mar 11, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience Renee! We strive for 100% customer satisfaction and it seems as though we acheived that with you. We are grateful for the feedback and look forward to seeing your Mazda5 at its next service.

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