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North Penn Mazda - Service Center

Colmar, PA

4.8
1,844 Reviews

1,844 Reviews of North Penn Mazda - Service Center

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December 13, 2018

I love the service center at North Penn Mazda Wil Jones is possibly one of the most professional folks I have ever met. He is kind, patient, and incredibly knowledgeable. Thank you for having su More

by LJSCHWARTZ06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
Dec 17, 2018 -

North Penn Mazda responded

Thank YOU for taking the time to share your experience with us. Wil is an asset to the company and we are lucky to have him! We look forward to seeing you at your next service visit.

December 13, 2018

Air bag recall In the past I have purchased two SUV . My sales person Tony very helpful ,patient and pleasant .look forward to purchasing and new SUV in the future. More

by 22MANCEV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2018 -

North Penn Mazda responded

Thanks for taking this time to let us know about your experience! - Amanda Young

December 12, 2018

Service The service manager and team were very nice and helpful when the parts did not come in on time for my car. Quick great service More

by WALTERS.PA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oestreich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Dec 17, 2018 -

North Penn Mazda responded

We do apologize that the parts were not available for your vehicle when you were promised. On occasion we have these things happen, however we do whatever we can to make it as painless as we can in these situations. We appreicate you taking the time to share your experience and look forward to seeing you at your next service visit.

December 11, 2018

Always a positive experience The service is competently performed as requested with a minimum amount of wait time. Also, they honor special requests such as being able to get the More

by BFR321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilkins Jones
Dec 17, 2018 -

North Penn Mazda responded

We appreciate you taking the time for share your experience with us. We strive for 100% satisfaction with every visit and it appears that we achieved that with you. Thank you again and we look forward to seeing you at your next service visit. Have a wonderful holiday season.

December 07, 2018

Fast and easy Everybody knows what to do when you walk in the door no waiting no hassle smooth sailing. Done right the first time. Will be returning when time to pu More

by marcysells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. Our goal is 100% satisfaction and it appears we achieved that with you at your visit. We look forward to seeing you at your next service visit...or to buy that new car!

December 04, 2018

Great Customer Service North Penn Mazda provided great service and made sure that even though the shuttle wasn't there for me to return to work in a timely manner that they More

by LAURENS4683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! I apologize that the shuttle wasn's available, but it sounds like we made up for it with the shuttle! We appreciate the feedback and hope you have a wonderful holiday season!

December 04, 2018

Tire repair I just bought a CPO Mazda and had a nail puncture my tire. Courtesy loaner made the ordeal tolerable, pick-up and drop-off were very convenient and ac More

by STEVEWILLISON630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

North Penn Mazda responded

I am glad that we were able to make a not so pleasant experience tolerable for you! Thank you for taking the time to share your experience with us and we will see you at your next visit!

December 04, 2018

Free & responsive! My first service appt since buying my car was free! I had an Oil change & tire rotation & an update to fix a navigation issue. I waited & it was prett More

by SALLYLINDER88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2018 -

North Penn Mazda responded

I am glad that we were able to get your navigation issue resolved during your first service visit. If there is anything we can do in the future you know where to find us! Thank you for taking the time to share your experience with us.

December 02, 2018

Just bought a CX-5 We worked with Vinny and I would highly recommend him as your sales consultant. He is very knowledgeable about these vehicles and their safety featur More

by christinedaecher
Recommend Dealer
Yes
Employees Worked With
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel (?)
November 30, 2018

My car looked great! My car needed a recall repair. They gave me shuttle rides and washed my car! So happy, it looks great for the upcoming holiday season! More

by MSTATUTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We appreciate your business and your feedback. We hope you have a great holiday season with your clean car :) -Amanda Young

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