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North Penn Mazda - Service Center

Colmar, PA

4.8
1,844 Reviews

1,845 Reviews of North Penn Mazda - Service Center

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January 01, 2019

Great Service NP Mazda was spot on with service again. Video of the needed repairs with mechanic explanation is a great idea. Even helped me schedule a followup whe More

by TOM.MCGUIRE56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil in Service
Jan 02, 2019 -

North Penn Mazda responded

Thank you for the kind words and positive feedback Tom! We appreciate you taking the time to share your experience with us.

December 31, 2018

Excellent service The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! More

by RHTORRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

North Penn Mazda responded

We appreciate you taking the time to share your experience with us. Thank you for the positive feedback regarding your service visit and we look forward to seeing you next time!

December 28, 2018

Highly recommended I would come to North Penn Mazda for all my auto service needs, but sadly it's a ~40 minute drive from my house. Still, whenever I'm there, it's alway More

by JEFFBL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us Jeff. We do appreciate your feedback and honesty. We will be here for you in the future whenever you need it!

December 27, 2018

Always Great Service The service department at North Penn Mazda has always been superb. While we own two other vehicles of different manufacturers, none of those dealer se More

by ROBERT.MIDDLEBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forget the name of the individual who greeted me and explained everything, but he was terrific.
Jan 02, 2019 -

North Penn Mazda responded

Thank you Robert for taking the time to share your experience with us. We value our customers and strive to make each service visit better then the last! We appreciate the feedback and look forward to seeing you at your next visit.

December 26, 2018

Consistently good service I’ve been coming here for 15 years and getting consistly good service, including regular maitenance and work at the body shop. I would recommend to a More

by MarcR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Jan 02, 2019 -

North Penn Mazda responded

Thank you for the feedback Marc! We appreciate you taking the time to share your experience with us. I hope you had a wonderful Holiday Season and we will see you at your next appointment :)

December 22, 2018

Great experience Everything was perfect with the service that's why I gave 5stars.The only thing I didn't care for was the results of the complementary car wash lots o More

by NATECLIME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2018

inspection and oil change I think all staff (front desk and rental area) are very friendly and provided good service. I just wished that my car could be done sooner. Wish the More

by MAZDA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with us. I do apologize that your expectations were not met 100% and I would like the oppurtunity to address your concerns. If you could please contact me at 267-956-1160 or amanda@northpennmazda.com so we can discuss this further. Thank you! Amanda Young

December 19, 2018

Fast and convenient Fast service, convenient option with car loaner service , awesome video with detailed issues explanation and service, Service advisor is very friendl More

by TANYALVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. We strive to make every visit a positive experience and it appears as though we acheived that at your service visit!

December 17, 2018

Great service at North Penn Mazda! I've been a customer at North Penn Imports since 2003; the team serviced my 2003 VW Jetta which I had purchased elsewhere and then in 2008 I bought a More

by C_SCHAEFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
Dec 18, 2018 -

North Penn Mazda responded

Thank you for taking the time to share your story with us Carol! You have become a part of our North Penn Family over the years and we look forward to every visit with you. We wish you a Happy and Healthy New Year! :)

December 14, 2018

No customer satisfaction My 2 complaints was not taken care and no one informed me when i picked up the car. When i noticed and informed the service centre they said it was fi More

by ROHITSINGHAL79
Customer Service
Recommend Dealer
No
Employees Worked With
Other Employees : Not sure abt employee name but she was on the first desk
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