1,845 Reviews of North Penn Mazda - Service Center
Great Service NP Mazda was spot on with service again. Video of the needed repairs with mechanic explanation is a great idea. Even helped me schedule a followup whe NP Mazda was spot on with service again. Video of the needed repairs with mechanic explanation is a great idea. Even helped me schedule a followup when other parts arrive. Really appreciate their work. And I highly recommend them. More
Excellent service The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! More
Highly recommended I would come to North Penn Mazda for all my auto service needs, but sadly it's a ~40 minute drive from my house. Still, whenever I'm there, it's alway I would come to North Penn Mazda for all my auto service needs, but sadly it's a ~40 minute drive from my house. Still, whenever I'm there, it's always friendly, prompt service that's explained in detail to me, and I never feel like I'm being up-sold or taken advantage of. Their staff is always courteous and professional. More
Always Great Service The service department at North Penn Mazda has always been superb. While we own two other vehicles of different manufacturers, none of those dealer se The service department at North Penn Mazda has always been superb. While we own two other vehicles of different manufacturers, none of those dealer service departments compare to North Penn. From the minute you walk in and are greeted to the time you check out, the individuals are friendly and courteous. The receipt of a video as service is being done is an amazing touch. The service engineers are thorough in their descriptions and friendly. What a terrific experience time after time. More
Consistently good service I’ve been coming here for 15 years and getting consistly good service, including regular maitenance and work at the body shop. I would recommend to a I’ve been coming here for 15 years and getting consistly good service, including regular maitenance and work at the body shop. I would recommend to anyone. More
Great experience Everything was perfect with the service that's why I gave 5stars.The only thing I didn't care for was the results of the complementary car wash lots o Everything was perfect with the service that's why I gave 5stars.The only thing I didn't care for was the results of the complementary car wash lots of spots missed.I was under the impression that it was washed by a person in your detail dept. Sincerely.........Nate More
inspection and oil change I think all staff (front desk and rental area) are very friendly and provided good service. I just wished that my car could be done sooner. Wish the I think all staff (front desk and rental area) are very friendly and provided good service. I just wished that my car could be done sooner. Wish there is an option to use more than one coupon though More
Fast and convenient Fast service, convenient option with car loaner service , awesome video with detailed issues explanation and service, Service advisor is very friendl Fast service, convenient option with car loaner service , awesome video with detailed issues explanation and service, Service advisor is very friendly. Thank yuh very much!! More
Great service at North Penn Mazda! I've been a customer at North Penn Imports since 2003; the team serviced my 2003 VW Jetta which I had purchased elsewhere and then in 2008 I bought a I've been a customer at North Penn Imports since 2003; the team serviced my 2003 VW Jetta which I had purchased elsewhere and then in 2008 I bought a Mazda 3 from North Penn and then in 2017 I purchased a Mazda CX3 also from North Penn. The dealership has always treated me with great customer service and honest repair work. Ken and Dan in the body repair department have taken care of several "bumps and bruises" my cars have sustained over the years to my great satisfaction and the "upfront" service team of Amanda, Caitlyn and Will are always ready to answer any questions or concerns I have when I come to the dealership for routine Mazda maintenance . Because my experience with the purchase and service of my 2003 Mazda 3 had been so positive, I knew that when I had to replace the 3 due to a multi-vehicle accident I was going to purchase another Mazda product from North Penn..............,,and so I did!! My CX3 is perfect for me and thanks to everyone at North Penn, I know it'll be well taken care of! More
No customer satisfaction My 2 complaints was not taken care and no one informed me when i picked up the car. When i noticed and informed the service centre they said it was fi My 2 complaints was not taken care and no one informed me when i picked up the car. When i noticed and informed the service centre they said it was fixed and she went in to call some mechanic who came after some time and told me he will go in to check the part and never turned up. When i went in and enquired they said part need to be ordered. Moreover even though i have bumper to bumber warranty she told me I don’t have it and then made me run to sales team. So much time wasted. I didn’t expect this service from Mazda. No customer satisfaction. More