North Penn Mazda

We've been researching a new car for a little while and came across this dealership. From the moment we walked in to the actual purchase - we were handled with the utmost customer service. The purchase f came across this dealership. From the moment we walked in to the actual purchase - we were handled with the utmost customer service. The purchase from start to finish went very smooth and there were no surprises (like you sometimes have with other dealers). Mark went over and beyond to ensure we were treated with respect and we knew we were in the right hands. Also, Mark was very patient since we have plenty of questions. We are very pleased with our sales rep and our experience at North Penn Mazda. We will definitely purchase from this dealership when it comes time to replace our other car. More

Well, I was a customer of another Mazda dealership that I had dealt with for several years. Lets just say I hadnt heard from them since I started my lease with them 2 years ago. A close friend of mine recomm had dealt with for several years. Lets just say I hadnt heard from them since I started my lease with them 2 years ago. A close friend of mine recommended that I speak with North Penn, to see what exactly my options could be. I met Michael. He was so helpful, informative and extremely nice. He let me know what was going on every step of the way. I have never been as happy as I am now with my car and the dealership I am now using!!! I will be coming back from here on out....:) More

I purchased my Mazda mx5 (Miata) from this dealership in 2008. I was in a fender-bender and had my auto body repairs done at this dealership too, this was on August 3rd 2010. When I picked my vehicle up, I 2008. I was in a fender-bender and had my auto body repairs done at this dealership too, this was on August 3rd 2010. When I picked my vehicle up, I handed the employee my credit card for payment. Seven months later...I get a phone call from the dealership. A woman asked me how much did I pay. I opened my "Mazda folder" and read to her "THE FINAL BILL" the sheet that they gave me when I picked my car up. I explained to her that it was stamped "PAID", with the word VISA. She asked what was the amount charged to my card. I explained, I don't remember nor do I have that card anymore. She said if I paid with a credit card, a copy of the charge would be stapled to it. Me, "Nope, nothing stapled." She asked me if I remembered what time did I pick the car up. This is when I truly believed she had to be on crack. She said that I owed $446 for a supplement charge. I said the bill said nothing about a supplement charge and if I owed additional money, why would they stamp the final bill as "paid"? She continued to bager me so I told her I was ending the conversation and I'll call my insurance company. 2 days later I received a threatening letter from the dealership. I know people make mistakes but not once did she say they made a mistake and she was extremely rude!!!! I am taking my business else where. More

HAD A GOOD EXPIERIENCE HERE. I WENT FOR NOTHING SPECIAL BUT AN OIL CHANGE. BUT I KNOW THERE IS A VERY GOOD MECHANIC THERE WHO HAS ALOT OF TRAINING FROM MAZDA ON THE RENESIS ROTARY ENGINE, AS WELL AS MAZDA BUT AN OIL CHANGE. BUT I KNOW THERE IS A VERY GOOD MECHANIC THERE WHO HAS ALOT OF TRAINING FROM MAZDA ON THE RENESIS ROTARY ENGINE, AS WELL AS MAZDA SPEED TRAINING. I WOULD TRUST THEM WITH MY RX-8. AND YES I DO AGREE THAT THE WAITING AREA LOOKS LIKE IT COULD USE SOME MODERNIZATIONS. AT LEAST A GOOD CLEANING. AND THE SHOWROOM AND LOT AREA HAS GOT TO BE MORE CUSTOMER FRIENDLY. BUT I DID NOT BUY THR CAR FROM THERE SO I DON'T KNOW HOW THAT EXPERIENCE IS. I USUALLY GO TO PHILLY FOR MY CARS BECAUSE I SEEM TO GET BETTER DEALS THERE. I DON'T KNOW IF ITS A COST OF LIVING THING OR NOT. More

A mixed bag here. In terms of the sale itself, price A mixed bag here. In terms of the sale itself, price was good right from the start and salesman not pushy. The number they put on my trade was the A mixed bag here. In terms of the sale itself, price was good right from the start and salesman not pushy. The number they put on my trade was the lowest I had received from any dealer I had visited although they came up after a few days of waiting. The after-sale follow-up is the pits. After purchasing I had a question and never received a reply despite leaving numerous messages for the saleman. No post-sale call to see how I like the car, if I have any questions, etc.. I did have it in once for service. Again, a mixed bag. The good news is that appointment was next day and minor problem was rectified quickly. I am glad Mazda's are reliable because the customer waiting area looks like it came right from Virgil & Bubba's Garage and Bait Shop. The adjoining VW shop (same dealership) has a posh lounge with complimentary snacks, internet access, etc. The Mazda lounge has hard plastic chairs, an old coffee pot with powdered creamer, and a Coke machine. If you have to wait, do yourself a favor and go over to the VW customer lounge. Nothing terrible about the experience but nothing remarkable or memorable either. If it is convenient and they have what you want in stock then no harm visiting. At the same time, not worth going out of your way for either. More

Almost a year now, and still no welcome gift that other people have gottan. Called about it, and they informed me that it was coming. 6 months and still no gift. The salesman was nice and offered me a soda people have gottan. Called about it, and they informed me that it was coming. 6 months and still no gift. The salesman was nice and offered me a soda, but forgot to inform me about the college graduate discount program. Received many surverys in the mail from Mazda. This will be the last time I purchase a Mazda, 6 hours away from my house! More