North Penn Mazda

Efficient From checking in, to video of my vehicle, and prompt courteous service it's a pleasure to have my car serviced here. Everyone is professional and take From checking in, to video of my vehicle, and prompt courteous service it's a pleasure to have my car serviced here. Everyone is professional and takes the extra step to satisfy their customers. More

Excellence!! Everything happened just right!! Service, price, time, experience, convenience!! I will continue to use North Penn Mazda for my service needs!! Thanks Everything happened just right!! Service, price, time, experience, convenience!! I will continue to use North Penn Mazda for my service needs!! Thanks to all involved!! More

Great place and great people Friendly and trustworthy people. Fast service great clean work. The whole staff are friendly and are honest. Great all around won’t take my Mazda any Friendly and trustworthy people. Fast service great clean work. The whole staff are friendly and are honest. Great all around won’t take my Mazda anywhere else. More

Great dealership This is a great dealership with an excellent staff! Everyone from sales to service has always been helpful and friendly! Highly recommended to everyon This is a great dealership with an excellent staff! Everyone from sales to service has always been helpful and friendly! Highly recommended to everyone I come in contact with. More

Shoddy Maintenance I always thought highly of this dealership after buying my Mazda 6 a couple years ago. But a recent issue with the service department has completely c I always thought highly of this dealership after buying my Mazda 6 a couple years ago. But a recent issue with the service department has completely changed my opinion. I spent over $600 for maintenance that included tire rotation and brake work. A couple days later I heard a rattling sound coming from one wheel that got progressively worse. I pulled over and found that two lug nuts were so loose I could turn them with my fingers. Further inspection found that all ten front wheel lug nuts were not tightened. I quickly tightened all of them and the problem was solved. I called North Penn Mazda and their theory was that the technician had a faulty torque wrench. I don’t accept this because the back wheels were completely tight, so that suggests the technician simply forgot to tighten the front wheels. This basic error could have been disastrous as I drove at highway speed for a couple days. Since North Penn Mazda didn’t take this seriously, I reported it to Mazda USA and got no response from them as well. I will not let North Penn Mazda touch my car again, and will never buy another Mazda. Mazda could have kept me as a customer with a simple call or words of concern, but that didn’t happen. More

Plenty of opportunity for improvement I've been servicing my vehicles at North Penn Mazda for many years, but their recent service history has me thinking about switching. Between the mis I've been servicing my vehicles at North Penn Mazda for many years, but their recent service history has me thinking about switching. Between the misdiagnosis of my problem, the lack of part availability, the poor follow through when the part was actually available, and the miscommunication of the status of my repair, I spent many hours traveling back and forth to the dealership and feeling frustrated with the lack of customer service. More

Handled remote buying experience honestly and quickly I was looking for a very specific color and trim combination on the Mazda3 I was interested in, so was willing to travel 200 miles from home to get it I was looking for a very specific color and trim combination on the Mazda3 I was interested in, so was willing to travel 200 miles from home to get it. North Penn Mazda offered a very fair price from the outset, handled nearly all the paperwork in advance via e-mail, and had no tricks or last minute surprises when I traveled up to get the car. Very glad to have done business with them. More

excellent sales staff, courteous, and responsive Sales staff is responsive to all customer needs and inquiries. Dan in Mazda sales, as well as Coleen in the financing dept., made this a very pleasan Sales staff is responsive to all customer needs and inquiries. Dan in Mazda sales, as well as Coleen in the financing dept., made this a very pleasant experience. I would highly recommend this dealer to anyone who is in the market. More

Great start for establishing trust I just bought my Mazda M6 and this was my first service visit. In addition to normal maintenance things, I had a trim moulding that seemed to be loos I just bought my Mazda M6 and this was my first service visit. In addition to normal maintenance things, I had a trim moulding that seemed to be loose. The mechanic identified that it was due to a broken clip and replaced it with one he had onsite. No charge. I half expected to be charged several dollars for the piece plus labor but was pleasantly surprised. A great first visit. More

Great Experience It was a great experience! Everyone was extreme helpful and patient throughout the process. They listened to what I was looking for and worked with It was a great experience! Everyone was extreme helpful and patient throughout the process. They listened to what I was looking for and worked with me to find the best car for me. I would definitely recommend to anyone! More