North Park Toyota of San Antonio

Awesome customer service experience, team was coordinated and professional, reviewed my issue and delivered on the maintenance repairs on-time. and professional, reviewed my issue and delivered on the maintenance repairs on-time. More

Oscar provide excellence service with very good manorism and excellent customer service. Thank you for a great job starting at the time I called you this morning till the end when my car was complete very g and excellent customer service. Thank you for a great job starting at the time I called you this morning till the end when my car was complete very good experience at the dealership today More

I have always been treated with respect at this dealership. The employees are always courteous. They go out of t heir way to explain in detail what needs to be done to my car. dealership. The employees are always courteous. They go out of t heir way to explain in detail what needs to be done to my car. More

Thanks Kevin! I am glad that my Rav4 has been taken care of, great service. I am glad that my Rav4 has been taken care of, great service. More

Jose did a great job getting me into a nice new car. Highly knowledgeable. Would definitely see him again for the next one. Highly knowledgeable. Would definitely see him again for the next one. More

Everyone was very nice. Especially Kevin . He was very courteous and explained everything to me. Especially Kevin . He was very courteous and explained everything to me. More

I made an appointment, arrived early, and was told that the “advisor” wasn’t there today (as if they don’t know their own employees schedules), so I would be treated as a walk in, and that they would get t the “advisor” wasn’t there today (as if they don’t know their own employees schedules), so I would be treated as a walk in, and that they would get to me when they get to me. The check in person was all too smug about it. When I finally was able to check in, it turned out they had my email address wrong, even though I gave it to them 3 times when making the appointment to ensure it was correct (not a difficult address, just not my entire name). After I was sent to the waiting area, with not enough room for the 75 other customers waiting, I was sent a text stating that I could, “ [T]ext me anytime at this number during your service visit.”, only to have my inquiries as to the status of my vehicle go unanswered for the 3 hours I waited. Then I went to pay, and had to wait another 25 minutes for them to take my money while they explained an issue to another customer (by explain I mean they just repeated the same thing 15 times). All in all, I would not recommend this organization. Maybe, as a customer, I expect actual customer service. More

I always have a pleasant experience every time I go to this dealership. Employees are always making you feel welcome and polite. this dealership. Employees are always making you feel welcome and polite. More

Second time going to NorthPark Toyota. Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locks Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locksmith about 15 minutes to complete. Northpark charged $199.97 for the key alone and another $200 for the programming. That’s fine, but what forced me to leave a review was the 2 hour wait. It apparently took an hour and 40 minutes to cut and program the key. After paying the bill, they had me wait another 25 minutes in the parking lot for them to bring the car around. Incredibly sloppy experience. Total waste of time and money. Don’t recommend. More

Great place to take your vehicle for service. They surpass every single expectation. I will definitely be going back! They surpass every single expectation. I will definitely be going back! More