North Park Subaru at Dominion - Service Center

This Service Dept. has been generally very good since we bought our Outback in early 2016. Recently (January 2020) they found some bad wheel bearings when my wife went in for routine service and told them bought our Outback in early 2016. Recently (January 2020) they found some bad wheel bearings when my wife went in for routine service and told them we had been "hearing a noise". We pretty well knew what the problem was but were testing them BECAUSE ... ... There was one episode in 2017 where they did not listen to my wife about a rattle in the muffler AFTER the car warmed up, then the service advisor told her there was no problem. (By the time they had gotten around to checking it, the muffler was cold.) I went back for round two, ran the car until it warmed up enough for the problem to show up, and made the Service Manager listen to it. He went back to his office, got on the computer, and, miraculously, found a tech bulletin about there being one batch of mufflers in the right time frame with a bad internal weld. The lesson is two-fold: 1. They sent the woman away with an easy, no-effort answer. 2. The Service Manager did not bother to keep up with his tech bulletins on Subarus. The other dealer in the north and west San Antonio areas (NOT the old North Park Subaru location) somewhat convenient to us is much worse about #1 above (see review elsewhere on this site), so we continue to use North Park Subaru at Dominion. BUT, the old phrase "Love 'em like a brother, watch 'em like a hawk" definitely applies at all times with dealership service departments.. More

Excellent service and sales We've been using NP Dominion since it opened, bought a few vehicles and is the only dealership we take our vehicles for servicing. The Service Manage We've been using NP Dominion since it opened, bought a few vehicles and is the only dealership we take our vehicles for servicing. The Service Manager, Tim and his crew are fantastic, and so is Andrew in sales. Great people, better service than anywhere else we've been. More

Outstanding Service As usual, outstanding customer service and quick turn around on our 2019 Subaru Crosstrek. Very nice facility and they always keep you updated to wha As usual, outstanding customer service and quick turn around on our 2019 Subaru Crosstrek. Very nice facility and they always keep you updated to what is going on. More

Forester Maint & Repair North Park Subaru at Dominion is definitely a service-oriented, professional dealership that delivers quality service. While we have faced more issue North Park Subaru at Dominion is definitely a service-oriented, professional dealership that delivers quality service. While we have faced more issues than anticipated w/ our 2015 Forester XT, incl ac compressor, wheel bearings, catalytic converter, carbon build-up in engine affecting performance, etc., they have been outstanding in supporting timely & effective repairs. Would recommend them to all for service. More

Efficient & Convenient Subaru was able to provide routine service maintenance to my outback as walk-in appointment and complete by end of day(around 4pm). They were able to Subaru was able to provide routine service maintenance to my outback as walk-in appointment and complete by end of day(around 4pm). They were able to transport me back home and pick me up in order for me to pick up my vehicle in a timely manner. More

Forester Service It is always a pleasant experience when I take my car in for service. The people there are friendly & helpful when I have questions or concerns. I thi It is always a pleasant experience when I take my car in for service. The people there are friendly & helpful when I have questions or concerns. I think ALL of the North Park dealerships are a wonderful group of people. I have had experience with their Lexus, VW & now Subaru dealerships & when I am shopping for a new car I only shop at those that are North Park dealerships because of their integrity & the way they deal with people. Thank you, J. Diane English More

First service for new car My service was fine. The first for the new car. I was , however uncomfortable with a young man that brought his dog into the lobby with him. As were s My service was fine. The first for the new car. I was , however uncomfortable with a young man that brought his dog into the lobby with him. As were several other guests.It was on a leash but the young man didn’t control it. It was naturally curious every time some one came into the area. I love dogs, but I’d expect anyone bring a pet to a public place be more respectful and responsible. Perhaps posting a few signs might help. More

First service Quick and great service, no issues at all. They serviced my car in a prompt and efficient manner. The waiting area allowed me to work while they fin Quick and great service, no issues at all. They serviced my car in a prompt and efficient manner. The waiting area allowed me to work while they finished my car. More

They tried to supply the goods, but was a NO-GO! They tried to supply the goods ,however the countless factory radio issue alway came back to haunt us. Had to let it go on a trade for a Volkswagen Pa They tried to supply the goods ,however the countless factory radio issue alway came back to haunt us. Had to let it go on a trade for a Volkswagen Passat. Much happier now! The Subaru Impreza was a nice looking car, with all the whistles and bells however. More

Very service oriented and proficient! It was my 60,000 mile service and they only added on what needed to be done extra after checking with me and did a great detail on the vehicle It was my 60,000 mile service and they only added on what needed to be done extra after checking with me and did a great detail on the vehicle More