North Park Subaru at Dominion

Dealership very courteous, and eager to help us. Dealership is very customer friendly, and don't have you waiting around. Dealership is very customer friendly, and don't have you waiting around. More

Positive experience with Anthony and Alex in sales, inexcusably awful repeated experience with service and parts departments. Within two months of purchasing new outback touring with several add-ons inexcusably awful repeated experience with service and parts departments. Within two months of purchasing new outback touring with several add-ons, the driver side door weather stripping had started to become loose and freely hang. Additionally the rear mudguard was installed with a slight bend defect, causing it to repeatedly brush and catch against tire and shred within same time frame. Perfection not expected but Service and Parts departments are incapable of communicating with each other or quality checking work; as per Service, I could only schedule a service appointment after I verified with Parts that item had arrived, and no one was capable of calling or emailing at any point in the process (including the manager, Liz). To keep this review reasonably short, it took three separate visits (2 failed "fixes"), repeated calls to determine part status and scheduling, and over 6 hours of personal time at dealership to replace and attach the weather stripping under warranty and be quoted 140$ to replace a 60$(!) sheet of rubber, which to my surprise was never offered as a courtesy to make up for the appalling customer service and repeated wasted time. Unfortunately not an isolated incident. Within same two month timeframe, was provided zero communication regarding part placed on backorder when vehicle was purchased, and complimentary 25$ gas gift card for sitting with representative to review features wasn't even loaded. Wouldn't trust this team with routine maintenance let alone real vehicle work, and will pursue alternative competent Subaru dealership or independent mechanic in the future. More

I called at 8:51 am on Thursday and spoke to someone and asked for an advisor. She said that she could not get a hold of anyone so she took my name and number. At 11:25 no one has called. I called again and asked for an advisor. She said that she could not get a hold of anyone so she took my name and number. At 11:25 no one has called. I called again and she did not even apologize just said she will transfer. I gave them another chance after a bad experience last year. No more. More

My most recent Outback Wilderness purchase was my 4th Subaru purchase from North Park Subaru at Dominion in the last couple years! My salesperson is the best, Michael Jimenez, and I have referred anothe Subaru purchase from North Park Subaru at Dominion in the last couple years! My salesperson is the best, Michael Jimenez, and I have referred another 4-5 personal friends who have also purchased new Subaru's! The NP Dominion Subaru Team is always friendly and courteous and I would recommend them as one of the best car buying experiences you can have! 5 stars and highly recommended ! More

I was able to get the Outback Touring XT in the color I wanted a little more then I wanted to pay but I got it I did add a 2 inch hitch so I could carry my bicycles🚴🏼🚴🏼‍♂️ and so far no problem lookin wanted a little more then I wanted to pay but I got it I did add a 2 inch hitch so I could carry my bicycles🚴🏼🚴🏼‍♂️ and so far no problem looking forward to a road trip love that Subaru supports dogs 🐕‍🦺🦮 More

In for 18k checkup. While on vacation, got nail in right front tire. Had to replace with 2nd hand to get me home [4000 mi]. As expected, it did need replacing. Since AWD While on vacation, got nail in right front tire. Had to replace with 2nd hand to get me home [4000 mi]. As expected, it did need replacing. Since AWD, replaced both front tires. Options were well explained. They thoroughly checked under carriage to ensure no issues with off road driving. Loved the video that they provide of their car inspection. All staff courteous and professional. Will continue to rely on them for service. Love the Subaru. More

They are always so courteous and do exactly what is needed. Well worth the extra drive up there for their service. needed. Well worth the extra drive up there for their service. More

I am very pleased with the service I get for my car! Awesome staff & great service! They take care of my 2011 Subaru Outback! Thanks Dominion Subaru for your awesome service 👍💕🙏😇! Awesome staff & great service! They take care of my 2011 Subaru Outback! Thanks Dominion Subaru for your awesome service 👍💕🙏😇! More

I just had my 2020 Subaru ascent serviced and I was in a hurry to make a doctor appointment and was delayed in getting their. Amanda Dalzell Service advisor Assigned a couple of technicians to turn my car a hurry to make a doctor appointment and was delayed in getting their. Amanda Dalzell Service advisor Assigned a couple of technicians to turn my car around in less than an hour to include washing it so I could make my doctor a appointment. What a great service Thank You More

I always schedule my repair needs, and the dealership always gives me and my car excellent service. I couldn’t ask for more professional and excellent care, from being greeted to when I check out. I hi always gives me and my car excellent service. I couldn’t ask for more professional and excellent care, from being greeted to when I check out. I highly recommend getting all of your services completed at the Dominion Subaru Dealership. More