North Park Lexus of San Antonio

Technicians failed to diagnose problem in timely fashion. These people are greedy and took advantage of me. Paid for 40 hours of time at $125/he and did not complete work . Very bad situation. Just pay an These people are greedy and took advantage of me. Paid for 40 hours of time at $125/he and did not complete work . Very bad situation. Just pay and do not use in future More

My family and I have made several purchases over the years at North Park Lexus. This reinforces the consistent excellent focus on customer service and my positive experiences there. My encounter with years at North Park Lexus. This reinforces the consistent excellent focus on customer service and my positive experiences there. My encounter with Joey Rodriguez was superb and I will recommend him to others who may be looking to make a purchase in the future. I found Joey to be very professional, knowledgeable and personable. The price for my trade in and for the purchased vehicle were very fair so I was spared the uncomfortable experience associated with the negotiation process. Ms. Aparicio was very pleasant and efficient with getting me through the finance process. I also found her expertise to be very high and her demeanor as pleasant. More

Can't say enough good things about North Park Lexus. Purchased auto from NPL online almost 1000 miles away. Buying sight unseen is a very risky venture and you have to find a trustworthy dealership. I t Purchased auto from NPL online almost 1000 miles away. Buying sight unseen is a very risky venture and you have to find a trustworthy dealership. I truly found this at North Park Lexus and thier staff. Ask for Darin he is very professional and you can trust his review on the vehicle you are buying. More

Gabriel Martinez was courteous and helpful and went out of his way to assist us. With his help, the process of buying a car was not too stressful. Customer service was exceptional, and we were even in of his way to assist us. With his help, the process of buying a car was not too stressful. Customer service was exceptional, and we were even introduced to our service manager. Before driving off the floor, Gabriel went to great lengths to review the features of the car with us and the contents of the manuals. I would not hesitate to refer family and friends to him. More

I can only say good things about my experience with North Park Lexus. My buying experience here was the best that I have ever had at any auto agency. Thank you, Jamie and Joe, for making a pleasure out of Park Lexus. My buying experience here was the best that I have ever had at any auto agency. Thank you, Jamie and Joe, for making a pleasure out of my auto buying experience at North Park Lexus. More

lied to regarding price,11 days after deal done i have no copies of signed paperwork,had to add eqiptment to the car for towing that i already had paid for to your dealership,and worst of all after all the y copies of signed paperwork,had to add eqiptment to the car for towing that i already had paid for to your dealership,and worst of all after all the years of dealing with you were the ongoing lies from jose,and joey More

Afater talking to sales director explanation was given as to how pricing process works. There was some wrong info given that has now been corrected. to how pricing process works. There was some wrong info given that has now been corrected. More

Delivery service was the clincher! Very classy company. We bought this car via the online service offered. We were able to go back and forth and negotiate every aspect of this deal. We are 150 miles from We bought this car via the online service offered. We were able to go back and forth and negotiate every aspect of this deal. We are 150 miles from the nearest dealership so this was a huge plus for us. More

Overall, I had a great experience buying from North Park Lexus of San Antonio. A few years ago, I worked with Jamie Brennan to find a new SUV. Ultimately, I chose another manufacturer's vehicle; howev Lexus of San Antonio. A few years ago, I worked with Jamie Brennan to find a new SUV. Ultimately, I chose another manufacturer's vehicle; however, when I called Jamie about wanting to buy a car, she actually remembered me. I realize that isn't magic, but it does show they believe relationships are important. Jamie was very patient as I attempted to choose the car that would be perfect for me. We did most of our prep work via email, which is very convenient for me with my crazy schedule. When I was on the lot, we got right to work. Within less than 48 hours, I was picking up my new vehicle. More

I purchased a used Toyota Camry from North Park Lexus. It was clearly not a big money maker for them and yet they treated me as if I'd purchased a top-of-the-line Lexus. When I got the car home to Austin It was clearly not a big money maker for them and yet they treated me as if I'd purchased a top-of-the-line Lexus. When I got the car home to Austin, I realized that it had a problem (which was not their fault) and that any other dealer would have considered trivial. Not only did they take my concern seriously, but they sent a driver to Austin to bring me a loaner and take my car back to San Antonio to address the issue. North Park went above and beyond to not only solve the problem but to even enhance the car! Michael Shellenger, Tom Murders, Tony Palumbo and even the owner stepped in and were responsive, honorable and fair. I recommend North Park Lexus without reservation. More