North Park Lexus of San Antonio
San Antonio, TX
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Poor internet sales team I sent a request for vehicle information via e-mail. The response assured me my questions would be answered. No answers were included in the email. I sent a request for vehicle information via e-mail. The response assured me my questions would be answered. No answers were included in the email. I sent a reply restating those questions. No reply was given. Poor internet sales team. When asked for a price at the "no haggle" dealership. I was given MSRP. Very disappointed. More
Bad experience all around with north park Lexus of san Anton The worst experience in car service maintenance and car sales at north park Lexus of san Antonio. Very arrogant group at north park Lexus of san Anto The worst experience in car service maintenance and car sales at north park Lexus of san Antonio. Very arrogant group at north park Lexus of san Antonio. Better services and better customer services in Houston Lexus car dealerships and Austin Texas Lexus dealerships. Lexus car dealership at the Dominion in san Antonio deserves an honorable mention. More
Outstand service and very knowledgeable staff North Park Lexus did an outstanding job of showing us all their vehicles and had an outstanding knowledge of their vehicles. The sales personnel (Rhon North Park Lexus did an outstanding job of showing us all their vehicles and had an outstanding knowledge of their vehicles. The sales personnel (Rhonda) (Mat -Assistant) were outstanding. I would recommend this dealership and its great staff to everyone. Everyone on the staff were well trained and very helpful, friendly and courteous. More
AWESOME DEALERSHIP My husband and I were so impressed with the service we received at Lexus North Park. Jay was an awesome salesman. He went above and beyond to provid My husband and I were so impressed with the service we received at Lexus North Park. Jay was an awesome salesman. He went above and beyond to provide us with awesome customer service. Georgette, the finance person was equally as awesome as Jay. She worked diligently in getting us the best price for our car as well as the lowest possible interest rate. The sales manager Jose Contreras, who agreed to the price reductions and lower interest rate adjustments was the person who made it all happen. Thanks to this awesome team, I was able to get my dream car for Mother's Day. I love my new RX350 and I love this dealership. More
Great experience! Our sales rep was definitely top notch! I couldn't have asked for better service ! Very kind, prompt, and vey knowledgable. An experience that will k Our sales rep was definitely top notch! I couldn't have asked for better service ! Very kind, prompt, and vey knowledgable. An experience that will keep me coming back for more purchases More
Eight years of superb service Erica, Nikki and Mike will handle anything you might need at North Park Lexus. They are pros in their fields. I have been dealing with them for the pa Erica, Nikki and Mike will handle anything you might need at North Park Lexus. They are pros in their fields. I have been dealing with them for the past eight years. More
Awesome customer service From the time I stepped into the dealership to the time I left, Brian Lovato was friendly and super efficient. The loan process was quick and painless From the time I stepped into the dealership to the time I left, Brian Lovato was friendly and super efficient. The loan process was quick and painless (very unusual) and my time was well spent. I feel I got excellent service and will continue to do business with them. More
Awesome Customer Service....Again We've bought multiple cars from these guys and always get treated with respect and attentiveness. I'll always go back to them. Even more helpful sin We've bought multiple cars from these guys and always get treated with respect and attentiveness. I'll always go back to them. Even more helpful since they have such easy access to their network of used vehicles around the other dealerships. More
Bad customer service and very uncompetitive pricing Don't want to waste too much time writing a review for a dealership that I would NEVER go back to. Only doing this so that others can be warned and no Don't want to waste too much time writing a review for a dealership that I would NEVER go back to. Only doing this so that others can be warned and not waste their time with these guys: I dealt with 3 different sales staff. All showed the same traits: - too busy to respond promptly - always working with other "more important customers" - nonchalant attitude: Take it or leave it. Very much like Austin dealerships. The car I was looking for was $4500 cheaper in Dallas and $5000 cheaper in Houston! Good luck talking to any of the managers. They could care less. It's not surprise the sale staff behave the way they do. Bottom line: If you want good customer service and competitive pricing go the DFW and Houston dealerships. You'll get a much better focused attention and most of all - very competitive pricing that these clowns could never compete with. More
Excellence in service, Excellence in sales! For the past 8 years, ever since I bought my first Lexus vehicle, I have always received great service from both service and sales departments. All of For the past 8 years, ever since I bought my first Lexus vehicle, I have always received great service from both service and sales departments. All of the staff that I talk to have always been friendly, respectful, and very helpful. I want to give special recognition to those who consistently go above and beyond in what they do to keep me and my family extremely satisified. My special thanks to Scott Barranco, who has been my one and only service adviser/consultant for the past 8 years; Todd Tarble (whom I heard has retired from NP Lexus); Joey Rodriguez (congratulations for being promoted to sales manager, you deserve it); and Brian Lovato. I would never go to another car dealer to purchase my next Lexus, nor would I trust another service center for my vehicle maintenance and repair needs. Thank you North Park Lexus. Keep up the good work! You will always have my loyalty. More