North Park Lexus of San Antonio

JUST GOT OFF THE PHONE WITH DWAYNE SANDERS THE REGIONAL MANAGER! I AM DISGUSTED WITH THE LACK OF RESPECT, PROFESSIONALISM, COURTESY THAT WAS DEMONSTRATED TODAY AND EVERY SINGLE TIME I DEAL WITH THEM! I AM MANAGER! I AM DISGUSTED WITH THE LACK OF RESPECT, PROFESSIONALISM, COURTESY THAT WAS DEMONSTRATED TODAY AND EVERY SINGLE TIME I DEAL WITH THEM! I AM BEYOND UPSET WITH DWAYNE'S ARROGANCE AND SARCASTIC TONE HE USED WITH ME WHEN THEY ARE AT FAULT FOR THEIR POOR COMMUNITICATION. YES, I ADMIT, AFTER THE TONE HE SET WITH ME AND EVERYTHING THAT HAS LED UP TO DROPPING OFF MY CAR; I USED TWO CURSE WORDS! THEN HE THREATENED TO TAKE BACK MY CAR AND EVEN SAID HE WAS NOT SURPRISED FOR MY EXPERIENCE. MIND YOU, MY FIRST TIME EVER LOSING CONTROL WITH ANYONE THERE. FOR THE RECORD AND EVIDENCED BY HISTORY. I HAVE ALWAYS PAID BY PHONE AND NEVER BEEN ASKED FOR A CHECK. DWAYNE TOOK THIS AS ME REFUSING TO PAY! I HAVE NOT USED CHECKS IN OVER 15 YEARS! IM OFFENDED! IM EXHAUSTED ! IM IRATE ! ILL WAIT FOR SOMEONE OTHER THAN DWAYNE SANDERS TO DISCUSS METHOD OF PAYMENT!!!!! RONNIE IS THE ONLY ASSOCIATE WHO KNOWS HOW TO TALK TO CUSTOMERS AT HIGHER LEVEL THAN DWAYNE SANDERS! More

No follow up with promised repairs I purchased a jeep wrangler. After a test drive and walk around we noticed a few problems that needed to be taking care of. My salesman Ruben said no I purchased a jeep wrangler. After a test drive and walk around we noticed a few problems that needed to be taking care of. My salesman Ruben said no problem we'll take care of it. After 6 weeks he now refuses to return calls. More

Farrah, at North Park you are the best..Very professional,curteous, kind attenative and always on time..Customer sevice like this is almost non existing. She is Awesome. The Best..She deserves professional,curteous, kind attenative and always on time..Customer sevice like this is almost non existing. She is Awesome. The Best..She deserves More than Five Stars, everytime. . More

Can sell cars that are unavailable to test drive Set up an appointment to test drive a car on the lot, when we showed up we were informed that we could not test drive the car due to a dead battery bu Set up an appointment to test drive a car on the lot, when we showed up we were informed that we could not test drive the car due to a dead battery but could look at it. (They refused to jump it for a test drive because it was a manual transmission). I was reached out to about my inquiry ~930am and sent to the dealer ~2. Once we were there we were told that the car could not be driven and were then given about a dozen other vehicles that were available. Total waste of our time, I will never go back to this dealer. More

Thank you John Muldonado I came to North Park Lexus to buy a car I saw on your website. John was very helpful, but after driving the car home I realized it wasn't what I was I came to North Park Lexus to buy a car I saw on your website. John was very helpful, but after driving the car home I realized it wasn't what I was looking for. John listened, and quickly got me into a 2019 ES350 Ultra Luxury vehicle. It was exactly what I was looking for, and I couldn't be happier! Thanks for listening John. You made this former Audi customer a loyal Lexus customer. All the best, Fred Holloway More

Excellent Experience My Sales person Tiffany Wright is exceptional. She took personal time to understand exactly what I wanted in a car. She came through with the perfect My Sales person Tiffany Wright is exceptional. She took personal time to understand exactly what I wanted in a car. She came through with the perfect car. She didn’t try to sell me something I didn’t want. She is amazing with a passion for customers. Thank you Tiffany Wright. Victor Torres was wonderful in showing me all the extra warranties & savings I could take advantage of. He did a sensational job. Ruben Rios is my Service Mgr., because this is my 5th Lexus & so happy to have him taking care of my investment. Ruben is always honest and professional. Thanks to Victor & Ruben. More

Fantastic customer service I purchased my 2010 Lexus RX350 at North Park Lexus San Antonio and have had it serviced only by their great service department. My service advisor is I purchased my 2010 Lexus RX350 at North Park Lexus San Antonio and have had it serviced only by their great service department. My service advisor is Mark Micheletti and he took care of my needs perfectly. The service area waiting room is the best.in my opinion. Have a refreshing drink and some snacks in a comfortable place to relax. You can even get a relaxing back and neck massage if you desire. It may be strange to say that I look forward to getting my vehicle serviced but that's how I feel. More

Pricing is aggressive, the staff is not..that's a GOOD thing I ordered a vehicle several months ago, had a trade-in, and worked with Tiffany. I made an appointment, and the walk-in ordering process was very smoo I ordered a vehicle several months ago, had a trade-in, and worked with Tiffany. I made an appointment, and the walk-in ordering process was very smooth, all my questions were answered quickly during production, and taking delivery was a very special experience. To address the elephant in the room: the foremost important and differentiating attribute among different dealers is of course who can offer the most competitive pricing, and I was very pleased with the deal North Park Lexus presented to me. That aside, what really stood out to me, however, was the friendliness/honesty of the staff and the wide array of their delivery services. You can work pricing to be about the same at various dealers if you try hard enough and if your timing is right, so that is not really a factor. North Park Lexus stands out in everything else and makes purchasing a car ACTUALLY a happy and memorable experience! I, like most people, normally avoid and even dread going to dealerships as they can often be intimidating places, but I cannot wait to visit North Park Lexus again! I genuinely felt I was treated like family, not a "prospect" from start to finish, and Tiffany did everything to make sure I was in good spirits every step of the way. This is hard to find at any car dealership, trust me. Elaborating more on this would make the review twice as long. North Park Lexus also has a great reputation for offering various delivery/pick-up services for your new vehicle, trade-in, lease, loaner, or even yourself to accommodate whatever situation you may be in. This is especially wonderful for people who live out of town and makes life a lot easier. I believe they even deliver to all parts of the state and other parts of the country (not sure on the details). Proof of this dealership's reputation: the area I live in is equidistant from San Antonio, Austin, Houston, with Houston being closest slightly. Almost all the Lexus vehicles I see around my area are from North Park. (Apparently this dealership also dominates south Texas and hill country regions as well from what I've heard/seen). My family has been in the Houston area market since...forever, plus we go there often to visit friends/family and run errands; but after this experience I would rather go out of my way to North Park Lexus in San Antonio for future vehicles. I don't see myself shopping in Houston anymore. I recommend anyone else looking for a Lexus to do the same. More

Prompt vehicle service, zero hassles! Great customer service from arrival to departure! I was able to run my errands thanks to my advisor who suggested their courtesy car rental which was Great customer service from arrival to departure! I was able to run my errands thanks to my advisor who suggested their courtesy car rental which was very convenient for me & the process was hassle free. More

Service department North park Lexus will sell you a vehicle in a heartbeat but service department needs improvement. If you need oil doesn’t matter if you have a appoint North park Lexus will sell you a vehicle in a heartbeat but service department needs improvement. If you need oil doesn’t matter if you have a appointment or not it will take 2 hours or more (3 oil change averages out to 2:25mins)and you better pack a lunch you could only eat popcorn and drink coffee for so long. I’ll not buy a Lexus from this dealer. We purchase 4 Lexus in last 5 yrs! More