North Park Lexus of San Antonio

Oliver in service was great. He always keeps me in the loop and always there to answer all the questions I might have with the GX. loop and always there to answer all the questions I might have with the GX. More

Simply OUTSTANDING Customer Service! I was buying a CPO 2019 ES350 on behalf of my parents. I dealt with David Cantu at 10am, and by 2pm we had finalized the deal on the car. He was hones I was buying a CPO 2019 ES350 on behalf of my parents. I dealt with David Cantu at 10am, and by 2pm we had finalized the deal on the car. He was honest and upfront about the car, quick to respond, happy to send more pictures, gave us a small discount on the listed price, and was just a pleasure to deal with from start to finish. My parents live in Houston, but he offered to have someone drive the car from San Antonio and deliver it to my parents' driveway! I asked him to put a big red bow on the car, as it was a birthday present for my mom. He was happy to oblige and my mom absolutely loved the touch as the car drove up. They cleaned the car, filled it up with gas upon arriving to Houston, and even agreed to have the local dealer touch up a tiny scratch. Cecilia was the lady who delivered the car to my parents and my parents couldn't stop raving about her. She was very professional, patient, and helped my elderly parents setup their phones in the car. This is by far the best dealership experience I've ever had, and the car wasn't even for me. All dealerships should strive to deliver customer service the way David and Cecilia did for us. My hats off to them! Thank you for looking after my parents! More

Another outstanding customer experience at NP Lexus (Lockhill Selma). Truly appreciate the excellent service consistency and the overall respectfulness of the staff. Last but not least is that my ser (Lockhill Selma). Truly appreciate the excellent service consistency and the overall respectfulness of the staff. Last but not least is that my service advisor, Raul, has always delivered top level customer service. He respectfully listens and asks the right questions. A huge thank you to Raul. More

New Lexus Family member From the moment I walked in I was welcomed in. Offered complimentary beverages and snacks. Immediately assigned a salesman to assist me (Jamie). Altho From the moment I walked in I was welcomed in. Offered complimentary beverages and snacks. Immediately assigned a salesman to assist me (Jamie). Although I did not get the car I originally came in for I left with something way better :). Thanks Jamie and Andrew (Finance) for making my car hunting easy. The communication there is incredible. Keep up the good job guys! More

Wally Murray is one of the best service managers at the NorthPark dealership. He always goes the second mile to assist and help his customers. He is extremely knowledgeable and truthful—an important attr NorthPark dealership. He always goes the second mile to assist and help his customers. He is extremely knowledgeable and truthful—an important attribute for a person in his position More

JUST GOT OFF THE PHONE WITH DWAYNE SANDERS THE REGIONAL MANAGER! I AM DISGUSTED WITH THE LACK OF RESPECT, PROFESSIONALISM, COURTESY THAT WAS DEMONSTRATED TODAY AND EVERY SINGLE TIME I DEAL WITH THEM! I AM MANAGER! I AM DISGUSTED WITH THE LACK OF RESPECT, PROFESSIONALISM, COURTESY THAT WAS DEMONSTRATED TODAY AND EVERY SINGLE TIME I DEAL WITH THEM! I AM BEYOND UPSET WITH DWAYNE'S ARROGANCE AND SARCASTIC TONE HE USED WITH ME WHEN THEY ARE AT FAULT FOR THEIR POOR COMMUNITICATION. YES, I ADMIT, AFTER THE TONE HE SET WITH ME AND EVERYTHING THAT HAS LED UP TO DROPPING OFF MY CAR; I USED TWO CURSE WORDS! THEN HE THREATENED TO TAKE BACK MY CAR AND EVEN SAID HE WAS NOT SURPRISED FOR MY EXPERIENCE. MIND YOU, MY FIRST TIME EVER LOSING CONTROL WITH ANYONE THERE. FOR THE RECORD AND EVIDENCED BY HISTORY. I HAVE ALWAYS PAID BY PHONE AND NEVER BEEN ASKED FOR A CHECK. DWAYNE TOOK THIS AS ME REFUSING TO PAY! I HAVE NOT USED CHECKS IN OVER 15 YEARS! IM OFFENDED! IM EXHAUSTED ! IM IRATE ! ILL WAIT FOR SOMEONE OTHER THAN DWAYNE SANDERS TO DISCUSS METHOD OF PAYMENT!!!!! RONNIE IS THE ONLY ASSOCIATE WHO KNOWS HOW TO TALK TO CUSTOMERS AT HIGHER LEVEL THAN DWAYNE SANDERS! More

No follow up with promised repairs I purchased a jeep wrangler. After a test drive and walk around we noticed a few problems that needed to be taking care of. My salesman Ruben said no I purchased a jeep wrangler. After a test drive and walk around we noticed a few problems that needed to be taking care of. My salesman Ruben said no problem we'll take care of it. After 6 weeks he now refuses to return calls. More

Farrah, at North Park you are the best..Very professional,curteous, kind attenative and always on time..Customer sevice like this is almost non existing. She is Awesome. The Best..She deserves professional,curteous, kind attenative and always on time..Customer sevice like this is almost non existing. She is Awesome. The Best..She deserves More than Five Stars, everytime. . More

Can sell cars that are unavailable to test drive Set up an appointment to test drive a car on the lot, when we showed up we were informed that we could not test drive the car due to a dead battery bu Set up an appointment to test drive a car on the lot, when we showed up we were informed that we could not test drive the car due to a dead battery but could look at it. (They refused to jump it for a test drive because it was a manual transmission). I was reached out to about my inquiry ~930am and sent to the dealer ~2. Once we were there we were told that the car could not be driven and were then given about a dozen other vehicles that were available. Total waste of our time, I will never go back to this dealer. More

Thank you John Muldonado I came to North Park Lexus to buy a car I saw on your website. John was very helpful, but after driving the car home I realized it wasn't what I was I came to North Park Lexus to buy a car I saw on your website. John was very helpful, but after driving the car home I realized it wasn't what I was looking for. John listened, and quickly got me into a 2019 ES350 Ultra Luxury vehicle. It was exactly what I was looking for, and I couldn't be happier! Thanks for listening John. You made this former Audi customer a loyal Lexus customer. All the best, Fred Holloway More