North Park Lexus of San Antonio

As always...great service and when needed, the best loaner car program one could ask for. This is the only place I take my SUV for service. loaner car program one could ask for. This is the only place I take my SUV for service. More

As usual, the process went well. I was greeted by a young man who alerted Mark Gately, who came out to take the car in. As this was 90000 mile service, the men at the loaner office got me into a car efficien man who alerted Mark Gately, who came out to take the car in. As this was 90000 mile service, the men at the loaner office got me into a car efficiently and courteously. All went well with the service. More

I took my 2020 Lexus 350 and they did a superb job. My service advisor did an excellent job and told me exactly when to pick up my vehicle. I sipped a latte and zoomed out at the most opportune time! Tha service advisor did an excellent job and told me exactly when to pick up my vehicle. I sipped a latte and zoomed out at the most opportune time! Thanks! More

The service I received was very outstanding never had i ever experienced this kind of customer service before I have told my family and colleagues and coworkers about Lexus dealership and customer service. ever experienced this kind of customer service before I have told my family and colleagues and coworkers about Lexus dealership and customer service. More

My wife car wouldn't start with only 3866 miles. I contacted our original salesperson, Braden Stanley and he connected me to the Service Department. I was able to bring the vehicle in immediately. Af contacted our original salesperson, Braden Stanley and he connected me to the Service Department. I was able to bring the vehicle in immediately. After the initial troubleshooting, it was agreed that they would keep the vehicle overnight. The battery was replaced and they did the 5k complimentary service. I was completed satisfied with the professionalism from start to finish The customer service from Ian Beam and the rest of your team was "first-rate". More

Great service. Very helpful and friendly staff especially Erik Joseph, Cece Munoz and Andrew McIver! Very fair deal on both vehicles we have purchased from North Park Lexus. Erik Joseph, Cece Munoz and Andrew McIver! Very fair deal on both vehicles we have purchased from North Park Lexus. More

I need my loquacious side to put this experience into words. Walking into North Park Lexus is a swanky, posh experience. It says, “I’ve arrived.” Don’t be intimidated by the amenities because The Dr words. Walking into North Park Lexus is a swanky, posh experience. It says, “I’ve arrived.” Don’t be intimidated by the amenities because The Dream Team (Tiffany | Dan | Andrew | Ruby) are humble, gracious, thoughtful, and patient. To say the customer service at North Park is impeccable sounds subpar. It was beyond impressive from the test drive to the big red bow to the swag wine basket. The drive was like butter. It was so smooth even in the bumpy roads of SA. It was like basking in an exquisite meal, or giving into temptation of wanting a new vehicle, and realizing it’s everything you hoped it would be. I was feeling a bit apprehensive about leasing, mostly because I’d never done it before, and the technology was like a sensory overload. Dan thoroughly walked me through all of the tech, and encouraged me to be hands on as we went along. Andrew explained the services and protection, and didn’t rush me through the process, when I asked questions. Tiffany’s humility in making sure no detail went unnoticed made me feel so special in what has been a really tough year for multiple reasons. She also patiently let me explore a variety of interiors more than once. She’s expecting a baby, but she never missed an opportunity to be kind not just to me but others waiting to see her. I could see her smile behind her mask the whole time, wanting it to be something I would be happy with in the end. And Ruby!!! What can I say about Ruby that those who know her don’t already know. She has a way about her that makes you feel like no one exists but you in her presence, leaving you feeling important and cared about. I have to give her xxxxxxtoo because she knew exactly what I wanted before I did. Thank you doesn’t suffice. I am eternally grateful that this is a “December to remember.” I ❤️ my 2021 Lexus RX 350 SUV Premium Package. More

An oil change should not take 2 hours. Even though mark did not check me in. Also, I wanted them to tell me if I needed tires did not check me in. Also, I wanted them to tell me if I needed tires More

Good service visit.Ian was helpful and professional. Car wash procedure and process could be improved. There were several Streaks on windows and hood surface wash procedure and process could be improved. There were several Streaks on windows and hood surface More

Staff is so helpful and professional. Nikki was quick with responses and get the job done exceed expectation. Car was delivered to my home, no issue at all. with responses and get the job done exceed expectation. Car was delivered to my home, no issue at all. More