Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
North Park Lexus of San Antonio
San Antonio, TX
600 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 600 reviews
September 22, 2024
I experienced a trifecta of outstanding customer service. Sales & Leasing Consultant, Gregory Rietz exhibited exceptional planning/coordination and responsiveness by booking an early Saturday morning test d Sales & Leasing Consultant, Gregory Rietz exhibited exceptional planning/coordination and responsiveness by booking an early Saturday morning test drive on a high demand used vehicle I discovered via the North Park Lexus website Friday afternoon. Greg’s initiative to book the early morning appointment secured my availability to the vehicle ahead of walk-in customers. Regarding coordination, Greg’s associate James, worked behind the scenes during the sales process to ensure the vehicle was completely prepared for key turnover immediately following final signature of the sales contract. Final kudos to the Finance Manager, Sergio Carrasco, who remained transparent with listed prices/fees and went the extra mile to ensure I received an unmatched interest rate and a great deal on an applicable service plan. I rank North Park Lexus amongst the top Military/Veteran Friendly Dealerships in San Antonio. My first customer service experience at this dealership was as an active-duty military member over a decade ago and I’m glad I chose to be a return customer as a veteran. I arrived at 0900 and drove off in my Toyota 4Runner just before noon, with complete satisfaction of the more than fair and reasonable ‘out-the-door’ price/financing agreement. More
by Juan H.
Employees Worked With
Gregory Rietz, James, Sergio Carrasco
September 04, 2024
Sales rep was awesome, very knowledgeable and patient. Finance Dept. was deceptive and definitely not transparent. Overall I would use them again but would be more aware in Finance! Finance Dept. was deceptive and definitely not transparent. Overall I would use them again but would be more aware in Finance! More
by bcjanon
Employees Worked With
Dan Scheible
August 26, 2024
We bought a used RX 350. It was immaculate and performed great. Nikki Sample was our sales representative and she is awesome. We told her what we wanted and she had 3 RX 35 It was immaculate and performed great. Nikki Sample was our sales representative and she is awesome. We told her what we wanted and she had 3 RX 350s waiting for us to look at and test drive. No pressure and a very fair price on the trade in. We had never driven a Lexus before and never been to this dealership. We had not planned to buy that day but Nikki and North Star Lexus made everything fall into place. We love our 2021 RX 350. More
by 1st time Lexus Owner
Employees Worked With
Nikki Sample
August 14, 2024
The experience with North Park Lexus and Thomas Williams was above all of my expectations. I never felt pressured and all my concerns were addressed at every step of my purchase. I would recommend this de was above all of my expectations. I never felt pressured and all my concerns were addressed at every step of my purchase. I would recommend this dealership to everyone and anyone. This is my first Lexus but I know it won't be my last. More
by tcs
Employees Worked With
Thomas Williams
August 13, 2024
I bought an RX 350 sight unseen until it was driven to my house outside of Austin. Nikki Sample was first rate to deal with and made sure everything was done right - even taking it back for cosmetic correct house outside of Austin. Nikki Sample was first rate to deal with and made sure everything was done right - even taking it back for cosmetic corrections. Both drivers were great to talk with - especially Dick. More
by Michele
Employees Worked With
Taylor in finance, Jaiden in Electronics, Dick the driver, Nikki Sample
August 11, 2024
The car salesman was awesome. Very informative and courteous. Eric was so excited about helping me and it was noticeable that he enjoys his job. Also every staff member in the bui Very informative and courteous. Eric was so excited about helping me and it was noticeable that he enjoys his job. Also every staff member in the building was wanting to help you in anyway possible. Very friendly environment. Thank you Eric I love my vehicle! More
by frod3138
Employees Worked With
Eric Meyer
May 24, 2024
I have been dealing with North Park Lexus for over 15 years and the experience was outstanding as always. My salesman, John Maldonado, caters to our every need along with Brent Gothard and all the staff. years and the experience was outstanding as always. My salesman, John Maldonado, caters to our every need along with Brent Gothard and all the staff. I will never buy another car anywhere else. Kenneth R. Garcia More
by krgljg
Employees Worked With
Brent Gothard, John Maldonado, Andrew McIver
May 17, 2024
Best dealership in the world have bought many many cars here cannot say enough great things about the incredible team… Love Rhonda Taylor has been exceptional. Everyone greets you and enjoys what they are here cannot say enough great things about the incredible team… Love Rhonda Taylor has been exceptional. Everyone greets you and enjoys what they are doing extremely trustworthy. More
by jerwin
Employees Worked With
Rhonda Locke, Andrew McIver
