North Park Lexus of San Antonio

Despite an unexpected issue with a battery, Mr. Alcantar, Renato worked professionally and expedited a fix and resolved the problem. As stated to me during the buying process, the vehicle has met my expectat Renato worked professionally and expedited a fix and resolved the problem. As stated to me during the buying process, the vehicle has met my expectations both mechanically and in value. More

Lexus has nice hospitality / etiquette once you can get a sales person. Once you have captured that person they are very helpful in decision makings. Our sales person was easy to communicate with. a sales person. Once you have captured that person they are very helpful in decision makings. Our sales person was easy to communicate with. More

It was the most wholesome experience dealing with Ms Nikki Sample. No hassle with pricing and my concerns were addressed with pure honesty. The finance manager (unfortunately I forgot his name) was tota Nikki Sample. No hassle with pricing and my concerns were addressed with pure honesty. The finance manager (unfortunately I forgot his name) was totally professional and explained very well other options. More

After my wife and I have had 3 great experiences buying vehicles through Chris Sotelo at North Park Lexus, a part of the Kahlig Auto Group, we decided to go to him once more. After doing our homework, we vehicles through Chris Sotelo at North Park Lexus, a part of the Kahlig Auto Group, we decided to go to him once more. After doing our homework, we decided we wanted a 2018 Honda CRV to replace a 2005 Lexus sedan, which is a fantastic auto, but no longer met our needs. After missing two CRV's, Chris watched for another and a few days later he called with a 2017 CRV EXL-NAV with only 14,000 miles on it. We bought it. Until meeting Chris, a number of years ago, I had always dreaded going to a car dealer and going through the ordeal of buying a car. However, Chris is a thoughtful, considerate, and great salesman. He is also a super nice guy. He's not your typical "car salesman." He's neither pushy nor commission hungry. Instead, he wants to put you in a vehicle you will love and enjoy. If we ever need another vehicle, Chris and North Park Lexus will be our first stop. Also, contrary to consumer advice, we bought the Platinum Extended Warranty. We did this for a previous vehicle which ended up needing a pricey repair. The service manager called Lexus and was instructed to make the repairs with no hassle. More

Excellent customer service. First class dealership. I will definitely be doing future business here. Sales Representative made this a very easy process. Answered all questions honestly and in a timely will definitely be doing future business here. Sales Representative made this a very easy process. Answered all questions honestly and in a timely fashion. More

Car buying experience can be very daunting and even frustrating. The efficiency and professionalism displayed by the front line sales pros can either further exasperate the already tense situation or h frustrating. The efficiency and professionalism displayed by the front line sales pros can either further exasperate the already tense situation or help to caringly navigate customers through the process. I like to congratulate Mr Chris for his superior customer service initiative. He was calm and was able to answer all my questions without the inducement of aggressive strategies. I was picked up from San Antonio airport by Ms Paula ? I believe, since I flew in from another city. She is a great asset. The finance guy, Josh, was equally very informative and answered my several questions. Buying my 2018 Lexus 460 Luxury edition was impeccable. Good job guys.. Cornelius.. More

Excellent service !! The Sale Rep. was awesome very Excellent service !! The Sale Rep. was awesome very helpful and excelente service, he tried his best to help us out to find out the right car for my Excellent service !! The Sale Rep. was awesome very helpful and excelente service, he tried his best to help us out to find out the right car for my son. He makes you feel confident with your purchase. Honest and very respectful person. More

Huge thanks to Nikki Sample and Daniel Sanchez - my experience at North Park Lexus was phenomenal. The team was very professional and promptly attended to my requests, questions, and accommodated my de experience at North Park Lexus was phenomenal. The team was very professional and promptly attended to my requests, questions, and accommodated my delivery preferences. I would gladly do business with these folks in the future and recommend them to others. More

Overall purchase experience was excellent compared to my others in the past. Braden Stanley did an excellent job selling me the car. Car could have been better prepared for test drive. Discussion of use others in the past. Braden Stanley did an excellent job selling me the car. Car could have been better prepared for test drive. Discussion of use at golf tournament should have preceded test drive. Andrew's service was excellent once I got to see him; however, the wait to see him was excessive. Based on my experience, he probably is over tasked. Braden's quick overview of the car was excellent. I am still plodding through the owner's manual and am very happy with the car so far. More

Excellent experience from initial discussion thru vehicle delivery. Nikki's customer service was outstanding thorough out the process. The particular vehicle I wanted was not available is San Antonio. She delivery. Nikki's customer service was outstanding thorough out the process. The particular vehicle I wanted was not available is San Antonio. She located one and had it ready for delivery in 2 days. More