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North Park Lexus of San Antonio
San Antonio, TX
594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 10, 2024
Very pleased with 2023 RX 350 Luxury. Overall positive experience enhanced by courteous professional staff. Only disappointment is that Lexus would NOT work with us to swap out the 21 i Overall positive experience enhanced by courteous professional staff. Only disappointment is that Lexus would NOT work with us to swap out the 21 inch wheels with 50 profile tires--they ride way to rough for a luxury model but would be perfect on an F-Sport. Not sure why lexus would even put such inappropriate wheels and tires on a Luxury model when they obviously compromise the ride quality! More
by LexusLover
Employees Worked With
Andrew McIver, Nikki Sample
September 22, 2024
I experienced a trifecta of outstanding customer service. Sales & Leasing Consultant, Gregory Rietz exhibited exceptional planning/coordination and responsiveness by booking an early Saturday morning test d Sales & Leasing Consultant, Gregory Rietz exhibited exceptional planning/coordination and responsiveness by booking an early Saturday morning test drive on a high demand used vehicle I discovered via the North Park Lexus website Friday afternoon. Greg’s initiative to book the early morning appointment secured my availability to the vehicle ahead of walk-in customers. Regarding coordination, Greg’s associate James, worked behind the scenes during the sales process to ensure the vehicle was completely prepared for key turnover immediately following final signature of the sales contract. Final kudos to the Finance Manager, Sergio Carrasco, who remained transparent with listed prices/fees and went the extra mile to ensure I received an unmatched interest rate and a great deal on an applicable service plan. I rank North Park Lexus amongst the top Military/Veteran Friendly Dealerships in San Antonio. My first customer service experience at this dealership was as an active-duty military member over a decade ago and I’m glad I chose to be a return customer as a veteran. I arrived at 0900 and drove off in my Toyota 4Runner just before noon, with complete satisfaction of the more than fair and reasonable ‘out-the-door’ price/financing agreement. More
by Juan H.
Employees Worked With
Gregory Rietz, James, Sergio Carrasco
September 04, 2024
Sales rep was awesome, very knowledgeable and patient. Finance Dept. was deceptive and definitely not transparent. Overall I would use them again but would be more aware in Finance! Finance Dept. was deceptive and definitely not transparent. Overall I would use them again but would be more aware in Finance! More
by bcjanon
Employees Worked With
Dan Scheible
August 26, 2024
We bought a used RX 350. It was immaculate and performed great. Nikki Sample was our sales representative and she is awesome. We told her what we wanted and she had 3 RX 35 It was immaculate and performed great. Nikki Sample was our sales representative and she is awesome. We told her what we wanted and she had 3 RX 350s waiting for us to look at and test drive. No pressure and a very fair price on the trade in. We had never driven a Lexus before and never been to this dealership. We had not planned to buy that day but Nikki and North Star Lexus made everything fall into place. We love our 2021 RX 350. More
by 1st time Lexus Owner
Employees Worked With
Nikki Sample
August 14, 2024
The experience with North Park Lexus and Thomas Williams was above all of my expectations. I never felt pressured and all my concerns were addressed at every step of my purchase. I would recommend this de was above all of my expectations. I never felt pressured and all my concerns were addressed at every step of my purchase. I would recommend this dealership to everyone and anyone. This is my first Lexus but I know it won't be my last. More
by tcs
Employees Worked With
Thomas Williams
August 13, 2024
I bought an RX 350 sight unseen until it was driven to my house outside of Austin. Nikki Sample was first rate to deal with and made sure everything was done right - even taking it back for cosmetic correct house outside of Austin. Nikki Sample was first rate to deal with and made sure everything was done right - even taking it back for cosmetic corrections. Both drivers were great to talk with - especially Dick. More
by Michele
Employees Worked With
Taylor in finance, Jaiden in Electronics, Dick the driver, Nikki Sample
August 11, 2024
The car salesman was awesome. Very informative and courteous. Eric was so excited about helping me and it was noticeable that he enjoys his job. Also every staff member in the bui Very informative and courteous. Eric was so excited about helping me and it was noticeable that he enjoys his job. Also every staff member in the building was wanting to help you in anyway possible. Very friendly environment. Thank you Eric I love my vehicle! More
by frod3138
Employees Worked With
Eric Meyer
