North Park Lexus at Dominion

Prakash greeted us and showed us an in depth review of the GX460 Black Line my Fiancée wanted. Extremely knowledgeable about all aspects of the car. Was not pushy at all and let us make the decision to pu the GX460 Black Line my Fiancée wanted. Extremely knowledgeable about all aspects of the car. Was not pushy at all and let us make the decision to purchase on our own speed, though there was another couple the kept asking for the keys. Lol. He worked with us on numbers the. Introduced us to Chris Nichols in finance who once again was to the point. Showed us the options on both financing and leasing and what additional products were available. First time in 20+ years of buying that I met a finance man that didn’t try to force his products on us and instead explained the benefits and breakdown of what each product offered in a clear and concise way. After the sale they did a proper walk thru of the features once again. Paired our phones and answered any questions we had. We will definitely be back in the future. More

My sales guy Fernando Maldonado “The Bowtie Guy” is top notch! Very professional & courteous I won’t use anyone else notch! Very professional & courteous I won’t use anyone else More

My family and I have been using Northpark Lexus Dealership for many years and always very pleased with their services and products. Thank you so much Mr.Fernie Maldonado our Sales Advisor and Mr.Fr Dealership for many years and always very pleased with their services and products. Thank you so much Mr.Fernie Maldonado our Sales Advisor and Mr.Frank Jiang as our Finance Manager. We look forward to work with again in the near future. More

Jackson was amazing to work with in my purchase of an Audi Q5. His customer service was second to none! Great communication all the way around. He definitely puts his clients first! Audi Q5. His customer service was second to none! Great communication all the way around. He definitely puts his clients first! More

Nathan sold us our dream car! He shared the dealerships outstanding customer service reputation and we couldn’t agree more. This dealership is unparalleled to any other. Nathan He shared the dealerships outstanding customer service reputation and we couldn’t agree more. This dealership is unparalleled to any other. Nathan was friendly, helpful, knowledgeable, and easy to work with. Thanks Nathan and Lexus! More

I took my RX350 in for 30,000 mile service. It took numerous calls and texts to get a status from the service advisor. He finally reached back out to me when he wanted to sell additional servic It took numerous calls and texts to get a status from the service advisor. He finally reached back out to me when he wanted to sell additional service. I later got a text from the Service Manager asking to rate my service. Since there was no service, I gave a "0". I never heard back from anyone. The service I paid $818 for included a battery test. Now 70 days later the battery is dead and will not hold a charge. I called roadside service and they could only offer to tow my vehicle tomorrow. Since I need the vehicle for an important meeting in the morning, I may have to buy a battery from someone else even though its under warranty. Wow, what a complete failure of customer service and apparently technician service all around!!!! More

Fernando”Fernie”Maldonado was great! We were in contact about a vehicle purchase for a family member. Made us all feel like family. Even when we ended up buying from somewhere else. Mad We were in contact about a vehicle purchase for a family member. Made us all feel like family. Even when we ended up buying from somewhere else. Made us wanted to come back on our next purchase. Love this guy. Love this dealership. This is one of those car buying experience places. Everyone should go check this place place out. One of a Kind More

Nathan Hamblin was great! He kept us informed about the arrival of our RX and made the buying process so easy. Would definitely go to see him for our next purchase. Chris in f He kept us informed about the arrival of our RX and made the buying process so easy. Would definitely go to see him for our next purchase. Chris in finance made that process easy also. Would definitely recommend this dealership! More

Outstanding dealership. Chad and his service team went above and beyond. Can’t say enough good things about them, Chad and his service team went above and beyond. Can’t say enough good things about them, More