North Olmsted Chrysler Jeep Dodge Ram

I have called the dealership repeatedly and left my name and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealershi and number. It has been a week and I have not received a phone call back to set up at service appointment. I even bought 3 cars from this dealership. No more. I will not buy another car from them (I have 4 stellantis vehicles). Terrible customer service! More

Totally prepared to buy a Grand Cherokee 4xe. Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis st Had a demo for sale with 2600 miles on it. Salesman didn'treally seem like he wanted the business: "Can't finance other than Chrysler/Stellantis starting at 8 -10%", "I was getting 10K over invoice for these vehicles a couple of years ago", etc. Went to Medina, got the same vehicle for 2K less with 2K fewer miles, and was able to finance through my credit union. Shop around, people. More

I got my Jeep serviced at this place. They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. M They put in a new engine in December 2023. My check engine light is on but they refuse to even find out why? They also put in a tranny oil cooler.. My jeep cuts off while driving. Shakes when you slow down. It’s in my driveway because I’m afraid it will cut off in traffic. Yet this dealership will not honor their warranty. More

Matt is great. Will only be buying my Jeeps from his until he retires. Thanks! Will only be buying my Jeeps from his until he retires. Thanks! More

I highly recommend this dealership. Our salesman, James Pena was very knowledgeable, kind, and easy to work with. He made purchasing our new Grand Cherokee an easy process, and explaine Our salesman, James Pena was very knowledgeable, kind, and easy to work with. He made purchasing our new Grand Cherokee an easy process, and explained the functions in great detail. Walter from the finance department was pleasant, and we went through the paperwork in a very short time. We will definitely go back to this dealership when ready for our next vehicle. More

Called to get service on a Wrangler 4Xe that I bought out of town. They said they would do no warranty work on a car that was not bought at the dealership. Great customer service from Jeep and the dealersh of town. They said they would do no warranty work on a car that was not bought at the dealership. Great customer service from Jeep and the dealership. Last vehicle I will ever buy from Jeep. Maybe if the 4Xe's did not have so many problems they could keep up with service. More

Brought in my 2020 Jeep Wrangler for the "death rattle". It is still under warranty so I assumed it would be perfectly okay to bring it to North Olmsted CJDR to repair it. I was denied the available part be It is still under warranty so I assumed it would be perfectly okay to bring it to North Olmsted CJDR to repair it. I was denied the available part because I did not buy it there. I called the dealership I bought it from who let me know that it's not okay to deny me if they had the part. And under my warranty I should be able to go anywhere. As of a result of this, I won't be purchasing a vehicle there in the future. More

Had problems with staff and dealership tried talking to Kurt and he talked down to me and was rude. Felt like I was being scolded as if I was a child Kurt and he talked down to me and was rude. Felt like I was being scolded as if I was a child More

Very DISAPPOINTING and HORRIBLE experience that I am currently having right now with North Olmsted Chrysler Jeep,Dodge,Ram dealership. I bought a 2018 vehicle in 2021 with 19,000 miles. 6-7 months into currently having right now with North Olmsted Chrysler Jeep,Dodge,Ram dealership. I bought a 2018 vehicle in 2021 with 19,000 miles. 6-7 months into owning vehicle I am already having problems. The service department initially gave me the run around. Then when my truck stopped on me the first time I had to get it towed to the dealership. They told me it was a dead battery but we had tried jumping it before it was towed. Now a couple of weeks later the truck stopped again while my wife was using it and she was left stranded. So we had to get it towed again to the dealership North Olmsted Chrysler Jeep Dodge Ram. It's been over a week and no word from them. On top of that this vehicle I use for my small business and they would not even offer me a loaner until my vehicle was fixed. So now I am loosing money on the business side. All I want is this problem to be made right. I thought this was a honest dealership to deal with but I guess I was wrong about North Olmsted Chrysler Jeep Dodge Ram dealership. J. McCoy More

Mark was very helpful in facilitating test drives and assisting with information and running a few financial scenarios when deciding on my purchase. He also took the time to review the ins and outs of th assisting with information and running a few financial scenarios when deciding on my purchase. He also took the time to review the ins and outs of the vehicle on delivery and kept an open line of communication. Highly recommend working with him. More