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North Hollywood Toyota - Service Center

North Hollywood, CA

4.4
409 Reviews

409 Reviews of North Hollywood Toyota - Service Center

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March 08, 2024

very happy with the service and outcome. Car looked new after body shop repair and service More

by deb.arjun
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
georgina Reyas
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Mar 09, 2024 -

North Hollywood Toyota responded

We have the only Toyota certified body shop in this area and we are very proud of how happy our customers are. Thank you for sharing this online!

March 08, 2024

Very good service and friendly people. Thank you to Paul carrasco, he was helping me with my battery replacement. Thank you. More

by SRMARIODELION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Carrasco
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Mar 09, 2024 -

North Hollywood Toyota responded

We value your business and feedback, thanks for the 5 stars too!

March 07, 2024

While the maintenance on my car was satisfactory dealing with Gus the service representative was not pleasant. Abrupt, dismissive and argumentative are not great qualities for someone dealing with your cust More

by RICHARD.TILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus
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Mar 09, 2024 -

North Hollywood Toyota responded

Thanks Richard!

March 07, 2024

was great - Paul was really lovely and helpful in the service dept. And I so appreciate the ubers! More

by lesliekogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 09, 2024 -

North Hollywood Toyota responded

We never tire of such nice feedback and 5 star ratings -- thank you!

March 07, 2024

Paul has always taken good care of me and I've never had a problem with Toyota's service department. More

by robertkeithwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Carrasco
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Mar 07, 2024 -

North Hollywood Toyota responded

Robert, we are genuinely honored to see your perfect 5 stars and amazing comments about Paul and our team. Thanks so much and we're here to help with whatever you need in the future.

March 06, 2024

The service was very good and fast and reliable. I have been coming to this dealership for 35 years. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rooney
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Mar 07, 2024 -

North Hollywood Toyota responded

Thanks and I will share your positive review with our team right away. North Hollywood Toyota thanks you very much!

March 06, 2024

The service was wonderful, as always. And my service manager, Paul Carrasco, was helpful, kind and caring. I really appreciated his advice on future care for my Toyota. More

by williesoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Carrasco
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Mar 07, 2024 -

North Hollywood Toyota responded

Paul is a great part of our team and we appreciate the positive comments about his service and professionalism. I will share this with him and our team today and look forward to serving you again.

March 06, 2024

Service rep was initially rude. Made feel like I was bothering him by being there. More

by GOMEZHRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ
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Mar 07, 2024 -

North Hollywood Toyota responded

We never want a customer to feel like they were not treated with the most respect and courtesy and we apologize to you. I will review this with our entire team to understand and ensure we do better. Thank you for sharing.

March 05, 2024

Love coming to this dealer the staff is very knowledgeable and their services is excellent. More

by IRIGOYENSILVIA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll, Peter Fernandez
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Mar 06, 2024 -

North Hollywood Toyota responded

Just know that you are very much valued and appreciated at North Hollywood Toyota! Our team is grateful to earn your business and your 5 stars -- thank you from all of us!

March 05, 2024

Now that my warranty is over. You guys made sure of letting me know of an issue I had brought my car in for. When you guys had to pay for it. My car was fine to drive. Now that I More

by EDWARD_VALADEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leon Correll, Peter Fernandez
Report | Print
Mar 06, 2024 -

North Hollywood Toyota responded

We are so sorry to read your feedback and do not want customers to feel like this about warranty work. Please let us know more information and we will try to work out a solution that works for you. Thank you.

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