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North Freeway Hyundai
Spring, TX
1,736 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,736 reviews
January 25, 2024
Had our Santa Fe towed there Dec. 29,2023 today is Jan.25, 2024 and still our car hasnt been fixed, keep telling us they are trouble shooting.The parking brake came on while we were dr 29,2023 today is Jan.25, 2024 and still our car hasnt been fixed, keep telling us they are trouble shooting.The parking brake came on while we were driving the car.Poor communication and very disappointed in service dept More
by Santa Fe owner
Employees Worked With
Service Dept.Mgr.Brandon Burris
November 09, 2023
Excellent! The staff worked very well with me. The financing was great. Based on my experience, I would recommend this dealership. The staff worked very well with me. The financing was great. Based on my experience, I would recommend this dealership. More
by E. Knox
Employees Worked With
Do not remember
October 29, 2023
I dropped off my car for service on May 18th. Today is October 28th and I still do not have my car back. The service manager BRANDON BURRIS tells me every week that it will be ready the following Today is October 28th and I still do not have my car back. The service manager BRANDON BURRIS tells me every week that it will be ready the following week and it never is. He finally gave me the name and phone number of the fixed ops director named TIM SHIPE and we called him but TIM SHIPE does not care enough to return a phone call. I seriously regret taking my car here FIVE MONTHS AGO. At this point I don't know what has happened with my car or if they even still have it. More
by jgs
Employees Worked With
Brandon Burris, Tim Shipe
October 22, 2023
North Freeway Hyundai had exceptional service, gave me straight answers when negotiating the car price, they were very helpful, courteous and responsive, I would give them 10/10 in their overall rating straight answers when negotiating the car price, they were very helpful, courteous and responsive, I would give them 10/10 in their overall rating More
by KD
Employees Worked With
Joseph Elias
October 21, 2023
If I could give 0 stars, I would. Worst service department ever plus, even the service director and owner will NOT return emails, text messages or phone messages. My 2018 Hyundai Sona Worst service department ever plus, even the service director and owner will NOT return emails, text messages or phone messages. My 2018 Hyundai Sonata has KNOWN oil consumption issues which they claim to be resolved, but they are not. I've been stranded on the side of the rode, checked my oil in front of the tow truck driver and it registered NO oil, yet the Brandon Burris lied and told me it was a fuel filter issue and that they only had to add a little oil. Now, again, my car is below low on oil and I still have 500 miles to go before I'm due for an oil change. No one will return my calls! Idiots! More
by Nanopellerin
Employees Worked With
Brandon Burris, Tim Shipe
July 21, 2023
I want to thank the service department for helping me with my recall on my Hyundai Elantra. I had my 16 month old granddaughter with me that was sleeping.I was told a time that I was going to be done and with my recall on my Hyundai Elantra. I had my 16 month old granddaughter with me that was sleeping.I was told a time that I was going to be done and I was thanks for the cashier that helped me with my bags great job will recommend to family and friends More
by lachehanks
Employees Worked With
Everyone was nice and professional
July 12, 2023
If I could give them 0 stars for a rating, that would be perfect as that is what they deserve. I found out 1 of the keys were not programmed ever, it was in the packet with the docs. I travelled from Austin perfect as that is what they deserve. I found out 1 of the keys were not programmed ever, it was in the packet with the docs. I travelled from Austin to Springs, TX to buy from this dealer. So obviously they do not inspect the cars very good for pre-delivery. The Austin dealer charged me $273.88 to program the fob, North Freeway said they would reimburse me, hah! They will not answer or return my calls. So I contacted Hyundai directly to file a complaint. My next step is a billboard or 2 to let consumers know what kind of shady dealership this is. Billboards are a business expense (Schedule C - Advertising) to me so I do not care! More
by lewcain
Employees Worked With
Randy
April 04, 2023
This is my 5th Hyundai and will be my last strictly because of service. 4 out of my 5 Hyundai have been purchased from this family of dealerships but this is my last. I love my car but dealing with t because of service. 4 out of my 5 Hyundai have been purchased from this family of dealerships but this is my last. I love my car but dealing with this service department is brutal. They are always trying to sell me additional services not under warranty that I do not need. I have been trying to get reimbursed for 3 months for a rental car while my 2020 Palisade had the water pump replaced at 45,000 miles and because the work order still states "Pre Invoice" I cannot get reimbursed. The dealership says they cannot change that. Ugh! More
by irritated
Employees Worked With
Mia, Brandon and TIm
November 29, 2022
This is the worst Hyundai dealership in Texas. I made an appointment about the recall on my car when in for the appointment, they have an outside company that does the work this glass company they I made an appointment about the recall on my car when in for the appointment, they have an outside company that does the work this glass company they used are awful they remove the bra tint off of my windshield claiming it was rip liar and they replaced the bra tint and it shorter than before and the side strap on my windshield is coming not done correctly and I contacted Tim by email and I left him a message still waiting for him to contact me please don’t take your car here for the windshield recall More
by Madd xxx xxxx
Employees Worked With
Vanessa and Brandon
