North End Subaru - Service Center

I have been bringing my 2009 Legacy to Northend Subaru from the time of purchase. I now have almost 90,000 miles on it. I knew I was do for a 90,000 mile service and it was going to be a bigger service th from the time of purchase. I now have almost 90,000 miles on it. I knew I was do for a 90,000 mile service and it was going to be a bigger service than normal. When I arrived for my appointment I was greeted by smiling faces and no big mob of people. The service department seemed to be very busy and straight forward. I was given a loaner for the day at no cost which was a great relieve because my ride had to cancel. The Service Manager John along with his partner Rick got me going and on my way quickly. Here is the kicker I received a phone call later on that day with the need to replace the front brake pads and resurface the front rotors. The price seemed a little high at first so I mentioned I would call them back. I quickly call a Sears and another local Garage that does Subaru repairs. I was evry surprised to see that Northend was only $18.00 more . The difference is that I can count on my Subaru still being a Subaru and not some aftermarket half Subaru. I called back to authorize the work and Rick told me to my surprise the car would still be ready today. I was thinking to myself this guy knows what he is doing. I came in later in the day after service had closed and went to pay my bill. I ran into a Sales Manager by the nam,e of Jesse who helped me get my car and pay my will,,which was lower than the orginial quote..Jesse was such a pleasure to talk to that I came back a week later and purchased a New Subaru from him. I kept my old one and will give it to my Daughter in May.. Thanks Guys for making service service again..The only real service department.. More

We had an issue with the remote starter and after talking to J.J. he set up an appointment to remove the starter. Then, while in Litchfield S.C. we had an issue and called J.J. he directed us to Frank and he to J.J. he set up an appointment to remove the starter. Then, while in Litchfield S.C. we had an issue and called J.J. he directed us to Frank and he helped us find a dealer in that area and the issue was resolved in a timely manner. I can't say enough about North End and the staff great to work with and they truly believe the customer comes first. Thanks to all we have dealt with at this dealership. More

We needed some engine work done on our Subaru Outback Wagon. We were treated very very well. We were given a car to use while repairs were being done. We were shown the problems that needed to be fixe Wagon. We were treated very very well. We were given a car to use while repairs were being done. We were shown the problems that needed to be fixed. JJ O'Neal was most kind to me. When the time to trade in happens we will surely give North End Subaru the first option. More

Promptly waited on. Explained an issue I was not aware of that needed action. Service was done very quickly with minimal wait. The facility/waiting area is extremely pleasant and comfortable. The price of that needed action. Service was done very quickly with minimal wait. The facility/waiting area is extremely pleasant and comfortable. The price was fair. They make certain you understand the servicing ... in such words even I (a woman) could understand! More

This is my 2nd Subaru in 11 years. The first one I bought from Ric and now he runs the Service Department. James O'Neal is also a friendly and knowledgeable service guy but I keep going back mostly because o from Ric and now he runs the Service Department. James O'Neal is also a friendly and knowledgeable service guy but I keep going back mostly because of Ric. He really makes you feel that you are a part of that Subaru family. Service is thorough and they keep you informed of upcoming problems and a time frame to deal with them. Unlike some places that will tell you they have to do these 5 things, North End will let you know what should be done but never pressure you into doing them. They will work with you to do the amount of work you want done. I like the coupons and specials they email me regularly, and remind me of service. I have had new cars from 6 different dealers but I think North End is head and shoulders above the rest (at least the ones I have dealt with). More

This was my first visit and with the problem on my Subaru, they took me in immediatly and advised me of the situation in short order. It was a visit that took about 6 hours to fix and would run into t Subaru, they took me in immediatly and advised me of the situation in short order. It was a visit that took about 6 hours to fix and would run into the next day. As a result of that a loaner car was provided so that i could finish my errands. The loaner car was a 2010 model and allowed me to evaluate the new Subaru as we are considering purchasing a new one in the future. I was pleased with the response from the service advisor, John Kessler and will be returning in the future for service on our Subaru and perhaps purchase a new Outback. More

I have always been satisfied with this dealership. They are courteous and usually on time when making repairs or routine service. I have been a satisfied customer for eighteen years. I have purchased thre are courteous and usually on time when making repairs or routine service. I have been a satisfied customer for eighteen years. I have purchased three vehicles from this dealership and would not hesitate to purchase a fourth vehicle. I am always greeted upon arrival and told approximately how long my service will take. I am provided with a loaner car should the service be lengthy. I am always confident that my service will be done correctly. More

From the moment I called to set up an appointment until I picked it up, I experienced nothing but courteousness, professionalism and a feeling of competence from the staff. Their cost was a "second opinion" picked it up, I experienced nothing but courteousness, professionalism and a feeling of competence from the staff. Their cost was a "second opinion" and was a fair amount lower than my "first opinion." The work was rather extensive and I asked if the rest of the car was ok. ( It's a 2000 Legacy wagon )I was told that if they had found anything that needed attention, they would have told me so I could make an "intelligent decision" ( My words ) about what to do with the vehicle. I tune pianos and live 45 minutes from the dealership. One of my piano customers had a Subaru in her yard at the time and I went through the usual conversation about how happy we were with our cars ( This is my 2nd Legacy Wagon ) She made a comment about how her husband preferred to go to North End for service because he trusted their work. I put that in my memory bank and did the same thing when this last situation arose. More

I have been purchasing my cars and having them serviced at North End Subaru for about 25 years. There is a dealer closer to me, but I have always received good service at North End. I can always get my car at North End Subaru for about 25 years. There is a dealer closer to me, but I have always received good service at North End. I can always get my car in for service quickly. The Service Consultant { Rick } always takes the time to explain what my car needs and why. I never feel that I am being pressured or " talked down " to. More

I have been a customer at this dealership for years, and am on my third Subaru....Sales and service have always been stellar experiences. My salesman of choice is Greg Nuorimo...he is very talented...a g am on my third Subaru....Sales and service have always been stellar experiences. My salesman of choice is Greg Nuorimo...he is very talented...a good listener, and convinces you that he can provide a car to suit your needs and desires without pressure. The service team always greets you with a smile and is quick to accommodate your schedule and provide a loaner while work is being done. Marty, the manager, is available and friendly. I'm pleased to be a member of the North End Subaru family! More