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252 Reviews of North End Subaru - Service Center
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June 21, 2015
My service visit Last week I went in for my 90,000 mile service which is a big service I dropped the vehicle off and josh called me later to tell me I needed rear brak Last week I went in for my 90,000 mile service which is a big service I dropped the vehicle off and josh called me later to tell me I needed rear brakes I was worried I dd not have funds to do both josh helped me get them both done by doing part of the service and I rescheduled to get the rest done next week I feel like this dealership really cares about there customers More
by Janis
Helpful June 08, 2015
Service I brought my 2009 Subaru Impreza to North End when the check engine light came on. It was also due for a 60,000 mile checkup and I had also neglecte I brought my 2009 Subaru Impreza to North End when the check engine light came on. It was also due for a 60,000 mile checkup and I had also neglected maintenance for some time. Nobody made me feel bad because of this and the gave me a car to use while they had mine. I asked them not to do anything unless they checked with me as I am retired and on a fixed income and this would be an unexpected expense. True to their word they called me several times to keep me up to date what the situation with the car repairs was. Josh was able to get a huge portion of the bill covered by my extended warranty which saved me a LOT of money and I am not sure if he will understand just how much I appreciated it and how much of a difference it made to me. All the work was done to perfection and all my questions were answered as though they were important although I do think some of them were a little on the dumb side. I was treated with kindness and respect the entire time. My car was washed and vacuumed before it was returned to me and Josh went over everything they had done on the car in a manner in which I totally understood. This is my second Subaru and when and if I need another car it will definitely be a Subaru and it will definitely come from North End and it will definitely be serviced there. Thank You More
by Sydney1940
Employees Worked With
Josh Machado
May 31, 2015
Perfect service deparent Josh Rick and jj are the best advisors north end has every had they where so link when I recently came in they was working well together an my car was Josh Rick and jj are the best advisors north end has every had they where so link when I recently came in they was working well together an my car was fixed in a jiffy More
by Nancy p
May 29, 2015
Josh Is Awesome Without Josh, I would have been lost without his assistance. He handled the job with skill and swift professionalism. Thank you for all your support. Without Josh, I would have been lost without his assistance. He handled the job with skill and swift professionalism. Thank you for all your support. More
by ben staples
Employees Worked With
Josh
May 21, 2015
Terrible Service Experience I took my 2014 Forester here for the 22,000 mile service. The service was supposed to include tire rotation, oil filter change, oil change, "multi-poi I took my 2014 Forester here for the 22,000 mile service. The service was supposed to include tire rotation, oil filter change, oil change, "multi-point" inspection, top fluids, set correct tire pressure, etc.. In the past I've had problems with dealership service so I always mark my tires, and the oil filter to ensure that the service actually gets done. Upon arriving I TOLD the service desk of the problems I've had at another Subaru dealership. The rep (never told me his name) assured me they strive for 100% customer satisfaction and want me to feel confident bringing my vehicle there. Maybe tell the tech too pay some extra attention with this vehicle then? A short time after they take in my vehicle the tech asks to have a word with me. He tells me that he recommends that I replace my engine air filter and cabin air filter and the price was outrageous. I explain I just replaced both 5 months ago at my 15,000 mile service only 5 months earlier. I tell them no thanks, easy and cheap job I can do that myself if they really need replacing so soon. Never once have I had to replace a cabin air filter 5 months / 7,500 miles under normal driving conditions. I get the word that the vehicle is all set. Pay then walk out to the parking lot and immediately check the tires (that I had marked "FR" "BR"; front right, back right ) and sure enough the tires were not rotated despite the fact that I had paid for this service. I go back in and tell the service department that the tires weren't rotated and I know because I had marked them just before coming there and they are all in the exact same position. The adviser calls the tech who worked on my vehicle out and asks if he rotated the tires and the tech claims he did. I then go out and show him where I marked the tires. He seemed baffled so I believe that he thinks he rotated them but it must have been a mistake. They offer to rotate them again and take it back in. While waiting I asked to speak to the service manager who was actually very nice, seemed apologetic and understanding. It gives me an uneasy feeling knowing routine things are being missed and most customers would never even know (nor would if I didn't start marking the parts!) He even gave me a free oil change. We eventually get the tires situation straightened out (it was taken in a 3rd time because I realized the other side got reversed back to the original position). Great. As I'm leaving the service adviser gives me a print out showing the service intervals and maintenance schedule for my vehicle. As I already had known, and as it states on the scheduled printout they gave me it calls for service in intervals of 7,500 miles. Well I get in the vehicle and look at the little sticker they place in the top left windshield that shows when you are due for your next oil change. The sticker as well as the dash maintenance settings are both showing that I should service in 6,000 miles. 1500 miles sooner than I stated. Would never have noticed this if I wasn't already checking everything over. So I go back in again and tell them. Another "mistake" apparently. They reprint a new sticker for me. At this point I'm furious and leave without saying anything. I can't help but think to myself they are running a very careless service here. That's not the end of this. After I arrive home I now feel I have to check EVERYTHING they supposedly touched to make sure things are "right". Let it all cool down in the garage and I measure the tire pressure and one tire is reading at 37.5 while the others are about 34.5! They didn't even set the correct tire pressure! I always keep an eye on my tire pressure and if nothing else had happened this wouldn't even bother me. But yet another thing that isn't right. Who knows what else they didn't check/do... I would never trust this place with my car again! UPDATE: After posting this honest review of my experience here I got a response from the dealership saying they'd like to speak to me personally about the situation and Andrew Turner provided his cell phone number for me to call/text him directly. I text him and tell him I'd be happy to speak to him and he can call me at this number. The following day I receive a call from the General Manager, Marty Babineau. He asks if I have time to discuss. Sure I say and I talk him through my experience and history with bad service with Subaru and explained the reason I left this review. Instead of just simply apologizing Marty then goes on to tell me it's his turn to talk. How they are very highly rated with one of the highest customer satisfaction levels in the country. He then says to me that my review is a contains lies and accuses me of slander!!!! I honestly couldn't believe what I had heard. I told him that I simply wrote a completely honest review based on my experience there and questioned how is this slander? His response is that he went to school for law and therefore has a better understanding of what slander is than me! At this point I go from being calm and courteous to angry after being accused of slander and completely disrespected. Really???? This is how you treat dissatisfied customers? He then goes on to say if I want to take this to the next level he will get his attorney's involved! At this point I tell him I'm done with this conversation. He tells me we are done and that I should never to take my vehicle there again. Real professional! More
by Subbie464
Employees Worked With
Andy Voellings, Marty Babineau
April 30, 2015
Car follow up I can't speak highly enough of North End Subaru. As the time was approaching for the recommended maintanance/check up on my Outback last month my sal I can't speak highly enough of North End Subaru. As the time was approaching for the recommended maintanance/check up on my Outback last month my salesman, Dave Graves, contacted me as a courtesy to let me know I was approaching the time when I should have service done and that I would be receiving an email shortly from the Service Department to schedule the appointment. At that time, he also asked if I had any questions regarding my car or if there was anything related to it that he could assist me with. After all my positive experiences, I will most definitely be a repeat customer of this dealership. I feel very confident that Mr. Graves will always listen to what it is I am looking for in a vehicle and provide me with the exact vechicle whether it be one in stock, or if he has to do some research to find it. This is why I have referred many people there. No pressure, personal touch selling. Thank you North End Subaru and Dave Graves. Help doesn't end once you sign on the dotted line! More
by Satisfied Customer
April 14, 2015
Great service North End Subaru is unlike any service department I have ever used in the past. I was invited in to the shop by the service director Andy to go over m North End Subaru is unlike any service department I have ever used in the past. I was invited in to the shop by the service director Andy to go over my car top to bottom with me. Not only have I never been brought out to actually see the issues with my car but to also have the service director to personally take time out of his day to go over the car I thought was above and beyond! Great service from top to bottom! More
by Blue buggy
Employees Worked With
Frank Capoccia
March 03, 2015
Excellent service My vehicle recently would no start so I called north end Subaru I talked to josh in service he had my vehicle towed to the dealer and gave me a loaner My vehicle recently would no start so I called north end Subaru I talked to josh in service he had my vehicle towed to the dealer and gave me a loaner vehicle while my vehicle was be repaired I was really worried when my car would not start because I had work and with out a car I was in a bad spot but josh saved the day with the loaner vehicle I am truly thankful More
by Billjones
Employees Worked With
Joshua machado
February 22, 2015
Wow I'm impressed I went to north end Subaru last week because my local dealer was booked 2 days out and I reailly needed a oil change I must say I had a much better ex I went to north end Subaru last week because my local dealer was booked 2 days out and I reailly needed a oil change I must say I had a much better experience here than my local dealer the acted in a kind manor I did not feel rushed love kike I usually do I think I will come here from know on More
by Shawn
Employees Worked With
Joshua machado
