North End Motors

I appreciated that nobody jumped all over us the second we arrived, but everyone was friendly once we were inside. I was allowed to take the car out for a test drive more than once, and we were able to neg we arrived, but everyone was friendly once we were inside. I was allowed to take the car out for a test drive more than once, and we were able to negotiate payments longer than I expected. Jason Cabrera was very helpful and friendly, as was the rest of the staff. I felt they truly wanted my business, and that I could have talked to any of them about anything if I needed to. More

[UPDATE] The general manager of the dealership, upon [UPDATE] The general manager of the dealership, upon reading this review, contacted me personally, and very kindly explained that an experience lik [UPDATE] The general manager of the dealership, upon reading this review, contacted me personally, and very kindly explained that an experience like the one I had was a fluke, and offered to personally do research to find a Honda Civic in my price range. I think that this demonstrates his commitment to North End Motors, his commitment to the hard working employees there, and to me as a potential customer. It is for that reason that I'm changing my recommendation for this dealership, and can honestly say that I'm giving them another chance. I'm going to leave my old review down below so you can see what experience led me here. I may update this review as I continue to work w/them. [ORIGINAL REVIEW] I'm currently in the market for a used Honda Civic. I want to find the best model I can for less than $6000. I knew it was a stretch, but I saw a 2005 Honda Civic LX for sale at North End Motors for $7995, and I thought that if I learned more about the car, and received a buying experience commensurate with a large dealership, then I could spring the extra $1-2k for a higher quality car than I was finding at $6k. I test drove the car, had a few friends show up to help me evaluate the car, and took a good look at it (kicked the tires, tested the A/C & heat, etc.). We sat down to talk about price and I laid down a few concerns I had. For one, during the test drive the clutch creaked and stuck horribly, which to me points to an aging clutch. at 108,000 miles, I noted to ask when the clutch had been replaced if at all. In addition, 108k miles is timing belt replacement country for honda civics. I brought both of these concerns up, and they were dismissed as frivolous. "They wouldn't put out an unsafe vehicle, and a worn timing belt has nothing to do w/safety" Fine. Mark (sales) then showed me a point of comparison to show me how awesome $7995 was. he showed me a kbb printout demonstrating the retail value for a 2005 Honda Civic LX in Excellent condition: $9k. It's misleading. The car has 108k miles on it. The timing belt needs replacing (soon). The clutch has a problem they could not explain properly, AND the Carfax report noted that this vehicle had been obtained by the dealer at an auction. In order to protect myself as a consumer, I won't take a salesperson's word for something like this. (no offense to Mark). They have just as much insight into this vehicle as I do at this point, and they're crapping on my worries. I put an offer of $6k (not including taxes & fees) on the table, and it was refused outright. After much more negotiating, they were willing to split the cost of a timing belt replacement with me (and I would have it done myself). I walked away. They came back with an ultimatum because I was on the fence. I offered $6800, but my heart wasn't in it. They came back with $6990, and I thanked them for their time. This is where they surprised me. On the way out of the dealership, Mark comes out and proceeds to trash me. Not only does he throw $6k back at me, but he's openly angry at me for leaving, and is simultaneously trying to sell me on coming back in, and insulting me for wasting his time. It was a miserable move because I was considering coming back if they turned out to be the best deal. Now I'm gone on principle, and would not recommend shopping there. Worst of all, he poo-poo'ed my offer of $6k, saying that he could sell the car wholesale at that price; then comes to me later asking if I'm still interested in $6k? f*ck off, liar. More

I am very pleased with the over all of this dealership and sales person. We came into the dealership, and within one day, found a great car. The sales man helped us out with everything, including, bringi and sales person. We came into the dealership, and within one day, found a great car. The sales man helped us out with everything, including, bringing the car to our mecanic on his day off, that was HUGE, also, he brought the car to Hingham to her house, also, took her to the bank, I could not have asked for better service, i was very impressed, with Steve Page. i drove 7 hours to get there, and we only looked at one car, and we bought it! I will tell my mass friends that if they need a car, to go to North End Motors and ask for Steve Page. He out did himself! A BIG THANK YOU TO HIM. Barbra Byrnes sue Bourque More

I went to this dealership looking for a used car. The salesman who helped me, Steve was extremely helpful and friendly. He did his best to make the car I wanted fit into my price range. After we had made salesman who helped me, Steve was extremely helpful and friendly. He did his best to make the car I wanted fit into my price range. After we had made a deal he took the time to drive the car to my mechanic to have it check out. I was extremely happy with everything at this dealership I would recommend them to anyone and plan on going back to them in the future. More

My family and I went in to N. End Motors with a very, very strict budget. Jason Cabrera greeted us warmly and worked with us on the computer to locate the specific make we wanted (Toyota) within our ver very strict budget. Jason Cabrera greeted us warmly and worked with us on the computer to locate the specific make we wanted (Toyota) within our very tight guidelines. He was attentive, went out of his way to show us the car on another lot, and even came in to work on his day off to deliver the car to us. We had looked online and hadn't found anything we liked, but decided to stop in anyway because N. End was nearby. We had visited larger and smaller dealerships for several days prior, but upon meeting and doing business with Jason (a new hire) over a few days' time, I can say that this was the most positive experience I've had in a long time. Jason went over and above his normal duties to work with us, and we can't recommend him enough. More

Located a vehical on North Ends web site, stopped by on and a very attentive Pedro Silva greeted me from sales building to the car lot, told Pedro about the lincoln on the web site and he took me to it, sh and a very attentive Pedro Silva greeted me from sales building to the car lot, told Pedro about the lincoln on the web site and he took me to it, showed me the all the vehicle had to offer, we whent for a test drive, Pedro followed the service and detail procces like the vehicle was his, can"t ask for anything better, Bought the vehicle, can"t ask for anything more,THANKS PEDRO SILVA for the service, Best Regards John V. More

My experience with North End Motors was very positive. I went there to buy a used car in good condition. Pedro Silva showed me a few cars explaining all the details and answering all my questions. I receive went there to buy a used car in good condition. Pedro Silva showed me a few cars explaining all the details and answering all my questions. I received the car I wanted at the price I wanted. I would recommend NEM to anyone for good customer service, right price and quality of a used car. Thank you Pedro. More

Having searched the inventory online, we went in knowing Having searched the inventory online, we went in knowing exactly which cars we wanted to test drive. Pedro Silva was very nice and polite. He w Having searched the inventory online, we went in knowing exactly which cars we wanted to test drive. Pedro Silva was very nice and polite. He wanted to sell us a car and was able to reduce the price a bit, he followed up with us after our visit, but he was not at all pushy. The car sold itself. They were also patient and held the car for us a few days while we waited for an insurance settlement check. We refered some friends to Pedro. They say they got a great car for a great price and a reasonable amount for their trade in - then Pedro sent us $100 for the referral. More

Steve Page was so helpful & very informetive about the Steve Page was so helpful & very informetive about the cars/suvs that he was showing me. I would recomend him & the dealer ship to other people. Ste Steve Page was so helpful & very informetive about the cars/suvs that he was showing me. I would recomend him & the dealer ship to other people. Steve showed me the hondad civic that i bought & was veryinformitive about the car. Steve made me fell very comferterble about getting the car & not presured @ all. More