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North End Motors

Canton, MA

Overview
Employees
Reviews
Vehicles
4.9
3,591 Reviews
North End Motors is an independent automotive dealership that specializes in pre-owned vehicles. We are a member of the Better Business Bureau and have been in business for 34 years proudly serving the automotive needs of the South Shore communities and beyond. We built our business one customer at a time and take pride in the service we provide and the vehicles we sell. Our main goal is to keep our customers happy. Our experienced sales staff is committed to customer satisfaction. And not only can we match you with the car of your dreams, we can service it as well. Our flagship Canton store features a full-service Automotive Service Department staffed by certified mechanics.
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390 Turnpike St

Canton, MA

02021

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Showing 3,591 reviews

January 12, 2025

For those who are a person of few words just ask for “Mike”! He will make this an experience to remember. More

by sscrawford17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talha Khawar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javar Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2025

WARNING! !!! DO NOT BUY A CAR FROM THEM!!! The sales dept is awesome, the service dept honoring their warranty is a disaster. Theyre rude, have no problem w More

by dygallaga
Recommend Dealer
No
Employees Worked With
Patrick Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

North End Motors responded

Hello Dylan, thank you for reaching out with your concerns. I do apologize if your conversations deteriorated to less than professional with the service team. I know you picked up your vehicle on 12/7 and on 12/11 you called that your battery had died so we paid to have it towed in and replaced the battery at no cost as it should be. You brought it back on 12/26 with the concern of the fan clutch. We replaced that at no cost also as it should be. On 1/9 you brought it back with concerns about the air suspension because you showed us a picture of the rear end being low. We inspected the individual air bags for any air escaping, the compressor for any leaks or faults and all lines with no problem detected. We kept the vehicle to let it sit to see if the suspension would lower which it did not. Your vehicle comes equipped with a "Suspension Warning" light to inform you of a suspension related malfunction. This light was not on and a search into the vehicles computers shows no history of this light coming on. I know you expressed your displeasure to the service team but without a problem presenting itself there is not anything to point to something is malfunctioning an warranting service. Again all services were done at no expense to you as it should be. I know you were very frustrated that we would not remove the stock air suspension and change it to standard shock absorbers but we wouldn't modify factory equipment when we can not find any faults in the current stock suspension. Our last conversation you explained to me that you are a Search Engine Optimization Engineer and know how to leverage it in your favor in this situation but it doesn't have to come to this, like we said if a problem does arise we would still stand behind it and address it. We never want to see a relationship sour in this way and in that I am truly sorry.

Jan 29, 2025 -

dygallaga responded

My battery never died, I brought it in the first time because the clutch fan was broken. The mechanic assured me the only problem was the battery, and it would fix the motor sounding like a jet engine, which was obviously nonsense. I let that slide even though I was insulted. I then had to come in again to fix the clutch fan. Took the day off of work after christmas, was told to come in at 730A or earlier. Your mechanic didnt show up until 8am, and didnt even have the clutch fan in the shop. He had to order it which took an hour and a half to get the part there. Completely unprofessional. Then, after a 2 hour road trip I get home and the back suspension is bottomed out. Your mechanic accused me of lying about that, and you all kept telling me it happened over night, and Nissan designed their air suspensions to leak air over night. Insulting nonsense. Your entire team refused to listen to what I was telling them, and were really rude. Also, I wasnt frustrated you wouldnt replace the stock suspension, I was frustrated that I dont have a working suspension. I brought it up once as a way to save time if I kept having to bring my truck back in to the shop looking for a problem in the suspension. Then you all thought i was trying to work the system or something. so weird and defensive.

January 06, 2025

Vey good customer service Javar is very polite and make us fell as home. The finance person as very good too. Tks More

by Rachede321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Kynett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javar Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance person
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December 30, 2024

Mike was very helpful and friendly he made me feel very comfortable as I’m a woman not knowing to much about cars.He took the time to explain everything to me More

by dbailey0438
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 27, 2024

North End Motors has Transparency and Great Reputation. Mike was Helpful and very Knowledgeable. No pressure and a friendly atmosphere. Well maintained vehicles and a personalized car buying experience. Th More

by melvinscott139
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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December 21, 2024

Good members staff, Mike is always patient and help you get the best choice for you and your future More

by Roodjerry Fortune
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2024

Mike provided a friendly atmosphere and very professional. I was impressed with the large inventory and competitive pricing. Mike treated me fairly and was very efficient and effective. More

by Michaelejones50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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December 21, 2024

Mike treated us fairly and No Pressure. Mike was very patient, helpful and Professional. North End Motors has a Great Reputation and Well Maintained Vehicles. Mike was honest and transparen More

by naomiepanzero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Mario
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December 21, 2024

Mike was very patient and an ease to work with. North End Motors has Quality inventory and flexible financing. Thank you Mike we’ll be back to purchase anither car More

by davidsonprevilon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2024

Mike was excellent helpful and efficient. I liked him and I think Mike is very good Customer Service Representative. I would recommend him and North End Motors. More

by Lovejoyjpg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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