North Country Ford Lincoln - Service Center

Brake and electrical concern service was fast and Efficient. The diagnosis was done quickly and correctly no more issues. I would recommend Luther to any of my friends or fami service was fast and Efficient. The diagnosis was done quickly and correctly no more issues. I would recommend Luther to any of my friends or family. More

oil change and recall the service was fast and employees were so very nice and polite. they told me it would take about an hour and half ended up taking only 45 minutes. v the service was fast and employees were so very nice and polite. they told me it would take about an hour and half ended up taking only 45 minutes. very pleased. More

Maintence work They did a great job in general maintenance of my truck this week. The text experience worked very well for me as I am on the phone a lot and texting They did a great job in general maintenance of my truck this week. The text experience worked very well for me as I am on the phone a lot and texting is much effective More

Where are my keys? Everything was done as expected, performing my oil change and fixing the door handle. What was mildly irritating was being called, texted, and emaile Everything was done as expected, performing my oil change and fixing the door handle. What was mildly irritating was being called, texted, and emailed that everything was completed, and then showing up and waiting 15 minutes to locate the keys to the car. They were not with the paperwork. Other than that, everyone did a great job! More

Efficient Oil Change Service Very friendly and efficient oil change and tire rotation service. Ryan was a great advisor to work with, and my service was completed in a timely fash Very friendly and efficient oil change and tire rotation service. Ryan was a great advisor to work with, and my service was completed in a timely fashion. More

Oil change Staff was very friendly and efficient. Ryan was very personable. I got there a little early and they were finished early. Very pleasant experience Staff was very friendly and efficient. Ryan was very personable. I got there a little early and they were finished early. Very pleasant experience Loved the car wash More

The best of the best Will only take my truck here for service, no one else compares!! Just bought a new truck as well and the sales team is the best! Scott made buying the Will only take my truck here for service, no one else compares!! Just bought a new truck as well and the sales team is the best! Scott made buying the new truck fun. More

Seamless My experience was excellent! From the service agents to the sales staff that I had good conversation with while waiting, everyone was great!!! Thanks My experience was excellent! From the service agents to the sales staff that I had good conversation with while waiting, everyone was great!!! Thanks NCF! More

Great service, thoughtful, easy to work with. Drop my Escape off for a service recall. The total repair took longer than expected so I was given a loaner car. The service department found another Drop my Escape off for a service recall. The total repair took longer than expected so I was given a loaner car. The service department found another problem that I wanted fixed which took another day. I was allowed to keep the loaner at no charge. Communication from the dealership wasn’t excellent and the vehicle was done on time. More

Very Poor Communication It took about 2 weeks to complete service on vehicle. Service provider Brent Johnson is a very poor communicator. In at least two cases, it took sever It took about 2 weeks to complete service on vehicle. Service provider Brent Johnson is a very poor communicator. In at least two cases, it took several attempts to get a straight answer to simple questions. It got a little better after my call to service manager. Customers are usually very understanding if there are delays due to part availability or other circumstances outside the dealers control; however, when they are not given direct communication and led to believe or promised the car will be fixed sooner, it is extremely irritating. In addition, there were 2 separate issues that needed to be fixed (Transmission and battery not charging). I asked several times that the battery issue be fixed in parallel with waiting for parts on the transmission. The wasn't done. As a result, the car needed to be in shop longer, because the battery also needed a part ordered. More