North Country Ford Lincoln - Service Center

Timely manner, provided a loaner. Problem was fixed in a timely manner and a loaner was provided. Kept me up to speed on the issue and when things changed. I would recommend. Problem was fixed in a timely manner and a loaner was provided. Kept me up to speed on the issue and when things changed. I would recommend. More

Exceeded my expectations! I went in for “the works” package and a possible coolant leak. I was greeted very warmly by Jack and another gentlemen at the quick lane counter who t I went in for “the works” package and a possible coolant leak. I was greeted very warmly by Jack and another gentlemen at the quick lane counter who took my car back immediately. After inspecting my vehicle, he also noticed corrosion on my battery, so he had someone replace it for free. Jack was very professional and personable throughout the entire experience, and I would recommend him to anyone that gets their vehicle serviced at NorthCountry. More

Edge 45k service Dropped off vehicle for oil change and 45k maintenance. All interaction with the Quick Lane representative and shuttle driver was awesome. I really Dropped off vehicle for oil change and 45k maintenance. All interaction with the Quick Lane representative and shuttle driver was awesome. I really like the new text messaging for stays on service. More

It was a great experience thanks for the loaner car The service was great the follow-up was was great giving me a free loaner car really helped out a lot I like the fact that the tech called me and talk The service was great the follow-up was was great giving me a free loaner car really helped out a lot I like the fact that the tech called me and talk to me personally about the problem it seem to cut out the middleman and reduce the amount of confusion and what was wrong versus what I was saying let's Communication Breakdown More

More communication needed Work is great but I asked many q’s upon arrival and everything was very vague. Please walk people through expectations more on the front vs. grabbing Work is great but I asked many q’s upon arrival and everything was very vague. Please walk people through expectations more on the front vs. grabbing keys and saying we’ll call you. I had a few recalls that were almost not covered without holding my ground. As well, service contract was not in the system and had to figure it out myself on how to get that info uploaded into the system to get the issue fixed. Just all could have been much better with better upfront communication. Great work as mentioned prior. End of the day, all is good but it should not have been that difficult from a sophisticated service shop. More

After three times there they still have not fixed my problem I am having problems with my AM radio not showing the RDS or the PTY I have now been there 3 times and they have yet been able to fix it.. if it is no I am having problems with my AM radio not showing the RDS or the PTY I have now been there 3 times and they have yet been able to fix it.. if it is not fixed soon you will replace my entire system I know they are trying but I am getting frustrated because they have no idea on how to fix it. They keep checking with ford technical support. More

Happy with the service They took very good care of me. I had a break job & read deal replaced. I got a quote prior to serve & they charged me less. They took very good care of me. I had a break job & read deal replaced. I got a quote prior to serve & they charged me less. More

Through and friendly Service was great except we couldn’t find the issue with the squeak I have been having intermittently. It wasn’t for lack of trying though. They gave Service was great except we couldn’t find the issue with the squeak I have been having intermittently. It wasn’t for lack of trying though. They gave me a rental car and took an extra day just to try and duplicate what I have been experiencing. Overall everyone was extremely nice and through. More

Excellent customer service ! Customer service starts as soon as you drive your car into the service bay , smiling faces and warm greetings make you feel very comfortable. The Customer service starts as soon as you drive your car into the service bay , smiling faces and warm greetings make you feel very comfortable. The service advisor Jack takes the time to listen to your needs and make sure you are satisfied . More

Oil change/replace weather strip Service staff took care us as soon as we arrived, provided a vehicle for us to drive, & finished the work at the time they said they would. All very Service staff took care us as soon as we arrived, provided a vehicle for us to drive, & finished the work at the time they said they would. All very friendly & accommodating. More