North Country Ford Lincoln - Service Center

I've serviced my car since I bought it at luther 4 years ago. They take excellent care of my car and make sure it runs like new. Terry years ago. They take excellent care of my car and make sure it runs like new. Terry More

Replaceing tires should not be a 3 hour ordeal only to end with takeing a loaner home until the 4-Runner was ready! Seems that one of the tire pressure sensors was damaged during the tire removal. A new s end with takeing a loaner home until the 4-Runner was ready! Seems that one of the tire pressure sensors was damaged during the tire removal. A new sensor was obtained from a Toyota dealer. After installing the new sensor it was learned that the sensor/car had to be reprogrammed which could only be done at the Toyota dealer. So the car had to be droped off at the Toyota dealer until they could get to it. I was given the option of using a loaner until the 4-Runner was ready which ended up being at 4:30, 8 hours after arriving at my appointment time. More

We came in for service on Mercury Mountineer. Also, to look at used or new trucks. Met up with Wally in new truck sales and purchased a 2013 Ford Truck. Very pleased with the no pressure sale and the trea look at used or new trucks. Met up with Wally in new truck sales and purchased a 2013 Ford Truck. Very pleased with the no pressure sale and the treatment we received from all of the staff we met and dealt with. Would recommend North Country to any one looking for a vehicle or service. More

We had (2) trucks in for repair at your location in Coon Rapids. 2007 Ford F150,(we bought from you)brought it in for low rumbling sound when driving truck at 50 miles an hour and up. Was to Rapids. 2007 Ford F150,(we bought from you)brought it in for low rumbling sound when driving truck at 50 miles an hour and up. Was told it was the front wheel bearings, which they replaced under our warranty program. I also had them change the oil. I have changed the oil in that truck several times and have never had to pay for oil seal $6.00 or even had to replace one. Confused on what is that and why I never had to put one in before? The truck is NOT REPAIRED> still makes the same noise and I am concern about drive ability since this is my wife truck. So we paid the bill and left. Today I get a call from Denny asking me if we paid the bill and how we paid for it. Are you kidding me? 1999 F250 brought in for the same problem but louder. Surprisingly I was told it was the hanger bearing and that the drive shaft had to be rebalanced. Seeing you didn’t fix the problem when my wife’s 2007 truck I was concerned that the diagnostic your people did was not right. I took the truck to another shop and had them replace the hanger bearing and send the drive shaft out. Drive shaft came back ok and they replace the hanger bearing as told by your company it needed. That didn’t fix the problem. When I spoke with Denny today I explained to him what I just am writing to you about right now. He said bring it in and you will do a diagnostic on your trucks to find the problem. AGAIN> are you kidding? I can’t as a customer keeps paying for thing that might be the problem be it our 2007 or our 1999 You’re the professional at least that is, as customer we are to believe. So here I sit with (2) trucks not in good working condition, both been to you for repair, both were miss diagnosed and both still have the same problem The one thing I will say is that Tom took care of the diagnostic charge on the 1999. Keep in mind I had the 1999 in your shop for the same problem several years ago just not as loud and after 2 weeks they gave the truck back to me again not fixed and said ”We have done everything we can I guess you’ll have to drive it until it breaks and then we’ll know what was wrong”! At that time your company was in contact with ford and they were suppose to send a tech out but never did. More

Dennis and Derek were great to work with! Very friendly, professional staff. Dennis kept me updated on my vehicle and described the service in detail. The service was finished earlier than expected! professional staff. Dennis kept me updated on my vehicle and described the service in detail. The service was finished earlier than expected! More

Because I just got the car back today, I cannot respond to the quality of work question; sorry. I have used this dealer for more than 10 years and have always been very satisfied. This time, I felt a bi to the quality of work question; sorry. I have used this dealer for more than 10 years and have always been very satisfied. This time, I felt a bit distressed because the problems I was having with the car were not going to make the car in any way unsafe for a while, and yet I felt forced to have the work done now. This was problematic because of what I consider to be the significant cost (initially 1600, then 3200, and finally 2800 dollars). In retrospect, because I have found your service to be trustworthy in the past, and frankly because the actual person working on the car was a former high school student of mine and so I believed he would not give the work anything but his best effort, I am glad I had it done. I was also very grateful to Denny (my service coordinator?) for finding me an after-market part to use, not only reducing the final cost but also providing a quicker turn-around time. And the use a loaner was also an important part for me as I have an elderly mother for whom I am the primary caretaker and could not be without transportation. In the "end", I am glad to have the work done and at your shop. I will be back. Thank you for asking. More

From the moment I arrived at the dealership to have a brake controller installed on my 2012 Ford Explorer these guys were terrific. Special thanks to "Denny" who surpassed the typical great service I alw brake controller installed on my 2012 Ford Explorer these guys were terrific. Special thanks to "Denny" who surpassed the typical great service I always get from North Country Ford. He is a terrific new hire for them. They were friendly and took the time to explain the new controller to me. I special ordered this Explorer from North Country Ford in 2011 and I highly recommend them to anyone looking for a new vehicle or for service on thier current vehicle. I couldn't be happier! More

Dave Christopher was extremely knowledgeable in that he was able to correct the transmission software issue. I really appreciate skilled employees such as Dave! Thanks, Steve Kokosh was able to correct the transmission software issue. I really appreciate skilled employees such as Dave! Thanks, Steve Kokosh More

Service was good and done in a timely manner. Employees Service was good and done in a timely manner. Employees were friendly and explained everything that was going to be done. Asked if I had any quest Service was good and done in a timely manner. Employees were friendly and explained everything that was going to be done. Asked if I had any questions. More

After brining my car in for the 2nd time for the same reason it still isn't fixed the same day I got it back it acted up I've paid enough money into this and they still can't correct the problem I've bee reason it still isn't fixed the same day I got it back it acted up I've paid enough money into this and they still can't correct the problem I've been out a car for a total of 19 days not because of them working on it More