North Country Ford Lincoln - Service Center

I bought my car from North Country Ford in 2010 and have gone back to the dealer exclusively for oil changes since then - generally they have some pretty good specials, and normally my experience is pretty gone back to the dealer exclusively for oil changes since then - generally they have some pretty good specials, and normally my experience is pretty good as well. This last time I scheduled an appointment and showed up on time, and was told my oil change would take around an hour. It took an hour and 45 minutes. Also, when the employee reviewed my car inspection with me, she informed me that my rear brakes were in the "red" on their green-yellow-red scale, and would need to be replaced soon. This is fine, except on my prior visit no one had told me my rear brakes were in the yellow, which I assume they must have been to be in the red now. Also, on the inspection sheet they gave me, everything had been marked in the green. To her credit, the employee did express concern that no one had said anything to me about this on my prior visit and apologized. Also, I thought the quote I received on what it would take to replace my rear brakes was pretty high, based on other quotes I've received. I don't think I'll be going to North Country Ford to get my brakes done, and I'll look elsewhere for oil changes due to how long it took for this most recent one - especially considering I made an appointment. More

First, Mark DeMars in sales and Brent Johnson in service are great. In general the Lincoln and Mercury products we purchased new here are good vehicles. HOWEVER, this week our CVT (continuously variable t are great. In general the Lincoln and Mercury products we purchased new here are good vehicles. HOWEVER, this week our CVT (continuously variable transmission) in our Mercury failed at 107,000 miles. Things happen, but a $6,000 transmission replacement is ridiculous. This is FoMoCo's fault, not the dealership. My reason for rating them as I did is I asked to meet with management to put together a package resolution and upgrade to a newer model. After two days of no returned call I moved my car to another repair facility to do the exact repair, with the same replacement transmission, for 8% less. I will go back to Luther Ford, and would recommend Mark DeMars, but I would caution others to moderate their expectations on management's responsiveness and the cost of service. More

Dropped my truck off for a oil change & tire rotation and a good cleaning! They did a Awesome job, my truck looked brand new! I loved it..... thanks guys! and a good cleaning! They did a Awesome job, my truck looked brand new! I loved it..... thanks guys! More

I brought my Mercury Milan in to have a whine in one of the wheels checked. Dave actually figured out the problem in about 10 seconds. Cuffed tire. He had the bearings checked in that wheel (no problems the wheels checked. Dave actually figured out the problem in about 10 seconds. Cuffed tire. He had the bearings checked in that wheel (no problems found) and suggested the tires be rotated to prolong their life. Dave struck me as a friendly knowledgable person. More

The staff was great. They made an extended effort to assure my satisfaction. I was in for recall service on my C-max and was very happy to see some of the fixes and additions to the display and GPS, su assure my satisfaction. I was in for recall service on my C-max and was very happy to see some of the fixes and additions to the display and GPS, such as the outdoor thermometer. More

Had problems over the winter months with tire pressure dropping (4 times) and because I knew I was going to be traveling with the car and not planning to replace the tires until fall, I asked Kelly Casper dropping (4 times) and because I knew I was going to be traveling with the car and not planning to replace the tires until fall, I asked Kelly Casper if the tires could be checked to make sure I would be okay until fall to replace them(my vehicle is 5 years old). Also thought I should have my oil changed since I was nearing the mileage time for a check up. Kelly was very helpful, also checked out prices for new tires and also said she would watch for possible upcoming tire sales. She's a gem so hang on to her. . . .she's the one I will continue doing business with!! Mary Christopherson More

First time here for service. Very nice dealership. Great, no pressure atmosphere. Everyone smiled and said hello. I have found a place to bring my cars and trucks that I feel welcome and my business is appre no pressure atmosphere. Everyone smiled and said hello. I have found a place to bring my cars and trucks that I feel welcome and my business is appreciated. Thank you Denny Holm for your great service. More

Dave took care of all issues I had. Was prompt and attentive to detail. Will use for all my future service work. Very happy with my visit. attentive to detail. Will use for all my future service work. Very happy with my visit. More

I was not pleased with being informed on what was being done to my vehicle. I needed to call to get information instead of the advisor contacting me. done to my vehicle. I needed to call to get information instead of the advisor contacting me. More

I just moved to the Minneapolis area from Florida and was looking for a dealership that I could count on to provide good, quality service on my 2003 F150 Supercrew. I conducted an online review of the 4 dea looking for a dealership that I could count on to provide good, quality service on my 2003 F150 Supercrew. I conducted an online review of the 4 dealerships that were the closest to me and looked through previous customer comments. The comments made regarding North County Ford were by far the most positive reviews I saw online. As such, I went to their web site and sent them an email inquiring about their service hours, vehicle drop off, and shuttle services. Within minutes I received a call from one of their service advisors welcoming to the area and asking if I'd like to make an appointment which I did for the very next day. I arrived at the dealership at 7:30 a.m. as scheduled and the service advisor Kelly was there waiting on me and immediately got me checked in, listened to what I wanted done, and made arrangements for the shuttle driver Jim to drop me off at work. A few hours later I received a call from Kelly informing me that the service I requested (oil change and new fuel filter) had been completed. I stopped by over my lunch break and the vehicle had been washed and was ready for me to pick it up. I then described an intermittent issue I had noticed with the truck unrelated to the service that was just completed and Kelly arranged for one of the mechanics to do a ride along with me so I could demonstrate the issue I was having trouble describing. The mechanic, (don't remember his name but was a young man and a veteran) was very polite and professional and listened to what I was telling him, asked questions to make sure he understood the issue, and then made recommendations regarding what needed to be done to fix the issue. As such, I chose the dealership based on the positive reviews I read, but will now return to this dealership due to the professional, timely, friendly, and thorough service I received today. More