North Country Ford Lincoln - Service Center

keypad failure Brought 2012 Edge in for a door key pad that fell out. They took photos. Ordered new part. Made an appointment to bring it back and covered it under W Brought 2012 Edge in for a door key pad that fell out. They took photos. Ordered new part. Made an appointment to bring it back and covered it under Warranty. Service took 20 minutes and they washed it. Thanks Dave for your friendly service. More

North Country Ford employees are all great! We bought our 2010 Ford Escape last fall. We worked with Scott Smith and he was great! We bought he extended warrantee on our used Ford. The check We bought our 2010 Ford Escape last fall. We worked with Scott Smith and he was great! We bought he extended warrantee on our used Ford. The check engine light came on last weekend so be brought the truck in. Everything was a breeze - from the scheduling, drop-off, and pick up. Everything the truck needed was covered under our warranty including the rental car we got to use while our vehicle was being repaired. I received several communications during the repair. Thanks North Country Ford More

Service problem with our Ford Fusion Hybrid We had a breakdown where the car would not run properly. We had it towed in and Tim Rabel was our service consultant. He was very prompt in telling We had a breakdown where the car would not run properly. We had it towed in and Tim Rabel was our service consultant. He was very prompt in telling us it would take additional time to diagnoses and that we would have a comparable loaner while the situation was being evaluated. He kept us inform as to the ongoing analysis and the need to have Ford factory engineers assist with the problem. It took 5 days and the issue was resolved and explained to us in clear layperson terms. We had the use of the loaner and our extended ford warranty covered all of the cost. As the only problem we have had with the car in 70,000 miles it was re-assuring that if we have an issue it will be taken seriously and resolve. We love our Fusion hybrid. It is a gem More

service review The staff and service was very social and welcoming and the work was done in a timely manner.Nice waiting area with with free wifi. The staff and service was very social and welcoming and the work was done in a timely manner.Nice waiting area with with free wifi. More

Extremely Satisfied I set my appt on line for "Works" service. I was recieved and checked in on time. It was completed in 1 Hour. Great Job! I set my appt on line for "Works" service. I was recieved and checked in on time. It was completed in 1 Hour. Great Job! More

Awesome Service We had an issue with our 2012 Edge. We came in thinking that the cost was going to be high even with our extended warranty. Dave informed us that the We had an issue with our 2012 Edge. We came in thinking that the cost was going to be high even with our extended warranty. Dave informed us that the issue we were having was noticed by Ford and the cost would be free. They promptly ordered the part and got us in as soon as possible to get it installed. We were told that the installation was a two hour job. It was done in one hour and the issue was resolved. The car was washed and ready to go. North Country Ford has exceptional customer service and when I am ready to buy by next Ford, I will be back. More

Heard noises coming from the rear They found the problem ASAP..... Got a loaner vehicle, got my truck back when Dave said he would have it done. Good service! Great time! They found the problem ASAP..... Got a loaner vehicle, got my truck back when Dave said he would have it done. Good service! Great time! More

Brought my Ranger in for oil change and tire rotation (works special) and even though Quick Lane was busy, the work was done quicker than what was estimated, which was appreciated. (works special) and even though Quick Lane was busy, the work was done quicker than what was estimated, which was appreciated. More

Oil Change and Tire Rotation My oil change and tire rotation was performed while I waited. When I arrived they said it would be one hour from the time of my scheduled appointment My oil change and tire rotation was performed while I waited. When I arrived they said it would be one hour from the time of my scheduled appointment. My vehicle was ready right on time and I even got a car wash which was really needed. More

I take both of my vehicles (a 2010 Mercury Milan and a 2001 Ford Explorer) to North Country Ford Lincoln for ALL the scheduled maintenance and repair work they require. I am consistently impressed with t 2001 Ford Explorer) to North Country Ford Lincoln for ALL the scheduled maintenance and repair work they require. I am consistently impressed with the professionalism of the ENTIRE staff at North Country. The Service Advisors are outstanding, the Service Technicians do excellent work, and the cost of the service performed has always seemed reasonable. I have been driving for nearly forty years, I have owned about dozen vehicles, and I place a very high value on a Service Department that I can really trust and count on. The Service Department personnel at North Country Ford Lincoln are the best I have ever worked with. More