North Country Ford Lincoln - Service Center

I'm not sure what it is besides pure upselling when you take a vehicle in for an oil change and tire rotation but I've had it with that "experience". The cost was $148 for an oil change and rotation. When take a vehicle in for an oil change and tire rotation but I've had it with that "experience". The cost was $148 for an oil change and rotation. When I got the quote I mentioned that I bought the tires there which comes with free rotation. He said he'd reduce the price for that. Being they have that information in the computer I wondered if he would have charged me if I hadn't mentioned it. I go to the waiting area and soon he comes out and points out that my lug nuts had swollen and I should change them out..$119. I had never heard of this before nor had the other 2 gentlemen sitting with me. I asked what if I don't. He said they continue to swell and then it would be $300 to remove them. I'm 72 and used to do my car care before computers were installed. Never have I heard of swollen lug nuts (Ford parts by the way) and I didn't think to ask afterwards if all 24 were swollen or just that one. I feel I was taken to the cleaners on it. He also wanted to know if I wanted the 100K service done early for $785. I have under 92K miles on my vehicles. I declined -it's the week before Christmas and he wants me to pay almost $1000 dollars when I came in for an oil change. Last time I go to Luthers North Country. I was given the name of another service from a guy after a Luther dealership couldn't remove an oil filter and wanted to sell an oil filter housing. That's a new one on me too after 35 years of doing my own oil changes. No more lug nut money from me Luther. More

during the purchase the first oil change is on us - sometimes those words get forgotten: Yesterday a $106.36 charge was reduced to 0, have a great day - got to like it. I waited, oil and service wa sometimes those words get forgotten: Yesterday a $106.36 charge was reduced to 0, have a great day - got to like it. I waited, oil and service was prompt. The only issue I encountered was Jeff Jones (inventory manager) refused to make breakfast, but did ask if I wanted to order another one More

Had a key fob break for my 2015 Explorer. We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there w We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there who could program it and to come back on Monday. We came back on Monday and were told the had staffing issues and couldn't service us. Scheduled an appointment for Tuesday. Only did they tell me then that we had to pay another $150.00 to get the key programmed! At no point in time prior to this did anyone tell us there was an additional fee for programming! Poor customer service to say the least! I went home and called Fratillonie's hardware store only to find out they would have sold us the key AND programmed it for $170.00! I've got a call into the service manager, but of course he hasn't returned my call. They really should have told us about this bogus "programming fee" long before I was waiting at the counter to leave with my vehicle! More

Had my brakes replaced, and now they don't work and make a lot of noise. Was scheduled for the service department, but after making me wait for almost 20 minutes he refused to look at it and sent me back t a lot of noise. Was scheduled for the service department, but after making me wait for almost 20 minutes he refused to look at it and sent me back to the quick lane. They said there was nothing wrong, maybe try service back in three weeks. In the meantime, I cannot drive the car for safety reasons and am missing important healthcare appointments. VERY, VERY disappointed. Looking at buying another vehicle in the next year, will NOT buy it here. More

I would recommend for sales, two Maverick purchases went fine, now I have a "deep sleep" issue. Mfg rep has been emailing me, so I stopped by to chat, -service manager did not take time to speak to me, so fine, now I have a "deep sleep" issue. Mfg rep has been emailing me, so I stopped by to chat, -service manager did not take time to speak to me, so I left -issue still unresolved More

Worst service. Brought truck in for recall. Scheduled 3 weeks out and was told it could take 2 days so I would have to leave me truck with them. After 2 days I c Brought truck in for recall. Scheduled 3 weeks out and was told it could take 2 days so I would have to leave me truck with them. After 2 days I call and truck still hadn't even been looked at. Their text line is absolute garbage as no one ever responded to my text looking for status update. So had to call in and hold time was long. More

terrible service department they will not answer the phone ever and overprice everything and are will put you on hold everytime for hours phone ever and overprice everything and are will put you on hold everytime for hours More

Made an appointment for service three weeks in advance based on openings. Ten days later they still had not even looked at it. Then was told they ordered parts. Lost another week. On the day they said it based on openings. Ten days later they still had not even looked at it. Then was told they ordered parts. Lost another week. On the day they said it was ready I was told the FCIM was obsolete and not available, which was the main reason I brought it in. The whole time it was poor communication, poor management, and poor service. Had to wait for a wash because the car looked it went through a swamp. They did some brake work but when I got home noticed the brake lights stuck on. Called and emailed but no response. I wouldn't take a go-cart to this dealership for service More

Terrible service. No communication. Dropped off my truck for service on a scheduled date. They told me they'd have a loaner car, but they didn't the day I showed up. 5 No communication. Dropped off my truck for service on a scheduled date. They told me they'd have a loaner car, but they didn't the day I showed up. 5 days later I call numerous times and voicemails and received nothing back. Went to the dealership to see my truck sitting in the back lot and come to find out they haven't even touched it yet 6 days later. I went to the service department and asked for my truck to take it somewhere else instead of sitting doing nothing. I can't go that long without a vehicle. Last time I go there. If I could give 0 stars I would. More

Bought a used 2016 f150. i noticed several issues with vehicle. Drive line vibration, door lock,windshield, steering alinement,tailgate handle.they took care of every problem i noticed several issues with vehicle. Drive line vibration, door lock,windshield, steering alinement,tailgate handle.they took care of every problem.also gave me a rental car. Great dealership.i been with for over thirty years.great place to buy new or used. Also fantastic service department More