North Country Ford Lincoln

Sales man indicated service that was not provided. We required out of state registration, which Bob indicated the dealer could handle but when I picked up the vehicle we were told we would need to handle required out of state registration, which Bob indicated the dealer could handle but when I picked up the vehicle we were told we would need to handle this ourselves. It appears that the dealership could have made a simple phone call prior to the date we picked up the vehicle and handled the sales tax, title and registration and had it included on the bill of sale similar to MN. More

They are so friendly when you come in there. They are ready to come to your vehicle as soon as you enter the garage. They have popcorn in a popcorn maker and also coffee in the side hallway. They also ha ready to come to your vehicle as soon as you enter the garage. They have popcorn in a popcorn maker and also coffee in the side hallway. They also have a big screen tv to watch tv. It is just a great experience to go there and see all the helpful employees. More

I commented to my wife that I think that car dealers are finally "getting it" after my experience at North Country. As a lifelong salesman, I hate the gimmicks and high pressure sales to which customers ar finally "getting it" after my experience at North Country. As a lifelong salesman, I hate the gimmicks and high pressure sales to which customers are usually subjected at car dealerships, but I witnessed none of that. Everyone was courteous, respectful of my decision-making process, and eager to make sure that I got exactly what I wanted. It was a very pleasant experience -- professional and well-done! More

Excellent service! We purchased our Escape in June, 2009. We just walked in one day, not knowing anyone at your dealership. Tim Angell met us and we explained our situation. We had two vehicles and 2009. We just walked in one day, not knowing anyone at your dealership. Tim Angell met us and we explained our situation. We had two vehicles and were intending to go down to one. Our Town & Country minivan was a cream-puff and, in order to go ahead with the purchase of the Escape, we had to sell the T & C outright which we were able to do for a top price. Tim was understanding and patient, and when the time was right, worked with us. We appreciate Tim and the rest of the N C staff. More

We went to look at a used vehicle i had seen on the internet and ended up purchasing it. They worked with us on price and we were very happy with our experience at Luther. This is the third used vehi internet and ended up purchasing it. They worked with us on price and we were very happy with our experience at Luther. This is the third used vehicle we have bought from a Luther delaership and have had very good experiences each time. More

This is the second time in less then 4 months that I needed to bring in my vehicle for service, a vehicle that has less then 50,000 miles on it... First because of a bad factory issued seal that lead to needed to bring in my vehicle for service, a vehicle that has less then 50,000 miles on it... First because of a bad factory issued seal that lead to the transmission going out and costing $3600.00, and now 4 months after they do a complete overhaul they tell me my engine was starved for oil and needs to be replaced for $6000.00 No oil light came on, the engine never got warm, There is no oil leak in the engine, nothing was seemingly wrong till it made some noise and I brought it in! Their explanation was that no light will go on if it has X amount of oil? If the engine is being damaged and is "Starved" for oil, shouldn't Bells and Alarms go off at that point?!?!?!? And if the oil and everything was checked just 4 months prior, how was it starved for oil as well, or did they not check everything as they said then? I really had no desire to get this vehicle fixed and sink more money into this lemon of a car sold to me by Ford, so upon being told it needed this extensive work I contacted a salesman and started working with them to get another new vehicle. We couldn't come to a working monthly payment to begin with and he said he was going to see if a split payment, one were it was lower to start and higher later would work, but two days later he had not called me back... Same with the service department, they were going to see if replacing just the heads would get me by for awhile, after no response from either of these gentlemen I just came up and took the truck home and will see if my normal mechanic can do anything for me. This is also not the first issues I have had with this SUV since buying it and I am so disappointed in Ford not standing by the quality of it's cars and refuse to do the right thing and take care of these issues at the least a greatly reduced cost to the buyer, if not free. No car should have these issues at less then 50k miles. I do wish to express that I have no issues with any individuals or treatment by anyone, mainly because I understand the people I was dealing with directly have no real power to do what needs to be done to fix this, but no one went out of their way to be a real assistance either. More

When I contact dealers to make a purchase, I already know the exact model I want, have my financing in place, and am interested in bottom line price only. I want no add-ons, no cross selling on financing, n the exact model I want, have my financing in place, and am interested in bottom line price only. I want no add-ons, no cross selling on financing, no hassles. For me, buying a car should be no more complicated than buying a pair of jeans...take it to the counter and check out. Since I have done all my homework prior, the only thing I am really shopping for by the time I contact the dealer is price. For my latest purchase (2009 Ford F150) I had inquired at many dealers throughout Minnesota about a specific Ford F150 I was interested in purchasing. I only contacted dealers which already had the model I wanted in stock. Half the dealers did not respond to my e-mail inquires or did so several weeks later. Not so with North Country Ford in Coon Rapids. Steve Walsh responded to my inquiry within an hour of my sending it, giving me all the information I requested. Over the next week and many e-mail exchanges about options and price negotiations, I was always responded to in a timely manner. In the end, I purchased my truck from Steve because he had the best customer service hands down AND most importantly, the best price. Arrival and departure at the dealer was just as I had requested; no hassles, no cross selling, no surprises. Drove 200 miles for the deal and would do it again in a heart beat. If you are not a fan of the traditional showroom sales tactics, and prefer to buy your vehicle online, you owe it to yourself to contact Steve Walsh (steve.walsh@northcountryford.com). He and the people at North Country Ford "get" what online auto purchasing is all about. More