North Country Ford Lincoln

I came in for and oil change and tire rotation. I used their online scheduler the day prior. About 45 min after I submitted my request I received a call from the dealershipt confirming my appointment. I their online scheduler the day prior. About 45 min after I submitted my request I received a call from the dealershipt confirming my appointment. I arrived at my appointment 45 min early, the service associate got my truck in right away. I had to only what around 30 min in the store prior to my truck being finished. The service associate came a got me when it was finished and explained the services that were completed. He also talked to me about future services given me very usefull information. I know that this review is for my last service but I have always recieved this type of service from North Country Ford. They are the reason I have boughten two vehicles from them. More

We have worked with Michelle (service advisor) on several occassions and she has always been outstanding to work with, knowledgeable, courteous, very helpful. We recently had our 2006 Milan in for service as occassions and she has always been outstanding to work with, knowledgeable, courteous, very helpful. We recently had our 2006 Milan in for service as we thought we needed new brakes and for a noise in the front suspension. Michelle called and explained that the brakes were still at an acceptable brake pad width and the noise in the front suspension was not a safety concern as they did not find anything wrong. Charge for brake inspection and front suspension was only $69.00 which was a pleasant surprise as they could have easily replaced the brakes and various parts in the front suspension and we would have expected a signficant invoice. It is refreshing to work with a Dealership we know we can trust to do the right thing and not replace parts or perform service that is not necessary. My wife and I GREATLY appreciate the overall confidence and trust we have in North Country Ford. More

The new truck was loaded and discounted, the service was friendly and fair, my trade-in values were fair. people seemed genuine. When buying vehicles I don't want to be rushed or pushed into a decision and friendly and fair, my trade-in values were fair. people seemed genuine. When buying vehicles I don't want to be rushed or pushed into a decision and people here work with you to help you umderstand what you are getting w/o any b.s. I have bought many vehicles for over 40 yrs from this dealership and will continue as long as they continue to employ great employees. Gary Edwards More

Dee was very informative and knowledgeable about the vehicle. Roger was very helpful with the finances. Chris was very knowledgeable and helpful with the extras that I purchased for my new truck. vehicle. Roger was very helpful with the finances. Chris was very knowledgeable and helpful with the extras that I purchased for my new truck. Dee was very helpful with showing me the different features of my truck and had the answers to all my questions. More

Everyone I dealt with was great! Rick was exceptionally patient with my lack of tech skills. Roger was very explicit in explaining all of the financials. I was amazed at how quickly the car was ready. I patient with my lack of tech skills. Roger was very explicit in explaining all of the financials. I was amazed at how quickly the car was ready. I am looking forward to working with the service department in the future. More

I can't say enough about the incredible customer service I received when I took my 2010 Ford Edge to North Country Ford Lincoln Mercury for routine maintenance. I have used other Ford dealerships in the pa I received when I took my 2010 Ford Edge to North Country Ford Lincoln Mercury for routine maintenance. I have used other Ford dealerships in the past, but I will surely return to North Country Ford Lincoln Mercury. They anticipated my arrival, there was no waiting to get checked in, and they came to find me in the waiting area when my car was done. A little something extra - I didn't have to listen for my name on the overhead speakers as they came and walked me to the cashier. They are a great organization! More

Your crew there is Great! They work around my hectic and busy schedule to get the work done on my Flex. I feel like they know me, I am not just another faceless customer to them. They give great service w busy schedule to get the work done on my Flex. I feel like they know me, I am not just another faceless customer to them. They give great service with a small town atmosphere! I will continue to recommend Luther ford of coon rapids to my friends and family! More

I have been in your services department numerous times complaining about the same issue and I was told that my motor in my Ford Escape is like a snowmobile motor, I have been told of other comments and it complaining about the same issue and I was told that my motor in my Ford Escape is like a snowmobile motor, I have been told of other comments and it wasn't until I got a recall notice from Ford describing the same issues I was informing Ron about for 3-4 months that the issue was actually taken seriously. Now I will not come back because everytime I state something is wrong I feel I get the impression I am wasting there time and it's amazing how they will explain one thing to me but another to my husband. More

Everybody is always very friendly and welcoming at North Country. Somebody always checks the records on my car to be sure what it needs and not to duplicate service. Paperwork is always thorough and quest Country. Somebody always checks the records on my car to be sure what it needs and not to duplicate service. Paperwork is always thorough and questions (sometimes anticipated) are answered to my satisfaction. I have always been able to schedule a time that is convenient for me. More

I bought my car from this dealership about a year ago and have it served regularly. This is the best experience I have ever had with a dealership. Everyone is very helpful and friendly. They don't treat you have it served regularly. This is the best experience I have ever had with a dealership. Everyone is very helpful and friendly. They don't treat you like you are just another sale or a number. I would recommend this dealership to everyone. More