North Country Ford Lincoln

I purchased a truck last week online from North Country Ford. Ken Kincade did an outstanding job every step of the way. I can tell you Ken's service was in stark contrast to other responses I received Ford. Ken Kincade did an outstanding job every step of the way. I can tell you Ken's service was in stark contrast to other responses I received to a number of inquires. It truly is puzzling. Considering the current economic conditions, you would think sales people would be climbing over each other to help. I spoke with one salesperson in particular on the last day of the month and quarter (9/30/2010) from central Iowa. We could not agree on pricing. I received a voice mail from the general manager exposing the dealerships commitment to customer service. I returned his call, stated the salesman’s performance was excellent, however we could not agree on a price. I never heard from the general manager. To add “insult-to-injury” the general manager sent me an e-mail with their latest truck sales event the following week. Another salesman in Wisconsin sent me an e-mail response to my inquiry, I called him on Monday, we spoke about the truck, and he was going to confirm that the truck had not been sold on Saturday. I never heard from him again! The good news is that there are still great people out there “checking their bucket” glad to be employed and making a living and willing to do whatever it takes in a positive and productive way. I bought a truck from a gentleman from North Country's Coon Rapids, Minnesota dealership(North of the Twin Cities). I bought the truck on Tuesday night. Ken Kincade delivered it to a sister dealership in Mankato (Mankato Honda), Minnesota on Thursday. I caught a ride with a lady from my office headed to Mankato for the weekend and we had a very pleasant drive to pick up my new truck. If you are ever in the market for a new Ford—please give Ken Kincade a call at North Country Ford in Coon Rapids, Minnesota: 612-554-7644 or the dealership at 763-427-1120. He provides photographs, video and a free CarFax on every vehicle they sell. Thank you, Tom Teesdale More

I arrived late for my appointment because of traffic, but still got right in and the 5000 mile maintenance was performed quickly. The employees that I interacted with were all very friendly. I'm not much of still got right in and the 5000 mile maintenance was performed quickly. The employees that I interacted with were all very friendly. I'm not much of a fan of mail-in rebates. Without the rebate the price seems a bit high. We'll see if I get it. Still a hassle though to file the paperwork and then cash the check. I'd rather just have a lower price up front. More

Our Saleperson was friendly and helpful throughout the process. He listened to our price range and vehicle list and provided us with some good vehicles to look at. He was flexible and communicated quick process. He listened to our price range and vehicle list and provided us with some good vehicles to look at. He was flexible and communicated quickly and well through multiple channels-email, phone and in person. We felt well informed throughout the process. Very easy to deal with! More

our car/truck shopping experiance was very comfortable. Wally was great from beginning to end. He wasn't pushy, gave the time we needed to think about our decisions, and offered suggestions to help with ou Wally was great from beginning to end. He wasn't pushy, gave the time we needed to think about our decisions, and offered suggestions to help with our purchases. We purchased a 2010 F150 and a 2008 Milan premier and Wally did an awsome job in every aspect. Also, Brett in the finance dept really helped to make our transactions as smooth as possible and explained every detail along the way. More

I bought a used 2005 F150 and had it for 55 days(was given a 60 day warranty) After 55days my motor started to idle rough and then it got so bad i was lucky to get it to my mechanics shop. i was told by given a 60 day warranty) After 55days my motor started to idle rough and then it got so bad i was lucky to get it to my mechanics shop. i was told by my mechanic that 3 fuel injectors were bad and that caused a major problem with the motor, so brought it back to northcountry and was told that since i was 1000 miles over on the warranty(even though i was still in the 60 day mark) that they would not do anything but fix the problem for full price. I contacted them numerous times to try and get some satisfaction but have basically been told to get bent. so at this point i have had to take out a $6000.00 loan to get my motor replaced. the worst thing about it is after i had my mechanic diagnose the major problem i was told that the injectors were under a 11 year waranty and north country wont do anything becuase the shop i took it to was not a FORD dealership. they have the same ASE certifications but they are still in fords mind not smart enough to do the work. oh and they only charged 75/hr labor rate compared to fords 125/hr labor rate. If you want a good honest shop to take your vehicles to i would take them to Hage Kobany in columbia heights MN. They have the same training these guys at ford do but without the high labor rates/ robbery. More

I am a VERY satisfied North Country Ford customer! have now purchased 2 Ford Fusions (one new and one used) from Elvis. Throughout both experiences, I was treated respectfully and was never pushed to purch now purchased 2 Ford Fusions (one new and one used) from Elvis. Throughout both experiences, I was treated respectfully and was never pushed to purchase something I wasn't interested in. Pam in financing was patient, understanding and a joy to work with. Every time I go in for an oil change or regular service need, Elvis recognizes me and asked how my Fusions are treating me. I have worked with Dan multiple times in the Service Department and have always been treated as a valued customer. Talk about great customer service! I have since moved out of the area, but continue to make the trip back to North Country Ford because of the excellent customer service! More

I came in for and oil change and tire rotation. I used their online scheduler the day prior. About 45 min after I submitted my request I received a call from the dealershipt confirming my appointment. I their online scheduler the day prior. About 45 min after I submitted my request I received a call from the dealershipt confirming my appointment. I arrived at my appointment 45 min early, the service associate got my truck in right away. I had to only what around 30 min in the store prior to my truck being finished. The service associate came a got me when it was finished and explained the services that were completed. He also talked to me about future services given me very usefull information. I know that this review is for my last service but I have always recieved this type of service from North Country Ford. They are the reason I have boughten two vehicles from them. More

We have worked with Michelle (service advisor) on several occassions and she has always been outstanding to work with, knowledgeable, courteous, very helpful. We recently had our 2006 Milan in for service as occassions and she has always been outstanding to work with, knowledgeable, courteous, very helpful. We recently had our 2006 Milan in for service as we thought we needed new brakes and for a noise in the front suspension. Michelle called and explained that the brakes were still at an acceptable brake pad width and the noise in the front suspension was not a safety concern as they did not find anything wrong. Charge for brake inspection and front suspension was only $69.00 which was a pleasant surprise as they could have easily replaced the brakes and various parts in the front suspension and we would have expected a signficant invoice. It is refreshing to work with a Dealership we know we can trust to do the right thing and not replace parts or perform service that is not necessary. My wife and I GREATLY appreciate the overall confidence and trust we have in North Country Ford. More

The new truck was loaded and discounted, the service was friendly and fair, my trade-in values were fair. people seemed genuine. When buying vehicles I don't want to be rushed or pushed into a decision and friendly and fair, my trade-in values were fair. people seemed genuine. When buying vehicles I don't want to be rushed or pushed into a decision and people here work with you to help you umderstand what you are getting w/o any b.s. I have bought many vehicles for over 40 yrs from this dealership and will continue as long as they continue to employ great employees. Gary Edwards More

Dee was very informative and knowledgeable about the vehicle. Roger was very helpful with the finances. Chris was very knowledgeable and helpful with the extras that I purchased for my new truck. vehicle. Roger was very helpful with the finances. Chris was very knowledgeable and helpful with the extras that I purchased for my new truck. Dee was very helpful with showing me the different features of my truck and had the answers to all my questions. More