North Country Ford Lincoln

Today's Date: 2/13/2013 I brought my 2011 F-150 Today's Date: 2/13/2013 I brought my 2011 F-150 4X4 to NC for Warranty Repairs as I leased the truck there and have had great service in the past. Today's Date: 2/13/2013 I brought my 2011 F-150 4X4 to NC for Warranty Repairs as I leased the truck there and have had great service in the past. I dropped it off on 2/06/13 and did not get it back until 2/12/2013. I did not expect them to keep it so long but it did require some expertise transmission checks. They had a little trouble as the Mechanic that was working on it was sick and there was a lack of communication between the Service Advisor, Mechanic and the Ford representative so my work got set aside until I called to check out when it would be finished. I was told by Brent Johnson that he would look into it and the work was completed as best it could be because of such an unusual problem. They got it done and I picked it up and everything seems to work fine for now and I love how the brakes feel better as they must have been glazed. They even gave it a nice free wash and it looked great. I would have given a 5-Star Rating if it wasn't for the mix up and time delay.......Thanks! DDS/Elk River, MN More

Kelly was very helpful and went out of her way to get what I wanted done. the service guy Bradley got it done very quick. what I wanted done. the service guy Bradley got it done very quick. More

First oil change. Did it ahead of schedule. I like Luther Dealers, have good waiting areas. The waiting areas are always neat and clean, with coffee and wireless, etc. Luther Dealers, have good waiting areas. The waiting areas are always neat and clean, with coffee and wireless, etc. More

I would recommend this dealership due to its friendly and helpful sales people. Also, they had a very great selection of vehicles, a convenient location and an impressive showroom and sales lot. helpful sales people. Also, they had a very great selection of vehicles, a convenient location and an impressive showroom and sales lot. More

I called in advance for an oil change and rotate and was given a 4:30 PM appointment. I was there at 4:28. I was greeted cordially and was told to wait in the lounge. I couldn't believe that at 6:00 PM I wa given a 4:30 PM appointment. I was there at 4:28. I was greeted cordially and was told to wait in the lounge. I couldn't believe that at 6:00 PM I was still waiting. At 6:05 my van was parked and ready for pickup. What? No wash and I really tried hard to find marks on the hubcaps from the supposed tire rotation but couldn't. I ran out of washer fluid today on my way home from work. Not happy! More

I have been completely satisfied with North Country Ford since I bought my vehicle a little over a year ago. I called this morning to schedule an oil change, and they were able to get me in today. From th since I bought my vehicle a little over a year ago. I called this morning to schedule an oil change, and they were able to get me in today. From the minute I drove in, I was greeted by Jordan, asking how he could help, to Justine at the counter who was very friendly and efficient, my experience was above and beyond. The lounge area is spacious, clean and with amenities. I was informed that there were a couple things wrong with my vehicle that they found during inspection. Justine verified that they were covered under warranty and offered to have them fixed today. I was given a very nice loaner car, and was kept updated via phone. Overall, my experience was great. The friendliness shown not only to the customers, but amongst the staff, gives NCF a happy atmosphere. I feel like your treated as a person, and not just a number. Keep up the great work. More

Ken was great to work with - very responsive and accomodating. His management was also flexible on the price and negotiated in a way that allowed me to feel comfortable going forward with the purch accomodating. His management was also flexible on the price and negotiated in a way that allowed me to feel comfortable going forward with the purchase. More

The service was very good all around. Fast and courteous, follow-up on checklist was great. I was in and out of the dealership in less than an hour. follow-up on checklist was great. I was in and out of the dealership in less than an hour. More

I found the sales person to be friendly and responsive without being patronizing to senior citizens or critical of my choices. I chose the dealership primarily because of location as well as already bein without being patronizing to senior citizens or critical of my choices. I chose the dealership primarily because of location as well as already being a customer for service for my RV. More

I just dropped in without an appointment and asked them to change a rear blinker light bulb and they took it in no problem and changed it. to change a rear blinker light bulb and they took it in no problem and changed it. More