North Country Ford Lincoln

gave me an appointment for the day after I called to ask for one. When I dropped off vehicle nothing was said about how long it would take. When I talked them several hours later to get an update, they sa for one. When I dropped off vehicle nothing was said about how long it would take. When I talked them several hours later to get an update, they said they hadn't even looked at it and weren't sure they would be able to until the next day due to one employee having family emergency and a service tech on vacation. Okay, I get the family emergency, but you can't tell me that vacation wasn't scheduled out in advance. What was the purpose of giving me an appointment then? On the phone the previous day, they said they had several openings. I guess they just want your car there first. Then deal with the problem since your basically S.O.L. More

The service here is always top notch. I was given a time estimate of an hour, and they were done in half that time. Fast, friendly, reliable service everytime. estimate of an hour, and they were done in half that time. Fast, friendly, reliable service everytime. More

This being an on-line out of state purchase, the sales team has to be accurate on their description and provide excellent photos of their car for sale. All my expectations were met with my purchase of a 2 team has to be accurate on their description and provide excellent photos of their car for sale. All my expectations were met with my purchase of a 2012 Jeep Compass. This is an excellent sales team and I would recommend Zach Strahan and Scott Smith to anyone wanting to buy a vehicle. They answered all my questions, agreed to a price and made it all happen after I arrived at their dealership. After driving 11 hrs to get back home I couldn't have been more pleased with my purchase. I had a few questions about out of state registration and they answered them quickly and accurate and I had no problems at the Il. DMV. Thanks! More

Very accommodating and friendly. Every step of the process was explained throughly including estimate of cost. Prices were fair and I loved the washed car when I picked it up. process was explained throughly including estimate of cost. Prices were fair and I loved the washed car when I picked it up. More

The dealership is fine. The product that is being sold and their explanation to us was horrible. We were told that a key for our car would cost around $100 if we had the original 2 keys sold with the car. and their explanation to us was horrible. We were told that a key for our car would cost around $100 if we had the original 2 keys sold with the car. We have both keys but after 7 years of use, one of them had a short or was "faulty" (what we were told). They made another key for us but said they had to charge us $250 because they had to re-program the original key. I do not understand why we were charged $250 when we were told that another key would only cost $100 if we had the 2 original keys. The result of our last visit was horrible. I will not buy another car here that needs a $250 key to start it. More

From the moment you walk in the door, all North Country Ford employees welcome you and immediately assist you. They make you feel special and important and their customer service is incredible. Dave Chri Ford employees welcome you and immediately assist you. They make you feel special and important and their customer service is incredible. Dave Christopher helped me immensely and made sure that all my service needs for my vehicle were met with perfection. Incredible! More

I am always impressed with the levels of professional service that I receive at north country ford. Justine did a wonderful job of keeping me informed about the progress of my service service that I receive at north country ford. Justine did a wonderful job of keeping me informed about the progress of my service More

Dave worked with me to correct the problem AND he called to keep me informed of progress. He did exacty what I wanted AND he was concerned that I was happy with the work. I WILL BE BACK WHEN I NEED MORE W to keep me informed of progress. He did exacty what I wanted AND he was concerned that I was happy with the work. I WILL BE BACK WHEN I NEED MORE WORK DONE. More

We will be back for our next purchase The experience was We will be back for our next purchase The experience was fast and to the point but we were still taking care of fully with nothing left out it was a We will be back for our next purchase The experience was fast and to the point but we were still taking care of fully with nothing left out it was a GREAT EXPERIENCE You are our new GO TO DEALER THANKS RORY WHITLOCK More

After a dash light came on, NC Ford recommended a service visit. I couldn't wait for a repair but they immediately hooked into the computer to diagnose what was wrong. Due to conflicting schedules it wasn't visit. I couldn't wait for a repair but they immediately hooked into the computer to diagnose what was wrong. Due to conflicting schedules it wasn't until after vacation that it as taken care of. On both visits, Michelle was very helpful. A minor one hour wait and everything is A OK. The service department is terrific. More