North Country Ford Lincoln

I first went to the dealer to have my car looked at and unfortunately received bad news about my car. I had been to North Country Ford about 2 weeks earlier just to look at cars for a possible purchase lat unfortunately received bad news about my car. I had been to North Country Ford about 2 weeks earlier just to look at cars for a possible purchase latter this year, not knowing my current vehicle would not last as I had hoped. When I was there Jeff Jones showed me a few vehicles I was interested in. My experience with him was very pleasant and both of my kids really liked him. When I received my bad news about my car I of course had no idea what I was going to do as I was not planning on getting a different vehicle. As I was leaving I ran into Jeff, we talked for a minute during our conversation I had brought up my current car issue and explained my would most likely not be running very shortly due to transmission issues and the coast was more than I was prepared to invest in the car as it was a 2005 with 160,000 miles. Jeff asked if he could see what they would be able to give me for the car and if I could wait for about 15 minutes to have them look at it, sure no problem. I of course figured it would be nothing as the car would not be worth fixing and the transmission would be going out at any time. When Jeff came back I was surprised to hear they would be able to give me something for the car that I could use toward a different one. We talked about my price range and type of vehicles I would be interested in. Jeff asked me to give him a day and he would call me back with some options. The next day he called me back with some used vehicles and some new vehicles options. I will admit I was kind of wishey washey about what to do as I was clearly not prepared to be getting a new vehicle so quickly. After a few days of looking at vehicles and trying to decide what I was going to do I finally had a new vehicle. Jeff was very patient and allowed me the time I needed to make my decisions about my new car purchase. Jeff took the time to answer all my questions during the process and was very friendly with my kinds when they came with to help choose our new vehicle. This is my second vehicle from North Country Ford and would recommend buying a car from them as both of my experiences have been pleasant. Thank you to Jeff for making my car buying experience a pleasant one. More

Dennis and Derek were great to work with! Very friendly, professional staff. Dennis kept me updated on my vehicle and described the service in detail. The service was finished earlier than expected! professional staff. Dennis kept me updated on my vehicle and described the service in detail. The service was finished earlier than expected! More

Because I just got the car back today, I cannot respond to the quality of work question; sorry. I have used this dealer for more than 10 years and have always been very satisfied. This time, I felt a bi to the quality of work question; sorry. I have used this dealer for more than 10 years and have always been very satisfied. This time, I felt a bit distressed because the problems I was having with the car were not going to make the car in any way unsafe for a while, and yet I felt forced to have the work done now. This was problematic because of what I consider to be the significant cost (initially 1600, then 3200, and finally 2800 dollars). In retrospect, because I have found your service to be trustworthy in the past, and frankly because the actual person working on the car was a former high school student of mine and so I believed he would not give the work anything but his best effort, I am glad I had it done. I was also very grateful to Denny (my service coordinator?) for finding me an after-market part to use, not only reducing the final cost but also providing a quicker turn-around time. And the use a loaner was also an important part for me as I have an elderly mother for whom I am the primary caretaker and could not be without transportation. In the "end", I am glad to have the work done and at your shop. I will be back. Thank you for asking. More

From the moment I arrived at the dealership to have a brake controller installed on my 2012 Ford Explorer these guys were terrific. Special thanks to "Denny" who surpassed the typical great service I alw brake controller installed on my 2012 Ford Explorer these guys were terrific. Special thanks to "Denny" who surpassed the typical great service I always get from North Country Ford. He is a terrific new hire for them. They were friendly and took the time to explain the new controller to me. I special ordered this Explorer from North Country Ford in 2011 and I highly recommend them to anyone looking for a new vehicle or for service on thier current vehicle. I couldn't be happier! More

Great customer service. Always friendly people!! On time and the work is always quality. If you need any work done check out North Country Ford you wont be sorry!! and the work is always quality. If you need any work done check out North Country Ford you wont be sorry!! More

Dave and North Country Ford have always been a great dealer to work with! I've been a customer for many years and can always count on them!! dealer to work with! I've been a customer for many years and can always count on them!! More

As the employees state we are family, not like family, but family. Dana Walters in your parts department referred us. Way to go Dana! I truly felt that the employees heart felt cared. I dealt with Scott f but family. Dana Walters in your parts department referred us. Way to go Dana! I truly felt that the employees heart felt cared. I dealt with Scott first. It was later on a Friday, and thought we [my wife Janis and I] would just look around. Scott asked us what we were looking for, we told him what we thought we wanted. Scott proceeded to show us that vehicle. He explained that they had recently took in a very clean Ford Escape. We filled out the applications for credit and that is when Roger Nelson [ROG] entered the sales process. What a caring team you got there! It was late and were told to finish up the process and to look at the vehicle we would need to come back on Saturday morning. We came back to the dealership after being called to let us know the vehicle we were interested in was available to be inspected. We test drove the vehicle, my wife LOVED it! At this point Greg Veum entered the process, to me and my wife it was nice to have Greg there to answer any questions as the dealership was very busy. They offered us a lunch that was actually prepared for there employees, what a nice gesture. Scott met with us again to print out a car facts report and directed us to Roger to finish up the paper work. We felt Roger took what we could afford with a payment and got it as close as he could, really went the extra mile. My wife and I are very happy with the experience and our new addition to our family, a 2009 Ford Escape. Thank You to EVERONE that made this happen. My deepest appreciation, Jim Lang More

Dave Christopher was extremely knowledgeable in that he was able to correct the transmission software issue. I really appreciate skilled employees such as Dave! Thanks, Steve Kokosh was able to correct the transmission software issue. I really appreciate skilled employees such as Dave! Thanks, Steve Kokosh More

We changed our minds on which vehicle we wanted a couple times, but Elvis was very patient and accommodating. We are thrilled with our new Taurus and would highly recommend Elvis and North Country Ford! times, but Elvis was very patient and accommodating. We are thrilled with our new Taurus and would highly recommend Elvis and North Country Ford! More

Great experience buying my first brand new vehicle! Great service, knowledgable and friendly staff. Ill certainly recommend Mark and Pati to family and friends in the future. service, knowledgable and friendly staff. Ill certainly recommend Mark and Pati to family and friends in the future. More