North Country Ford Lincoln

I recently moved out to Minnesota from Oregon so had to rely on the reviews of others using this forum to find a Ford dealership I could reasonably trust. Having a lot of employment experience in customer rely on the reviews of others using this forum to find a Ford dealership I could reasonably trust. Having a lot of employment experience in customer service this is one area I am usually the most critical of. When I go into a place of business I look to see if the associates have a sense of urgency (showing they value my time); are they knowledgeable about my needs (at the very least, do they seem happy to research, or pair me with someone who is); do they acknowledge their appreciation of my business (knowing I could just as easily have gone with one of their many competitors); did they meet my need in a timely and accurate fashion, doing it right the first time; and overall, did they meet my expectation or did they WOW me. I must say, the Service Department of North Country Ford in Coon Rapids met my expectations in all areas. I pulled up to one of the bay doors and was greeted by a young man before I could close the door of my car. The "on stage" area (visible to customers) was very well organized and clean. When it was my turn to check in at the counter the woman was very friendly in receiving me. (I was impressed that I was asked for permission before they washed my car. I know some people prefer to opt out of this service.) Kelly Casper was "the face" of the department for me, relaying information from the mechanic to me, offering to bring out a part for me to look at so I could make an informed decision, graciously answering all my questions. The work was done in a reasonable amount of time and as expected. Appreciation was definitely expressed at the end of my visit, and I felt they were genuine in asking for my continued patronage. In keeping with my tendency to critique customer service based on what's important to me, the only recommendation I would make is that when people are waiting in line, even though the associate may be with a customer at that time, look up, make eye contact, and with a smile in your voice simply acknowledge them with, "We'll be with you shortly." This resets the internal clock for those waiting, making it feel as if they didn't have to wait all that long. The Service Department of North Country Ford has secured my future business as well as my recommendation. More

Every time I come to North Country Ford I'm treated with respect! That is why I will be a life long customer, and will recommend you to everybody I know! with respect! That is why I will be a life long customer, and will recommend you to everybody I know! More

I enjoy coming to North country because you are not high pressure. You don't try to sell me something I don't want or need and do a great job. pressure. You don't try to sell me something I don't want or need and do a great job. More

My husband and I were looking for a new vehicle and had our eye on a 2013 Escape. We were very concerned about financing and getting a good interest rate. Not only were the employees easy to get along wi our eye on a 2013 Escape. We were very concerned about financing and getting a good interest rate. Not only were the employees easy to get along with and very accommodating, financing was awesome!!! Ken Kincaid is a great salesman that was not pushy at all. He was very pleasant, answered all of our questions, and then some! Tom Reil helped us get great financing within our budget. We then set up our first oil change and had great service from start to finish. I love the communication via email. I also really like all the emails I get regarding the Escape and all the items it has - even video's for those of us that don't understand "car jargon"! THANKS FORD!!! More

Brent is great! I deal with him every time I come into the dealership and always can count on quick, great service. Great dealership for service! the dealership and always can count on quick, great service. Great dealership for service! More

We had purchased a 2013 Passat from Luther VW in Burnsville. After driving our VW for 7 months we found that the seats were horribly uncomfortable. Otherwise, we loved the car and excellent mileag Burnsville. After driving our VW for 7 months we found that the seats were horribly uncomfortable. Otherwise, we loved the car and excellent mileage we got. We decided we needed to trade because we wanted to do some traveling and realized we couldn't keep this car long-term. After doing extensive research on vehicles, not wanting to make the same mistake twice, we decided that we wanted to buy a Ford Taurus. My husband called several dealerships, requesting "ballpark" quotes. Not one of them made us feel it would be worth the time or the effort to even come in to try to make a deal. My husband called North Country Ford and was connected to Jeff Jones. From the very beginning, Jeff made it worthwhile to come in and talk to him. (We live 2 hours away from Coon Rapids) We met with Jeff and he explained the pricing and also informed us of all the incentives that were available at that time. We were able to come to an agreement on the price of the trade and ordered a new Taurus. Jeff ordered exactly what we wanted and called us when it came in. About the time we were supposed to come an pick up our new car, my husband was hospitalized. I called Jeff and he said he would be more than happy to deliver the car to us! I was so relieved and happy that he would do that. It took such a burden off my mind with being so worried about my husband. Jeff delivered our beautiful car to our door. My husband was out of the hospital by that time and Jeff spent about 3 hours going over every detail of the car with us. He also explained all of the paperwork to us and did an excellent job! I was amazed at his knowledge of both the vehicle and financial portion of this transaction. I deeply appreciate all of Jeff''s concern for my husband during this difficult time. He truly provided excellent customer service and went above and beyond! Wendy H. More

Fast and friendly service. Problem was resolved. Honored estended service plan. purchased vehlice at Noth Country Ford 2.5 years ago and have had all service/maintenance performed there and have bee Honored estended service plan. purchased vehlice at Noth Country Ford 2.5 years ago and have had all service/maintenance performed there and have been happy. I live 1 mile from another Ford dealership but drive extra becasue of satisfaction with North Country. More

I normally deal with Bradley Arnold, but he was off when I stopped in. I saw the car I was interested in online and Ken Kincade was very helpful. This is my second purchase at your dealership in less than I stopped in. I saw the car I was interested in online and Ken Kincade was very helpful. This is my second purchase at your dealership in less than two years, and I wouldn't go anywhere else. I couldn't be happier with the service! More

Friendly and concerned for our needs and what we were looking for. Excellent orientation on new vehicle both this time and the previous purchase. We will work with Rick when we need a vehicle and will looking for. Excellent orientation on new vehicle both this time and the previous purchase. We will work with Rick when we need a vehicle and will direct others in his direction. Mike and Sue Stull More

The one thing that makes this company stand out is their excellent customer service. From the time we went as a customer looking to buy a vehicle to the time I brought it back in for the complimentary oil excellent customer service. From the time we went as a customer looking to buy a vehicle to the time I brought it back in for the complimentary oil change you notice the customer service. They sound truely happy to help the customer and make sure they are satisfied! More