North Country Ford Lincoln

Best service I have ever received on a new vehicle. Kudo's to Mike for his professional demeanor and attention to detail. I glanced at him inside my new Lincoln detailing the windows after our new pet Kudo's to Mike for his professional demeanor and attention to detail. I glanced at him inside my new Lincoln detailing the windows after our new pet left some puppy nose-art on the windows. Thanks Mike for going the extra mile. North Country has a valuable asset in Mike and his ability to interact with customers. Family owned 7 new Ford vehicles over the years. Great team. Regards, Bill Kendle MKX, MKZ More

Ken was beyond rude. And sadly, it isn't the first time he has been rude to me. My family has been going to North Country Ford for as long as I can remember, and as of late (with Ken's help) I have s time he has been rude to me. My family has been going to North Country Ford for as long as I can remember, and as of late (with Ken's help) I have seriously considered taking my business else where. Not only is he rude, he is unprofessional and inconsiderate. He does not take ownership for his mistakes, and then is unwilling to own it once he is called out on that mistake. I understand that we are all humans, we all make mistakes, but that is not the case with Ken. IF I take my business back to North Country Ford I do know that I will NOT be working with Ken. It is unfortuante that the feelings are this way because I LOVE the rest of the employees of NCF...it is so awesome to walk in & have them all smile at you & some even know you by name. Ken, you are nothing but an embarassement to North Country Ford & the Luther family. More

I love my Ford dealer. Everyone I encounter at this dealer are always so nice, friendly and professional. I am treated like a valued customer no matter what I am there for, whether it is a simple oil c dealer are always so nice, friendly and professional. I am treated like a valued customer no matter what I am there for, whether it is a simple oil change or the purchase of yet another vehicle. Brandon explained what they were going to do to my car and then came to tell me there was a recommendation to change the air filter. I really appreciated knowing ahead of time. Plus the prices are very reasonable. We have 2 fords in our family and both were purchased at this North Country Ford. We always come back!! Thanks! Jan Buck Ford Escape owner More

I was promptly greeted, explained what I needed done, and let them do the rest. The service was delivered promptly and met my expectations perfectly. Kelly Casper was very informative and wonderful to work w let them do the rest. The service was delivered promptly and met my expectations perfectly. Kelly Casper was very informative and wonderful to work with. More

I am a college graduate who just got my first afoul time job and I had to get a car. I didn't have any idea of what to expect but when I arrived at North Country Ford the were immediately there. They were f job and I had to get a car. I didn't have any idea of what to expect but when I arrived at North Country Ford the were immediately there. They were friendly and informative but not at all pushy. They helped get me down to monthyly payments I could afford on my own credit. The experience was nothing but positive. More

After taking my vehicle in for minor service, I was treated courteously, service was quick, staff friendly, and the waiting area was pleasant and had WI-FI, TV's, and coffee. I didn't mind the short w treated courteously, service was quick, staff friendly, and the waiting area was pleasant and had WI-FI, TV's, and coffee. I didn't mind the short wait at all. More

Went in for our free new owner 5000 mile oil change and was surprised to also receive tire rotation and multi point inspection. I was offered a shuttle ride home, but relaxed in the waiting area. Plenty of was surprised to also receive tire rotation and multi point inspection. I was offered a shuttle ride home, but relaxed in the waiting area. Plenty of space in the the comfortable waiting area where you could watch TV, read the paper or various magazines, or sit at a table and work on your iPad. Couldn't pass up the free, fresh popcorn. My car was washed before it was ready to go, another bonus. Great friendly service! More

We purchased a Ford Focus back in 2011 and decided that the vehicle was to small so we decided to go back to North Country Ford and purchase our next vehicle. Our sales man (Scott Smith) took the time to the vehicle was to small so we decided to go back to North Country Ford and purchase our next vehicle. Our sales man (Scott Smith) took the time to show us all the details with the vehicle and he treats you like family, the financing was freaky fast and explained everything in detail. I would definitely recommend this dealership the staff is very pleasant & friendly. We love our new 2014 Ford Escape Thank You North Country Ford and Scott Smith! Renee & Robert Svec More

From Scott, who quickly responded to our email inquiries, to Zach, who went to great lengths to find the exact Edge we were looking for, to Brett, who checked multiple financing options to get us the best de to Zach, who went to great lengths to find the exact Edge we were looking for, to Brett, who checked multiple financing options to get us the best deal, the people at North Country Ford put every effort into making us satisfied customers. Zach even alerted us to a door ding on our new vehicle and said they'd take care of it - which they did within the first week. I would not hesitate in buying from North Country Ford. More

I bought a 2012 Ford Fusion in Feb. 2013. In May, on the first hot day I found out the air conditioning didn't work. I made an appointment for 11:30 on Saturday morning. At 2:30, they called saying the comp first hot day I found out the air conditioning didn't work. I made an appointment for 11:30 on Saturday morning. At 2:30, they called saying the compressor was bad, but couldn't get the part that day and needed to keep till Monday or I had to bring it back. I said they could keep it. When I went to pick it up, they couldn't find the key. They had to wait till the next day to see if the tech brought it home. He didn't, so they cut me a new key and drove the car out to my house. They did give me a free oil change for my troubles and they did pay the deductible for the warranty work. Then about a month later the air didn't work again. I brought it back, but they couldn't find anything wrong. They charged it and it worked fine for a little over a month. I had to bring it back for a third time. I had an 8:45 appointment. They called at 4:00 to tell me they found the problem. A bad hose. They again couldn't get the part that day and needed to keep it another day. When I picked it up, they wanted me to pay the $100 deductible for the warranty. I told them it was already paid on the first visit. They did cover it , but told me normally after 30 days I would have to pay it again.(Even though it wasn't fixed the first two times) It almost seems like they are ripping off the warranty company. I will not be going back to this dealership for service.(unless the air quits working again) More