North Country Ford Lincoln

Was referred to your dealership by a good friend. Even though buying a vehicle is not a favorite thing of ours, your personnel made the process of buying a Ford easy. We will be very happy to refer any o though buying a vehicle is not a favorite thing of ours, your personnel made the process of buying a Ford easy. We will be very happy to refer any one of our family, friends, neighbors, co-workers to your dealership. More

Ken Rupert was very helpful and everything was done is a timely manner. I really appreciate the fact that you have shuttle service, although it couldn't work for us because we needed a car seat. timely manner. I really appreciate the fact that you have shuttle service, although it couldn't work for us because we needed a car seat. More

Mark was a great salesperson, very knowledgeable and informative. There was no pressure in making my decision, he was very patient while I test drove several vehicles not only on their lot, but several informative. There was no pressure in making my decision, he was very patient while I test drove several vehicles not only on their lot, but several others and each time I came back to him with more questions. Once the decision was made, Mark made the whole experience a pleasure. More

Ordered a Mustang GT, arrived when they said and got a better price than I expected. Fantastic car, even more fun than I expected. This was the sixth car I bought from them and happy with every one. better price than I expected. Fantastic car, even more fun than I expected. This was the sixth car I bought from them and happy with every one. More

As always with my previous truck and now my new truck, I have always had a good experience at Luther. Overal a great, friendly and professional experience! have always had a good experience at Luther. Overal a great, friendly and professional experience! More

When attempting to talk to Ken when my check engine light was on he was rude and his comments were inappropriate for someone in a customer service position. When my vehicle was finally ready for pickup they was on he was rude and his comments were inappropriate for someone in a customer service position. When my vehicle was finally ready for pickup they had not made sure that one of the key fobs was operating correctly (and it was on the list of reasons for bringing the car in). Then only a few weeks later the air conditioning was blowing HOT air during some of the hottest days of the season and the soonest they were able to give me an appointment was almost a week later. Then when Brent called me to discuss my vehicle he insinuated that I had imagined the problem. When I clearly had not as others witnessed the problem as well. When I asked him if the 2nd key had been reprogrammed he was at a loss because when Ken took the car in that morning he didn't put anything in the paper work regarding the programming of the key. So Brent did take care of that but only after I had to remind him that it needed to be done. I believe that the customer service in the service department is lacking whenever a difficult situation presents itself. If Ken or Brent were on my maintenance crew they would soon find themselves looking for other employment. More

I had great service, first time on new car so everything covered. Price was right. everyone very friendly and informative. Nice waiting area and wifi. covered. Price was right. everyone very friendly and informative. Nice waiting area and wifi. More

Salesman more concerned about [making his money], than making sure customer was comfortable in how he was trying to put the deal together. Really made us feel uncomfortable. making sure customer was comfortable in how he was trying to put the deal together. Really made us feel uncomfortable. More

Kelly was very helpful and accomodating to get our car done early for us ( oil change, vacumed, and washed in under an hour) super job, great customer service! done early for us ( oil change, vacumed, and washed in under an hour) super job, great customer service! More

I was told that my oil change and car wash on my truck would take and hour. It took over a hour and half with out the wash. Also the cost was 15 dollars higher than the post card they sent because it was would take and hour. It took over a hour and half with out the wash. Also the cost was 15 dollars higher than the post card they sent because it was a truck. the coupon was very miss leading. More