North Country Ford Lincoln

Excellent service from entry to exit - friendly and reasonably priced. I appreciated the detailed explanations. I would definitely come back in the future and consider buying future vehicles from NC Fo reasonably priced. I appreciated the detailed explanations. I would definitely come back in the future and consider buying future vehicles from NC Ford. More

It was delightful working with Greg Veum. He helped me find the right vehicle for my needs without being in a hurry just to sell me a vehicle. I always recommend him to friends and family, but this is the find the right vehicle for my needs without being in a hurry just to sell me a vehicle. I always recommend him to friends and family, but this is the first purchase I have made from Greg. I haven't owned a Ford for forty years, so I am looking forward to enjoying my Escape. More

Brandon Anderson was super. He was very friendly on a cold day. He seemed very caring and the service was completed in about 1/2 hour. He came and checked with me about an issue and explained another iss cold day. He seemed very caring and the service was completed in about 1/2 hour. He came and checked with me about an issue and explained another issue. he gets high marks. I was NOT impressed with the way I was treated in trying to make an appointment. I called the number and was immediately given a voice message to leave a message and I would get a call back. I waited 2 hours...never got a return call. I called a service persons number at North Country and was directed to a scheduler. Why did this NOT happen earlier? Brandon Anderson overcame a negative experience. He made it a far better experience. More

Dave as always did a great job taking care of the issues I was having with my F 150. Setting up the appointment and scheduling was easy, and the shop did a great job of taking care of the issue as well as I was having with my F 150. Setting up the appointment and scheduling was easy, and the shop did a great job of taking care of the issue as well as getting it done in a timely manner. I have dealt with Dave in the past and he has always taken care of any issues that arise. Although I don't like to ever have service on my vehicles, and may not always be in the best mood when I take them in, when I go to North Country and deal with Dave I get great service and no hassles. More

Went to North Country Ford for scheduled oil change service and brake inspection for squeak, today. Kelly C. greeted me as I arrived. She got me all set up for service quickly. While in service, the service and brake inspection for squeak, today. Kelly C. greeted me as I arrived. She got me all set up for service quickly. While in service, they checked my battery. It needed replacement. Living in the frozen tundra of Minnesota, a reliable battery in necessary. Especially, this crazy winter. With the "Works" coupon & rebates for the battery, all service was affordable. And yes, the found the squeak. A rear brake caliper needed lubrication. The squeak is gone. North Country Ford is top notch in service and sales. I bought my 2010 Fusion, from Mark DeMars, back in February, 2010 and all service has been performed there as well. I recommend Mark D. for your next car and Kelly C. & Quick Lane for your service needs. Thank you, CCO More

Difficult Diagnosis because the problem was not consistent. Finally had Ken Rupert in the car with me and the clanking noise revealed itself, much to our amazement. Brent did an outstanding job consistent. Finally had Ken Rupert in the car with me and the clanking noise revealed itself, much to our amazement. Brent did an outstanding job updating me on the progress they were making. Car rental (Loaner) was well handled by the young man that got me out the door. I wish I could remember his name. Dave is a great customer relations guy and should be held in high esteem by your management as well as the others I have mentioned. More

It took 3 days to get the work completed. Calls were not returned when promised. I had to call to get any information about the repair. I finally called the service manager and than received prompt calls returned when promised. I had to call to get any information about the repair. I finally called the service manager and than received prompt calls and completion of the service work. More

No communication for 6+ hrs. 2 voicemails. No one avail to speak with after 7 hrs. Poor follow up and communication. When finally did connect, the receptionist kept telling us we needed to just be patient. to speak with after 7 hrs. Poor follow up and communication. When finally did connect, the receptionist kept telling us we needed to just be patient. No concept of client expectations. More

Poor Jacob got no back up help from the rest of the service department. Sad that the guys across the service drive couldn't see that we were standing 3 deep! They found something that needed repair. We service department. Sad that the guys across the service drive couldn't see that we were standing 3 deep! They found something that needed repair. We said we would wait while they repaired and then 15 minutes later he had to come back and say they didn't have the parts. Somewhat exasperating!! More

Dave in service was fantastic! Thank you so much. My Dave in service was fantastic! Thank you so much. My car was in and out and washed in less time then expected. Pleasant experience. Won't bring m Dave in service was fantastic! Thank you so much. My car was in and out and washed in less time then expected. Pleasant experience. Won't bring my car anywhere else. More