North Country Ford Lincoln

Service on 2013 Ford Taurus My husband and I now have a 2013 Ford Taurus that we didn't purchace there,but are bringing in for services needed,We also have had our 2001Ford SUV a My husband and I now have a 2013 Ford Taurus that we didn't purchace there,but are bringing in for services needed,We also have had our 2001Ford SUV and a 2001 Sable serviced there over the the years.Have worked with Brent Johnson most of the time and he is superb,but have also worked with others who have given us excellent service as well.Will continue to come back for service to Brent and perhaps buy our next Vehicle from NorthCountry.Would definitely recommend your Dealership and Service to others.Thank You,Arlene and Paul Fuller More

First 5000 This was the first routine service at 5000 miles for my 2014 Explorer. I showed up a little early to my appointment, but they got me in the rotation r This was the first routine service at 5000 miles for my 2014 Explorer. I showed up a little early to my appointment, but they got me in the rotation right away. The full oil change, tire rotation, and car wash were done in less than an hour. I had my baby back, looking great and keys in hand before I could even get through all my work emails on my laptop (nice wireless access in the lounge too). It was about as efficient and painless as a service appointment could be. More

ford service I really like the way your dealership team works hard so you the customer leaves happy, this way i will come back for all my car needs. I will also r I really like the way your dealership team works hard so you the customer leaves happy, this way i will come back for all my car needs. I will also recommend anyone who needs a car go see you guys ! More

Difficulty with quick lube I had difficulty with the quick lube. Marking oil leaks as not a problem, marking loose steering linkage as no problem good shape, not washing the ve I had difficulty with the quick lube. Marking oil leaks as not a problem, marking loose steering linkage as no problem good shape, not washing the vehicle and expressing disgust when asked to wash vehicle as requested. Dave was polite, professional and reassured me that North Country Ford is a class act dealership that cares about me as a customer. Dave is an asset to your staff and I am so grateful to him for correcting the poor image that was projected from the quick lube portion of your service department. Thank you Dave and North Country Ford for taking care of business in a professional manner Joe Nelson More

Simply fun people to be around I was going there to purchase a surprise birthday present for my wife. Without any hesitation, Wally and Andy were there to help! This is our second c I was going there to purchase a surprise birthday present for my wife. Without any hesitation, Wally and Andy were there to help! This is our second car purchased from North Country Ford and our families fourth! We have always been loyal to Wally! Without hesitation again, I would recommend these guys for all of my friends and will continue to buy there! More

keypad failure Brought 2012 Edge in for a door key pad that fell out. They took photos. Ordered new part. Made an appointment to bring it back and covered it under W Brought 2012 Edge in for a door key pad that fell out. They took photos. Ordered new part. Made an appointment to bring it back and covered it under Warranty. Service took 20 minutes and they washed it. Thanks Dave for your friendly service. More

North Country Ford employees are all great! We bought our 2010 Ford Escape last fall. We worked with Scott Smith and he was great! We bought he extended warrantee on our used Ford. The check We bought our 2010 Ford Escape last fall. We worked with Scott Smith and he was great! We bought he extended warrantee on our used Ford. The check engine light came on last weekend so be brought the truck in. Everything was a breeze - from the scheduling, drop-off, and pick up. Everything the truck needed was covered under our warranty including the rental car we got to use while our vehicle was being repaired. I received several communications during the repair. Thanks North Country Ford More

Service problem with our Ford Fusion Hybrid We had a breakdown where the car would not run properly. We had it towed in and Tim Rabel was our service consultant. He was very prompt in telling We had a breakdown where the car would not run properly. We had it towed in and Tim Rabel was our service consultant. He was very prompt in telling us it would take additional time to diagnoses and that we would have a comparable loaner while the situation was being evaluated. He kept us inform as to the ongoing analysis and the need to have Ford factory engineers assist with the problem. It took 5 days and the issue was resolved and explained to us in clear layperson terms. We had the use of the loaner and our extended ford warranty covered all of the cost. As the only problem we have had with the car in 70,000 miles it was re-assuring that if we have an issue it will be taken seriously and resolve. We love our Fusion hybrid. It is a gem More

Best Dealership Experience to Date I've given North Country Ford a 5 star rating due to their excellent customer service, their genuine concern for customer satisfaction, and their pric I've given North Country Ford a 5 star rating due to their excellent customer service, their genuine concern for customer satisfaction, and their price flexibility with loyal customers. There are many other reasons to list as well, but I will try to keep this brief. My family discovered North Country Ford about 6 years ago and has been buying vehicles from them ever since. Whether it be service, sales, or going into the dealership just to learn something new, this place has you covered. I've found no other group of employees more willing to involve the customer anywhere else (not even another Luther dealership). I would recommend this dealership to anyone in the marketplace for a Ford or Lincoln or even in need of service for one. More

Our NEW Flex We couldn't have been treated any better by your team at North Country Ford. Thank you Dave Niemi for responding to my original email inquiries so pr We couldn't have been treated any better by your team at North Country Ford. Thank you Dave Niemi for responding to my original email inquiries so promptly-and getting us to North Country that much sooner. Mark Tallarico was so helpful and very patient in helping us find exactly the 'Flex" we were looking for. We appreciate all of the running around that you did for us, Mark. Brett Radde was remarkable in showing us ALL of the financing options available to us and helped us find the best direction for us. A BIG shout out to Will Middlestedt -- also demonstrating huge patience while explaining the technology on our new vehicle. You are great at what you do, Will; we learned a lot. So far so good but keep an eye out for my emails - I may have a couple of questions for you. We can't say enough about this team -- and we would/are recommending you to everyone. Our new Flex drives like a dream. Mark and Sandy Fjeld More