North Country Ford Lincoln

Another Great Buying Experience This is the second vehicle I've purchased from here within the last few years. On both occasions Matt Casper was my salesperson and he was there to me This is the second vehicle I've purchased from here within the last few years. On both occasions Matt Casper was my salesperson and he was there to meet my needs each time. This last time around he made sure I was able to explore the vehicles that best suited me, even though it may have been frowned upon for him to let me test drive a premium vehicle, allowing me to do that is what sold that vehicle to me. It gave me the best opportunity to weigh my options when spending my hard earned money! More

Quick lane service I brought my vehicle in with no appointment and Kelly took care of my needs as if I hade made an appointment. Thanks Kelly. The service was even less I brought my vehicle in with no appointment and Kelly took care of my needs as if I hade made an appointment. Thanks Kelly. The service was even less than I expected. More

Recall work I had an appointment for recall work to be done on June 9. I was treated with respect and everyone was extremely courteous. The work was done in half I had an appointment for recall work to be done on June 9. I was treated with respect and everyone was extremely courteous. The work was done in half of the time scheduled and I was on my way within an hour of getting to North Country Ford. Thanks so much for such a great encounter! More

Great service Been doing business with North Country for a couple of years now and so far have been treated great and the service has been very professional and cou Been doing business with North Country for a couple of years now and so far have been treated great and the service has been very professional and courteous. More

Unexpected Pleasure On Friday July 3rd I stopped at North Country Ford Lincoln in Coon Rapids, the Mustang convertibles caught my eye big time as I have recently purchase On Friday July 3rd I stopped at North Country Ford Lincoln in Coon Rapids, the Mustang convertibles caught my eye big time as I have recently purchased a home in Florida, I drove the bright yellow one first, then looked at grey but it did not have leather interior which I would want so the RED one said look at me, I drove it and it definitely had a WOW factor which could not be ignored so I went for a drive and was hooked. This is unusual because I have never driven anything other then a General Motors product in my lifetime, I was married for over 40 years and before my husband passed he always had GM products, but this car just said take me home. I have now had it for 5 days and am thrilled with the car, the salesman, Alex Olsen who did a great job with no pressure what so ever and the closer Pattilee which did a professional exceptional job. I just turned in my three choices for personalized plates yesterday, GR8FUN, SASSY4D OR TOBASCO, so if you see one of those on the road it might just be a very happy Grandma having fun. Thanks everyone, Life is Good More

oil Pan accident The Service Department kept me notified daily in their search for an oil pan. Although there was difficulty in locating an oil pan, I felt the effort The Service Department kept me notified daily in their search for an oil pan. Although there was difficulty in locating an oil pan, I felt the effort was made daily on my behalf. More

North Country Ford makes it SO easy! This is my 3rd purchase with North Country Ford, and the ONLY dealership I will work with. BIG shout out to Alex Olsen our sales person! Such a plea This is my 3rd purchase with North Country Ford, and the ONLY dealership I will work with. BIG shout out to Alex Olsen our sales person! Such a pleasure to work with, can't say enough about him. Alex was keeping us updated throughout the entire process, keeping us engaged and available from start to finish. Easy financing process, that went above and beyond. Thanks again to everyone that made our new purchase so enjoyable. Dave & Diane More

Great service, Noth Country does it right!! Kelly Casper is a great service rep. I was very impressed by her handling of the problem that I had. Thank you Kelly. I will return to North Country Kelly Casper is a great service rep. I was very impressed by her handling of the problem that I had. Thank you Kelly. I will return to North Country Ford Lincoln for service in the future. More

These guys (and girls) are excellent Treat me quickly and professionally. They go to bat with Ford/Lincoln to do what is best for me. Always pleasant, even when I am irritated. Treat me quickly and professionally. They go to bat with Ford/Lincoln to do what is best for me. Always pleasant, even when I am irritated. More

Not Happy My two hour appointment ended up being all day so I was shuttled home and was supposed to be picked back up by 4:00. At 4:35 I called the service dep My two hour appointment ended up being all day so I was shuttled home and was supposed to be picked back up by 4:00. At 4:35 I called the service department and they informed me that the shuttle was running late. 5 minutes later I received a call from the shuttle driver saying he was just leaving ...I told him not to bother as it would be too late to get to me and back to the dealer and me get back home so I could get to a class by 5:30!! I informed the service department that I needed to be picked up before 4 to beat rush hour traffic! When I finally got to the dealership via a friend dropping me off, I paid my outrageous bill and was given the wrong keys. They had lost my truck's keys. Not really a promising outlook on safety. Not sure if I will return after the faulty customer service. As far as I know...the truck is ok, but I am not. More