North Country Ford Lincoln

Service Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happen Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happening and explained to me what was done. I would ask for him the next time I need service. Thanks, North Country Ford Kenneth Lowell Parrish More

Super friendly people! I had a superb experience with each of the three people who were part of my car buying experience. Mark T in Internet Sales was laid-back and calm and I had a superb experience with each of the three people who were part of my car buying experience. Mark T in Internet Sales was laid-back and calm and got me a deal that I was very happy with. Brandi knows her Auto Armor stuff and educated me on the reasons to change my mind about the protection package; Roger in Finance was simply delightful to work with. Everyone was friendly and welcoming. The free initial oil change and the Holiday gas cards are really great perks too. Super clean dealership. Loved my entire experience. I'd give them an 11 on a scale of 1-10! And I totally love my new Ford Edge! More

Throttle Body Issue from previous recall I had to take my Escape in AGAIN for the throttle body problem. I came there very frustrated and angry. Thanks Jack Hackman for making me feel like I had to take my Escape in AGAIN for the throttle body problem. I came there very frustrated and angry. Thanks Jack Hackman for making me feel like my opinion mattered, left feeling confident that the problem would be fixed!!! Service Dept replaced the part and helped restore my faith in owning a Ford!! Thank you Ford for doing the right thing by replacing it at no cost to the customer. More

Great Service With A Smile! I had to bring my vehicle in for a couple of recalls, and the 2 people who helped me were fantastic! Both were friendly and helpful and answered all o I had to bring my vehicle in for a couple of recalls, and the 2 people who helped me were fantastic! Both were friendly and helpful and answered all of my questions. I would certainly recommend this dealership! More

Awesome customer service This is my second vehicle that I purchased from North Country Ford Lincoln. Geoffrey Knapp made the whole process easy. I will definitely make my nex This is my second vehicle that I purchased from North Country Ford Lincoln. Geoffrey Knapp made the whole process easy. I will definitely make my next vehicle purchase from North Country Ford Lincoln. More

Phone Call to Schedule Service After getting several notices to write I review, I decided I should. I am writing just to make the dealership aware of flaws in policy/customer servi After getting several notices to write I review, I decided I should. I am writing just to make the dealership aware of flaws in policy/customer service on the service side of their business. I called the dealership after my car had 4 warranty repairs on coils in my engine shorting out, causing my car to immediately shut down in the middle of the road. I called and was told I would not get an appointment for 2 weeks. I explained that I didn't feel safe in my car and was told I should be able to work out getting my car checked with him. He said we are really busy and unless there is a light on now I will have to pay for diagnostics to be done on my car. I said this doesn't make sense that I have to put myself in danger and wait for the light to come back on because that is when my car shuts down. He insisted that this was policy and I reluctantly scheduled my appointment for 2 weeks. I said I would need a loaner at the time of service and he said that he didn't have a fleet of loaner vehicles and could not promise me a vehicle. (A loaner is part of the original warranty when you get service done.) I said well I guess we will see at the time of service. No apology or concern for my safety was ever expressed. I went out on a limb and just drove to a dealer close to me and had an entirely different experience. I had not appointment and they took my car right away apologizing and commented on how calm I was given what was happening. They gave me a loaner without me asking and kept my car for a week explaining they fixed it, but wanted to test drive it throughout the week to make certain. I did not have to pay for this service. They also called me 2 days after I picked up my car to ask me how I was doing. That is customer service! I hope this review helps future customers get better service. More

Tire rotation Made an appointment by phone. Its more personal than e-mail and easier to do. Time was set up and it only took about 20 minutes and I was done. Very g Made an appointment by phone. Its more personal than e-mail and easier to do. Time was set up and it only took about 20 minutes and I was done. Very good service. More

Rick Leyse We recently experienced an air suspension problem with one of our Lincoln Navigators. North Country Ford Lincoln has a problem with their phone syste We recently experienced an air suspension problem with one of our Lincoln Navigators. North Country Ford Lincoln has a problem with their phone system that day and we called our long time salesman, Rick Leyse. Rick confirmed that there was a phone problem on the dealer's service line system and personally had one of the service folks, Jack Hackman (there is also a very positive review for Jack under another title). We buy our cars from Rick and we appreciate his commitment to his customers when they need help. Thanks, Rick! More

New vehicle puchase North Country Ford and Mark Talkarico did a great job in insuring that the purchase of the new vehicle was a seamless process. North Country does a gr North Country Ford and Mark Talkarico did a great job in insuring that the purchase of the new vehicle was a seamless process. North Country does a great job also in the service area. More

Driver's seat repair The color in the leather of the driver's seat was rubbing off so I brought it in to North Country. Dave took pictures and sent them to Ford and recom The color in the leather of the driver's seat was rubbing off so I brought it in to North Country. Dave took pictures and sent them to Ford and recommended replacement of the leather. I did not think Ford would agree to that but Dave wrote the appeal up in such a way that they agreed to replace the worn seat cover. This was done in a timely fashion - from the time I brought it until the new seats covers arrived and they were installed was less than two weeks. Dave worked with me in a professional manner. I have been a customer of North Country Ford for a long time and I am completely satisfied with their service and their commitment to customer satisfaction. Thanks Dave for resolving this issue for me. More