North Country Ford Lincoln

Had a key fob break for my 2015 Explorer. We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there w We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there who could program it and to come back on Monday. We came back on Monday and were told the had staffing issues and couldn't service us. Scheduled an appointment for Tuesday. Only did they tell me then that we had to pay another $150.00 to get the key programmed! At no point in time prior to this did anyone tell us there was an additional fee for programming! Poor customer service to say the least! I went home and called Fratillonie's hardware store only to find out they would have sold us the key AND programmed it for $170.00! I've got a call into the service manager, but of course he hasn't returned my call. They really should have told us about this bogus "programming fee" long before I was waiting at the counter to leave with my vehicle! More

It was an easy process buying my new car, from the new car manager on down. Everyone was friendly and made me feel wel come. car manager on down. Everyone was friendly and made me feel wel come. More

Greg Veum was my sales rep for the purchase of my car. He is easy to work with, very knowledgeable and nice. Larry in the finance office was nice too. I recommend North Country Ford in Coin Rapids the pla He is easy to work with, very knowledgeable and nice. Larry in the finance office was nice too. I recommend North Country Ford in Coin Rapids the place to go for your used or new car. Thank you to all. More

Geoffrey Knapp is my go to sales rep at North Country Ford. Repeat customer and plan to see him again in 4 years. Communication is very important to me. I don’t like to waste my time, wonder what is g Ford. Repeat customer and plan to see him again in 4 years. Communication is very important to me. I don’t like to waste my time, wonder what is going on or not be understood. Geoffery takes the time to listen to what you want. Then he goes hunting for the perfect match. I was contacted along the way so I knew when my truck would arrive and when it would be ready. His support staff made the actual purchase easy and we were out of there in a hot minute. More

Exelente service, I will definitely come back for my next purchase, Anderw Malm and Scott were amazing. Thank you. next purchase, Anderw Malm and Scott were amazing. Thank you. More

Had my brakes replaced, and now they don't work and make a lot of noise. Was scheduled for the service department, but after making me wait for almost 20 minutes he refused to look at it and sent me back t a lot of noise. Was scheduled for the service department, but after making me wait for almost 20 minutes he refused to look at it and sent me back to the quick lane. They said there was nothing wrong, maybe try service back in three weeks. In the meantime, I cannot drive the car for safety reasons and am missing important healthcare appointments. VERY, VERY disappointed. Looking at buying another vehicle in the next year, will NOT buy it here. More

Very easy to work with. They gave me good information on my truck. Thank you very much They gave me good information on my truck. Thank you very much More

Sales staff very friendly , knowledgeable and very relaxed atmosphere. Had vehicles on hand that I wanted to test drive. relaxed atmosphere. Had vehicles on hand that I wanted to test drive. More

Erin was amazing to work with. We searched for a vehicle and she didn’t stop until we found the right one. Service after the sale has been amazing. We searched for a vehicle and she didn’t stop until we found the right one. Service after the sale has been amazing. More

I would recommend for sales, two Maverick purchases went fine, now I have a "deep sleep" issue. Mfg rep has been emailing me, so I stopped by to chat, -service manager did not take time to speak to me, so fine, now I have a "deep sleep" issue. Mfg rep has been emailing me, so I stopped by to chat, -service manager did not take time to speak to me, so I left -issue still unresolved More